In order to investigate your problem, some logs are needed to analyze it. Here is the procedure to follow:
Please, close Thunderbird and Sunbird, then disconnect and reconnect your mobile.
Right after the problem, without restarting any process (Thunderbird for instance) and without disconnecting your mobile to avoid the overwriting of the logs, please, send all the logs to email@example.com:
If you have BirdieSync 126.96.36.199 or later installed, simply use the log archiver: menu "Tools/BirdieSync/Archive logs..."
If you have a previous version of BirdieSync, then you have to copy these logs manually:
On the desktop:
For version up to 188.8.131.52: In C:\Program Files\BirdieSync:
For version from 184.108.40.206: on XP in C:\Documents and Settings\<user name>\Application Data\BirdieSync\:
For version from 220.127.116.11: on Vista in C:\Users\<user name>\AppData\Roaming\BirdieSync\:
Note: Application Data and "AppData" are hidden folders: in explorer window, you must check the option "Show hidden files and folders"
For version up to 18.104.22.168: In C:\Program Files\BirdieSync\log:
For version from 22.214.171.124 on XP: In C:\Documents and Settings\<user name>\Application Data\BirdieSync\Log\:
For version from 126.96.36.199 on Vista: In C:\Users\<user name>\AppData\Roaming\BirdieSync\Log:
ThunderbirdService.log (if you use Thunderbird)
SunbirdService.log (if you use Sunbird)
Transfer.log (starting from 188.8.131.52)
On XP in C:\Documents and Settings\<user name>\Local Settings\Temp\
WCESMgr.log (only Windows XP): be carefull they are several files with similar but different names (WCES*.log)
On Vista in C:\Users\<user name>\AppData\Local\Temp
On the device
In \Program Files\BirdieSync
BirdieWatcher.log (if present)
Note: If case you have problem in copying "DeviceProvider.log" on the device because of a sharing violation:
On your device. Launch the file explorer. Go to \Program Files\BirdieSync. Copy and paste DeviceProvider.log on the device (not on the desktop) in the same directory . That should duplicate the file DeviceProvider.log to another file named "Copy of DeviceProvider.log". This copy will not be locked and you should be able to copy it to the desktop.
If BirdieSync 1.x constantly replaces your girlfriend's phone number with your mother's one, this forum is for you...
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