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FAQ - Frequently Asked Questions
You should find an answer to most of your questions in the following articles.
Installation
How do I "application unlock" my mobile device ?
What is the procedure to install BirdieSync ?
What is the procedure to upgrade BirdieSync ?
What is the procedure to uninstall BirdieSync ?
The installer doesn't detect that the mobile device is connected.
The installer doesn't succeed in stopping ActiveSync
The installer doesn't succeed in stopping the Windows Mobile Device Center
How can I install BirdieSync on a Standard user account (not Administrator) ?
I uninstalled BirdieSync but categories are still present in the partnership.
I've got an error when uninstalling BirdieSync from my windows mobile 5.0 device.
I've got a second new mobile that I want to synchronize.
License
I don't want to use PayPal, do you have other payment methods ?
Am I entitled to synchronize my mobile device with 2 computers ?
Can I synchronize several mobile devices ?
Is it possible to upgrade BirdieSync after registering ?
Requirements
How do I know if my mobile device is "application locked" ?
How do I know if my mobile device has an ARM processor ?
Is BirdieSync available for other platforms than Windows Mobile and Windows ?
Do you support Windows 2000 ?
Do you support Pocket PC 2002 or earlier versions ?
Is BirdieSync compatible with Pocket Informant ?
Is BirdieSync compatible with Flexmail ?
Synchronization
Is it possible to simultaneously synchronize my mobile device with Outlook ?
ActiveSync deletes all my items on the mobile device when I unselect an Outlook category or delete the partnership.
I cannot select cards, events, tasks or mails in ActiveSync/WMDC options.
I selected contact, calendar, tasks, or e-mail synchronization but nothing is synchronized.
Synchronization is launched with Outlook instead of Thunderbird or Sunbird.
ActiveSync is stuck on "Looking for changes".
The mobile device disconnects while synchronizing.
I have an "attention required" while synchronizing.
How can I identify unresolved items ?
I've unresolved items when synchronizing tasks in my Google calendar.
I have a message on the mobile device mentioning to restart it.
BirdieSync add-on is not properly loaded in Thunderbird/Sunbird.
BirdieSync menu is not available in Thunderbird/Sunbird.
The version of BirdieSync displayed in Thunderbird/Sunbird add-on list is not the correct one.
I have a time zone error when synchronizing.
All day appointments are missing in the monthly view of the mobile device.
I have a message displayed on the mobile device mentioning to create a mail account.
I cannot find a "E-mail Outlook" mail account on my Windows Mobile 6.0 device.
BirdieSync is no longer compatible with the new version of Thunderbird/Lightning/Sunbird.
My items on the desktop are not synchronized in real time while the mobile device is connected.
Can I synchronize the same Web calendar on two different computers ?
ActiveSync - Windows Mobile Device Center
I've got an error when trying to install ActiveSync.
I am asked to install Outlook. Is it necessary ?
At each connection, ActiveSync asks to create a new partnership.
The mobile device doesn't seem to be detected and cannot connect.
How can I restart ActiveSync ?
How can I restart the Windows Mobile Device Center ?
Miscellaneous
How can I backup my data ?
How can I be informed of new releases ?
How can I access to birthday, anniversary, spouse and category fields in Thunderbird address book ?
How can I have the birthdays defined in the address book cards appear automatically as events in my calendar ?
How can I import my data from Outlook to Thunderbird ?
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