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FAQ - Frequently Asked Questions
You should find an answer to most of your questions in the following articles.
BirdieSync 2.0
Installation
What is the procedure to install BirdieSync ?
What is the procedure to upgrade BirdieSync ?
What is the procedure to uninstall BirdieSync ?
The installer doesn't detect that the mobile device is connected.
I've got a second new mobile that I want to synchronize.
License
How can I upgrade my license ?
I registered but didn't receive my registration key. What should I do ?
I don't want to use PayPal, do you have other payment methods ?
Am I entitled to synchronize my mobile device with several computers ?
Can I synchronize several mobile devices ?
Is it possible to upgrade BirdieSync after registering ?
Requirements
Is Windows Mobile 2003 different from Pocket PC/Smarthone 2003 ?
How do I know if my mobile device has an ARM processor ?
Is BirdieSync available for other platforms than Windows Mobile and Windows ?
Do you support Windows 2000 ?
Do you support Pocket PC 2002 or earlier versions ?
Is BirdieSync compatible with Pocket Informant ?
Is BirdieSync compatible with Flexmail ?
Synchronization
Contacts are synchronized on the mobile device with "Last name, First name" instead of "First name, Last name"
Is it possible to simultaneously synchronize my mobile device with Outlook ?
BirdieSync version displayed in Thunderbird/Sunbird add-on list is not the correct one.
ActiveSync deletes all my items on the mobile device when I unselect an Outlook category or delete the partnership.
I selected contact, calendar, tasks, or e-mail synchronization in ActiveSync but nothing is synchronized.
Synchronization is launched with Outlook instead of Thunderbird or Sunbird.
The mobile device disconnects while synchronizing.
I've unresolved items when synchronizing tasks in my Google calendar.
BirdieSync add-on is not properly loaded in Thunderbird/Sunbird.
BirdieSync menu is not available in Thunderbird/Sunbird.
The version of BirdieSync displayed in Thunderbird/Sunbird add-on list is not the correct one.
I have a time zone error when synchronizing.
All day appointments are missing in the monthly view of the mobile device.
I have a message displayed on the mobile device mentioning to create a mail account.
I cannot find a "E-mail Outlook" mail account on my Windows Mobile 6.0 device.
BirdieSync is no longer compatible with the new version of Thunderbird/Lightning/Sunbird.
My items on the desktop are not synchronized in real time while the mobile device is connected.
Can I synchronize the same Web calendar on two different computers ?
ActiveSync - Windows Mobile Device Center
I've got an error when trying to install ActiveSync.
I am asked to install Outlook. Is it necessary ?
At each connection, ActiveSync asks to create a new partnership.
The mobile device doesn't seem to be detected and cannot connect.
How can I restart ActiveSync ?
How can I restart the Windows Mobile Device Center ?
Miscellaneous
How can I backup my data ?
How can I be informed of new releases ?
How can I access to birthday, anniversary, spouse and category fields in Thunderbird address book ?
How can I have the birthdays defined in the address book cards appear automatically as events in my calendar ?
How can I import my data from Outlook to Thunderbird ?
BirdieSync 1.x
Installation
What is the procedure to install BirdieSync ?
What is the procedure to upgrade BirdieSync ?
What is the procedure to uninstall BirdieSync ?
The installer doesn't succeed in stopping the Windows Mobile Device Center
The installer doesn't succeed in stopping ActiveSync
How can I install BirdieSync on a Standard user account (not Administrator) ?
The installer doesn't detect that the mobile device is connected.
I've got a second new mobile that I want to synchronize.
I've got an error when uninstalling BirdieSync from my windows mobile 5.0 device.
I uninstalled BirdieSync but categories are still present in the partnership.
How do I "application unlock" my mobile device ?
License
Am I entitled to synchronize my mobile device with 2 computers ?
Can I synchronize several mobile devices ?
Is it possible to upgrade BirdieSync after registering ?
I registered but didn't receive my registration key. What should I do ?
I don't want to use PayPal, do you have other payment methods ?
Requirements
Is BirdieSync compatible with Flexmail ?
Is BirdieSync compatible with Pocket Informant ?
Is Windows Mobile 2003 different from Pocket PC/Smarthone 2003 ?
Is BirdieSync available for other platforms than Windows Mobile and Windows ?
Do you support Pocket PC 2002 or earlier versions ?
Do you support Windows 2000 ?
How do I know if my mobile device has an ARM processor ?
How do I know if my mobile device is "application locked" ?
Synchronization
Contacts are synchronized on the mobile device with "Last name, First name" instead of "First name, Last name"
I selected contact, calendar, tasks, or e-mail synchronization in ActiveSync but nothing is synchronized.
Synchronization is launched with Outlook instead of Thunderbird or Sunbird.
My items on the desktop are not synchronized in real time while the mobile device is connected.
I am asked to install Outlook. Is it necessary ?
Can I synchronize the same Web calendar on two different computers ?
ActiveSync deletes all my items on the mobile device when I unselect an Outlook category or delete the partnership.
Is it possible to simultaneously synchronize my mobile device with Outlook ?
The version of BirdieSync displayed in Thunderbird/Sunbird add-on list is not the correct one.
All day appointments are missing in the monthly view of the mobile device.
BirdieSync add-on is not properly loaded in Thunderbird/Sunbird.
I cannot find a "E-mail Outlook" mail account on my Windows Mobile 6.0 device.
The mobile device disconnects while synchronizing.
BirdieSync is no longer compatible with the new version of Thunderbird/Lightning/Sunbird.
I have a message on the mobile device mentioning to restart it.
I have a message displayed on the mobile device mentioning to create a mail account.
I have a time zone error when synchronizing.
BirdieSync version displayed in Thunderbird/Sunbird add-on list is not the correct one.
BirdieSync menu is not available in Thunderbird/Sunbird.
I've unresolved items when synchronizing tasks in my Google calendar.
How can I identify unresolved items ?
I have an "attention required" while synchronizing.
ActiveSync is stuck on "Looking for changes".
I cannot select cards, events, tasks or mails in ActiveSync/WMDC options.
ActiveSync - Windows Mobile Device Center
The mobile device doesn't seem to be detected and cannot connect.
How can I restart the Windows Mobile Device Center ?
How can I restart ActiveSync ?
I've got an error when trying to install ActiveSync.
At each connection, ActiveSync asks to create a new partnership.
Miscellaneous
How can I be informed of new releases ?
How can I have the birthdays defined in the address book cards appear automatically as events in my calendar ?
How can I import my data from Outlook to Thunderbird ?
How can I access to birthday, anniversary, spouse and category fields in Thunderbird address book ?
How can I backup my data ?
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