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wont sync

Posted: Mon Nov 27, 2006 7:45 pm
by stagemgr2stars
It says that its syncing but when it's done, i still don't have any contacts / appointments / tasks. I entered all the proper information on the birdie options for thunderbird / lightning. I'm not even getting an error code.


stagemgr2stars@gmail.com

Posted: Tue Nov 28, 2006 12:32 am
by Birdy
Hello,

Did you select "cards", "events" and "tasks" in ActiveSync options ? (not outlook contacts, appointments and tasks).
If you did, I will need some log files to investigate your problem.
Could you send me them as described in this thread ?
Thanks.

Posted: Tue Nov 28, 2006 1:29 am
by stagemgr2stars
I did exactly what it told me and it says it syncing but nothing changes. I dont even get an error message. where do I send the log files to?

Posted: Tue Nov 28, 2006 2:11 am
by stagemgr2stars
okay, i went back and tried to troubleshoot and cards, events, tasks, contacts appointments, and tasks are all there. When I first installed active sync, I only checked the ones that had birdiesync next to them but it appears as though they are all trying to be sync'd. When I go into options, I can't uncheck anything. The activesync version is Beta 4.5 b/c for some reason, 4.2 would not install on my computer.

Posted: Tue Nov 28, 2006 10:17 am
by Birdy
When you say that you cannot uncheck anything, do you mean BirdieSync and Outlook categories ? Do you still have check boxes ?
If you want to send logs, please use support@birdiesync.com
Thanks.

Posted: Tue Nov 28, 2006 3:27 pm
by stagemgr2stars
there are no check boxes at all. the only time I get the "option" is during the first install of activesync and even tho I only checked the birdie ones, the outlook stuff still appears to be trying to copy. I can send a screenshot if thats helpful.

Posted: Wed Nov 29, 2006 11:18 pm
by Birdy
After investigation, it appeared that BirdieSync was installed on a device which was running under Pocket PC 2002. This operating system is not supported by BirdieSync.