it's impossible to get the path of the user application dire

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philippe83
Posts: 3
Joined: Sun Dec 20, 2009 1:59 pm

it's impossible to get the path of the user application dire

Post by philippe83 » Sun Dec 20, 2009 2:30 pm

hi,
using birdiesync to synchronize phone and thunderbird + lightning
error "it's impossible to get the path of the user application directory"

after changing phone (same one HTC TOUCH CRUISE - warranty), it was impossible to use birdiesync on PC with windows vista. I can't re-install birdiesynch
[hopefull , I can reinstall with my laptop windows XP and i can STILL use birdiesync with the new phone and my laptop ]
before changing phone, everything was OK with both computers [ thunderbird portable version 2.0.0.23 and lightning 0.9 installed on a USB key + birdiesynch 1.7.2.0 ]

on PC error message when i try to re-install birdiesync
"il est impossible d'obtenir le chemin du répertoire d'application de l'utilisateur"
"it's impossible to get the path of the user application directory"

impossible to remove birdiesynch - error message something like "unable to stop synch prog.."
so remove birdiesynch manually, cleaning registry
new installation
same error message

try with thunderbird 3 portable, birdiesynch 2 and lightning 1 on USB key
try with thunderbird 3 [full install on PC], birdiesynch 2and lightning 1
try with thunderbird 2 portable, birdiesynch 1 and lightning 0.9 on USB key
try with thunderbird 2 [full install on PC], birdiesynch 1 and lightning 0.9
always the same error message about user application directory

HELP
thanks

Birdy
Site Admin
Posts: 3015
Joined: Tue Apr 18, 2006 11:43 am
Contact:

Re: it's impossible to get the path of the user application dire

Post by Birdy » Sun Dec 20, 2009 2:41 pm

Hello,

Do you have a file BirdieSyncInstall.log located in temporary directory ? For instance:

XP: C:\Documents and Settings\<user name>\Local Settings\Temp\
Vista: C:\Users\<user name>\AppData\Local\Temp
(Application Data is a hidden folder: in explorer window, you must check the option "Show hidden files and folders")

If yes, what is its content ?
Thanks.
Birdy

philippe83
Posts: 3
Joined: Sun Dec 20, 2009 1:59 pm

Re: it's impossible to get the path of the user application dire

Post by philippe83 » Sun Dec 20, 2009 4:33 pm

i find that in admin folder

Local 2009-12-20 14:41:50::301 Unsigned CABS policy = 16Local 2009-12-20 14:41:59::075 ERROR: Could not get special folder location (result = 0x80004005) (GetLastError = 2)
Local 2009-12-20 14:41:59::076 ERROR: Could not get application data path (GetLastError = 2)
Local 2009-12-20 14:41:59::076 ERROR: Cannot get user application directory (GetLastError = 2)
12-20 14:41:50::341 OS AKU = .1.2.3
Local 2009-12-20 14:41:50::346 ERROR: Unknown operating system type: Indisponible (GetLastError = 80)
Local 2009-12-20 14:41:50::346 ERROR: Unknown processor type for operating system major version 4 or 5: (GetLastError = 80)

lines 346 ERROR are probably about system operating in phone. Each time I had to choose pocket PC 6.1 and ARM 4
thanks

