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Error while installation

Posted: Sat Dec 12, 2009 1:37 pm
by Joska59
After nearly 60% off the installation-procedure, an error occured;

An Error occurred while cleaning extension cache

After that, BS is running, but no device is found, noth pathes in Thunderbird are available......

Surchin here, using google too, has brought no hint, I'd understood...


Re: Error while installation

Posted: Sat Dec 12, 2009 2:53 pm
by Birdy
Hello Joska,

After you get the error, could you send to support(at) the log "Install.log" located in:
XP: C:\Documents and Settings\<users name>\Application Data\BirdieSync\Log\
Vista/7: C:\Users\<user name>\AppData\Roaming\BirdieSync\Log
(Application Data is a hidden folder: in explorer window, you must check the option "Show hidden files and folders")

Could you tell me which version of BirdieSync you try to install ?