installation problem "DesktopProvider.dll"

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preve
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Joined: Fri Dec 01, 2006 1:00 pm

installation problem "DesktopProvider.dll"

Post by preve » Fri Dec 01, 2006 1:13 pm

I download Birdiesync 1.3.0.2, but when i try to run the installation it says "Error while registering DesktopProvider.dll" and it stops.

My configuration is Activesync 4.2, Thunderbird 1.5.0.8 and Lightning 0.3.

I would like to install Birdiesyng because i think that it could solve many problems in synchronizing my PDA.

Can you help me?

Birdy
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Post by Birdy » Sun Dec 03, 2006 11:37 am

Hello,

The log file you sent me doesn't show any particular error. I will need to investigate this problem with you.
Could you check if the file regsvr32.exe is present in C:\Windows\System32 ?
Have you administrator rights on your machine ?
Thanks.
Birdy

preve
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Joined: Fri Dec 01, 2006 1:00 pm

Post by preve » Mon Dec 04, 2006 9:36 am

hello,

yes, regsvr32.exe is in windows\system32 and i have administrative rights.

Birdy
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Post by Birdy » Tue Dec 05, 2006 11:47 pm

I sent you a mail with a modified version of BirdieSync to try to identify the problem.
Birdy

Birdy
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Post by Birdy » Wed Jan 03, 2007 6:20 pm

Just for information, it seems that this error can be raised when BirdieSync is installed without administrator rights.
Birdy

msmithers
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Post by msmithers » Mon Jun 04, 2007 6:47 am

Hi,

I have exactly the same problem. My domain username has full admin rights, and I have even tried loging in as the local administrator. In all cases the installer stops while trying to register DesktopProvider.dll. Versions are:

BirdieSync 1.5.4.3
ActiveSync 4.5.0
Thunderbird 2.0.0.0
Lighting 0.3.1

Regards,
Michael

Birdy
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Post by Birdy » Tue Jun 05, 2007 10:13 pm

Hello Michael,

Right after the error, do you have something in the log Install.log located in C:\Documents and Settings\<user name>\Application Data\BirdieSync\Log\
?
Birdy

msmithers
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Post by msmithers » Sun Jul 22, 2007 11:54 am

Hi,

The log file is there but empty. 0kB.

Regards,
Michael

Birdy
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Post by Birdy » Tue Jul 24, 2007 7:18 pm

Do you have something written in DesktopProvider.log ?
Also is it possible for you to upgrade to the last version of BirdieSync and Lightning 0.5 (uninstall BirdieSync first) or do you still want to use Lightning 0.3.1 (uninstall BirdieSync first) ?
Birdy

msmithers
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Joined: Mon Jun 04, 2007 6:42 am

Post by msmithers » Tue Jul 24, 2007 8:10 pm

Ok.... I'd upgraded to Lightning 0.5 a week ago. I downloaded the latest 1.5.7.0 of BirdieSync, connected my 02 XDA mini via IR, ran BirdieSync it and the problem is the same.

BirdieSync paused on "Registering desktopProvider.dll" and never continued. I had to kill it from the Task Manager.

Install.log is empty.
DesktopProvider.log has
Local 25/07/2007 06:02:39::0843 BirdieSync: version 1.5.7.0
Local 25/07/2007 06:02:39::0968 Operating system: id 2, version 5.1, SP 2.0

Regards,
Michael

Birdy
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Post by Birdy » Wed Jul 25, 2007 3:42 pm

I've just sent you a test version to investigate on your problem.
Birdy

Birdy
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Post by Birdy » Mon Aug 06, 2007 9:42 am

This problem was fixed in version 1.5.7.1.
Birdy

rfn
Posts: 30
Joined: Tue May 16, 2006 4:10 am
Location: Bourges, France

Post by rfn » Wed Aug 08, 2007 9:38 am

Version 1.5.7.1 can't be installed on my ASUS MyPal A636 !
All is good up to the installation on the PDA: the soft can't find room for it's program or can't create the directory !?!
If I try to do the same installation with version 1.5.7.0, it works fine ... so I'm blocked at this version.

I think this is due to the correction of the last problem explain here before.

My PDA: ASUS MyPal A636 with WM5
My computer: Windows XP pro (up to date)

Birdy
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Post by Birdy » Wed Aug 08, 2007 9:42 am

Hello,

Could you tell me what is displayed in BirdieSync installer when the proplem occurs ?
Do you have an error message on the mobile ?
What is the exact error message ?
Thanks.
Birdy

rfn
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Location: Bourges, France

Post by rfn » Wed Aug 08, 2007 10:03 am

There is no error message !
Just BirdieSyncSetup is using 99% of the processor ressources during the message title: "Récupération des données de l'appareil" with text: "Extraction des données de l'application sur l'appareil...".
In detail mode, I got:
Destination : C:\Program Files\BirdieSync
Création du dossier : C:\Documents and Settings\MyLogin\Application Data\BirdieSync\\Log
Extraction : BirdieSync Help.chm... 100%
Mise à jour du fichier des préférences
Fermeture de ActiveSync
Extraction : DesktopProvider.dll... 100%
Enregistrement de DesktopProvider.dll
Extraction : BirdieTransfer.exe... 100%
Installation de l'extension Thunderbird
Destination : C:\Program Files\BirdieSync\Thunderbird Service\components
Extraction : IExternalService.xpt... 100%
Extraction : IDispatcher.xpt... 100%
Extraction : IContactService.xpt... 100%
Extraction : IAppointmentService.xpt... 100%
Extraction : IMailService.xpt... 100%
Extraction : ExternalService.dll... 100%
Destination : C:\Program Files\BirdieSync\Thunderbird Service
Extraction : install.rdf... 100%
Extraction : chrome.manifest... 100%
Destination : C:\Program Files\BirdieSync\Thunderbird Service\chrome
Extraction : ExternalService.jar... 100%
Installation de l'extension Sunbird
Destination : C:\Program Files\BirdieSync\Sunbird Service\components
Extraction : IExternalService.xpt... 100%
Extraction : IDispatcher.xpt... 100%
Extraction : IAppointmentService.xpt... 100%
Extraction : ExternalService.dll... 100%
Destination : C:\Program Files\BirdieSync\Sunbird Service
Extraction : install.rdf... 100%
Extraction : chrome.manifest... 100%
Destination : C:\Program Files\BirdieSync\Sunbird Service\chrome
Extraction : ExternalService.jar... 100%
Destination : C:\Program Files\BirdieSync\Installation
Extraction : Setup.PocketPC2003.CAB... 100%
Extraction : Setup.Smartphone2003.CAB... 100%
Extraction : Setup.PocketPC5.0.CAB... 100%
Extraction : Setup.Smartphone5.0.CAB... 100%
Extraction : Setup.PocketPC2003.ini... 100%
Extraction : Setup.Smartphone2003.ini... 100%
Extraction : Setup.PocketPC5.0.ini... 100%
Extraction : Setup.Smartphone5.0.ini... 100%
Installation de "Device ActiveSync Provider"
The only way to stop it is to unplug the pda.
Then I got the message
"Impossible d'obtenir les informations concernant l'appareil. Reconnectez-vous et réessayez."
which is normal as I'm unpluged...
On the PC, the installation is good and end normally after that problem... But nothing on the PDA !

Is that help you ?

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