philippe83
Posts: 3
Joined: Sun Dec 20, 2009 1:59 pm

Re: it's impossible to get the path of the user application dire

Post by philippe83 » Sun Dec 20, 2009 4:40 pm

3 minutes ago with birdiesynch 1.7.2.0

Local 2009-12-20 14:41:50::301 Unsigned CABS policy = 16Local 2009-12-20 14:41:59::075 ERROR: Could not get special folder location (result = 0x80004005) (GetLastError = 2)
Local 2009-12-20 14:41:59::076 ERROR: Could not get application data path (GetLastError = 2)
Local 2009-12-20 14:41:59::076 ERROR: Cannot get user application directory (GetLastError = 2)
12-20 14:41:50::341 OS AKU = .1.2.3
Local 2009-12-20 14:41:50::346 ERROR: Unknown operating system type: Indisponible (GetLastError = 80)
Local 2009-12-20 14:41:50::346 ERROR: Unknown processor type for operating system major version 4 or 5: (GetLastError = 80)
Local 2009-12-20 17:35:09::0413 Unsigned CABS policy = 16
Local 2009-12-20 17:35:09::0425 Unsigned application policy = 1
Local 2009-12-20 17:35:09::0432 Unsigned prompt policy = 0
Local 2009-12-20 17:35:09::0439 Privileged application policy = 1
Local 2009-12-20 17:35:09::0458 OS major version = 5
Local 2009-12-20 17:35:09::0466 OS minor version = 2
Local 2009-12-20 17:35:09::0504 OS AKU = .1.2.3
Local 2009-12-20 17:35:09::0518 ERROR: Unknown operating system type: Indisponible (GetLastError = 80)
Local 2009-12-20 17:35:09::0522 ERROR: Unknown processor type for operating system major version 4 or 5: (GetLastError = 80)

and one minute ago
and with birdiesynch 2.0.0.0 beta
Local 2009-12-20 17:38:15::212 Unsigned CABS policy = 16Local 2009-12-20 17:38:27::180 ERROR: Could not get special folder location (result = 0x80004005) (GetLastError = 2)
Local 2009-12-20 17:38:27::181 ERROR: Could not get application data path (GetLastError = 2)
Local 2009-12-20 17:38:27::181 ERROR: Cannot get user application directory (GetLastError = 2)
12-20 17:38:15::253 OS AKU = .1.2.3
Local 2009-12-20 17:38:15::258 ERROR: Unknown operating system type: Indisponible (GetLastError = 80)
Local 2009-12-20 17:38:15::259 ERROR: Unknown processor type for operating system major version 4 or 5: (GetLastError = 80)

thanks

Birdy
Site Admin
Posts: 3015
Joined: Tue Apr 18, 2006 11:43 am
Contact:

Re: it's impossible to get the path of the user application dire

Post by Birdy » Mon Dec 21, 2009 8:52 am

@philippe83:

Can you you confirm that Vista is your operating system ?
Is your user account an administrator account or a restricted account ?
Do you have a directory:
XP: C:\Documents and Settings\<users name>\Application Data
Vista: C:\Users\<user name>\AppData\Roaming
(Application Data is a hidden folder: in explorer window, you must check the option "Show hidden files and folders")
Thanks.
Birdy

slafon
Posts: 1
Joined: Tue Jan 05, 2010 2:14 pm

Re: it's impossible to get the path of the user application dire

Post by slafon » Tue Jan 05, 2010 2:16 pm

Hi all,
i have the same problem,
here the log file (OS:Windows XP) :
"Local 2010-01-05 12:19:56::519 Operating system: xp
Local 2010-01-05 12:19:57::815 ERROR: Time out while initializing RAPI installation (GetLastError = 0)
Local 2010-01-05 14:05:31::032 Unsigned CABS policy = 16
Local 2010-01-05 14:05:31::032 Unsigned application policy = 1
Local 2010-01-05 14:05:31::032 Unsigned prompt policy = 0
Local 2010-01-05 14:05:31::047 Privileged application policy = 1
Local 2010-01-05 14:05:31::047 OS major version = 5
Local 2010-01-05 14:05:31::047 OS minor version = 2
Local 2010-01-05 14:05:31::063 OS AKU = .0.2.4
Local 2010-01-05 14:05:31::063 AKU = .0.2.4
Local 2010-01-05 14:05:31::063 First AKU number = 0
Local 2010-01-05 14:05:31::063 AKU = .0.2.4
Local 2010-01-05 14:05:31::063 First AKU number = 0"

Birdy
Site Admin
Posts: 3015
Joined: Tue Apr 18, 2006 11:43 am
Contact:

Re: it's impossible to get the path of the user application dire

Post by Birdy » Mon Jan 11, 2010 6:11 pm

Hello slafon,

I sent you a mail with a new version to see if it could solve your problem.
Birdy

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