Problem Syncing with Birdiesync and Vista

If BirdieSync 1.x constantly replaces your girlfriend's phone number with your mother's one, this forum is for you...
sTEELER
Posts: 3
Joined: Mon Apr 16, 2007 5:50 am

Problem Syncing with Birdiesync and Vista

Post by sTEELER »

Hi Birdy.

I got a Asus P535 PocketPC and have a problem syncing in vista.
The first version I installed was ok. Lighning was syncing as it should.
Now I installed the most recent build from your webpage and now syncing takes forever and seems to stop at the second from six objects to sync . The progress bar just keeps standing where it is and nothing happens.

The connection to the PPC is ok. I can browse files etc. within the explorer etc.

Is there a log that BirdieSync writes somewhere that I can see where exactly the syncing process hangs?

Best regards and thanks for you support,

sTEELER

Birdy
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Post by Birdy »

Hello,

The location of log files is described in this thread: thread.

Could you tell me which item category is hanging ?
Did you mean that the first item of this category synchronized well but that the second hanged ?

Thanks.
Birdy

sTEELER
Posts: 3
Joined: Mon Apr 16, 2007 5:50 am

Post by sTEELER »

Birdy wrote:Hello,

The location of log files is described in this thread: thread.

Could you tell me which item category is hanging ?
Did you mean that the first item of this category synchronized well but that the second hanged ?

Thanks.
Yes! Exactly. I have 6 items to be synchronised but the sync app doesn´t tell me which one exactly #2 is. Where can I find which one #2 is?

btw. I have one error in install.log but I wonder how this is possible as birdysync seems to be installed ok.

Here are my logs:


install.log:
UTC 15/04/2007 19:07:48::0798 ERROR: Error while opening file for reading: C:\Program Files\BirdieSync/Preferences.xml (GetLastError = 2)
UTC 15/04/2007 19:07:48::0825 ERROR: Impossible to load archive file (GetLastError = 0)

desktopprovider.log:
UTC 16/04/2007 07:35:09::0041 BirdieSync: version 1.5.1.2
UTC 16/04/2007 07:35:09::0043 Operating system: id 2, version 6.0, SP 0.0

thunderbirdservice.log:
UTC 16/04/2007 18:18:14::0174 BirdieSync: version 1.5.1.2
UTC 16/04/2007 18:18:14::0204 Operating system: id 2, version 6.0, SP 0.0
UTC 16/04/2007 18:18:14::0220 Thunderbird: version 1.5.0.10
UTC 16/04/2007 18:18:14::0243 Lightning extension: version 0.3.1

transfer.log:
UTC 16/04/2007 07:39:52::0741 Connected with device
UTC 16/04/2007 07:39:52::0994 Transfer completed

On the device

birdiewatcher.log:

UTC 15/04/2007 19:08:03::0000 BirdieSync: version 1.5.1.2
UTC 15/04/2007 19:08:03::0000 Operating system: PocketPC, version 5.1
UTC 15/04/2007 19:08:05::0000 BirdieWatcher is running

install.log:
UTC 15/04/2007 19:08:02::0000 ERROR: Error while deleting database (GetLastError = 32)
UTC 15/04/2007 19:08:02::0000 Installation successful

deviceprovider.log:
UTC 16/04/2007 07:35:15::0000 BirdieSync: version 1.5.1.2
UTC 16/04/2007 07:35:15::0000 Operating system: PocketPC, version 5.1
UTC 16/04/2007 07:35:39::0000 Beginning of synchronization
UTC 16/04/2007 07:35:42::0000 ERROR: Could not get occurence: occurence date = 39282.000000 UTC 18/07/2007 22:00:00::0000 Local 19/07/2007 00:00:00::0000 (GetLastError = 25)
UTC 16/04/2007 07:35:42::0000 ERROR: Error while setting object recurrence (result = 0x80140101) (GetLastError = 0)
UTC 16/04/2007 07:35:42::0000 ERROR: Error while getting object (GetLastError = 0)


I hope the logs help.

Thank you in advance,

sTEELER

Birdy
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Post by Birdy »

The error in the Install.log file is not important.
I will send you a new version of BirdieSync to see if it could improve the situation.
Birdy

sTEELER
Posts: 3
Joined: Mon Apr 16, 2007 5:50 am

Post by sTEELER »

Birdy wrote:The error in the Install.log file is not important.
I will send you a new version of BirdieSync to see if it could improve the situation.
ALLRIGHT! ;)

I sucessfully installed it and what can I say: It works flawlessly again ;)

VERY GOOD!

Could you tell us what actually went wrong ?



Please keep up the marvelous support you are doing here! This was really quick and you really care for your customers!


Best regards,

sTEELER

Birdy
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Post by Birdy »

Thanks. :wink:
Actually, the problem was tricky... Sometimes system functions don't behave the way they should and you have to find workarounds to achieve what you need... So I am happy that it seems to work better now. :)
The fix will be included in next version.
Birdy

franktegtmeyer
Posts: 5
Joined: Tue May 22, 2007 5:03 pm

...

Post by franktegtmeyer »

Hi Birdy,

looks, like I have a similar prob.

Vista Home Premium
TB 2.0.0.0 german
fresh birdysync... just downloaded.

log on device:
Local 22/05/2007 16:38:27::0000 BirdieSync: version 1.5.4.0
Local 22/05/2007 16:38:27::0000 Operating system: PocketPC, version 4.20
Local 22/05/2007 16:38:36::0000 End of synchronization
Local 22/05/2007 16:38:37::0000 Beginning of synchronization
Local 22/05/2007 16:38:39::0000 ERROR: Error in get_Birthday (result = 0x80070057) (GetLastError = 25)
Local 22/05/2007 16:38:39::0000 ERROR: Error while getting object (GetLastError = 0)

---------schnipp-------------

sync stops after some of the 600+ cards.

Cheers,
Frank

Birdy
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Post by Birdy »

It seems to be a new problem. The kind of errors that in theory, should never happen... :roll:
I am not sure there would be a workaround for the moment (apart from deleting ActiveSync partnership) but I will see if it is possible to identify the contact which seems to have a problem. But it will need a modification of BirdieSync.
Birdy

franktegtmeyer
Posts: 5
Joined: Tue May 22, 2007 5:03 pm

Post by franktegtmeyer »

Ok.... deleting the partnership doesn`t solve the problem...
It is already the second try on a different pc with a clean, new installation.

Birdy
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Post by Birdy »

It seems there is a problem with a particular contact. I think it is necessary to identify this contact to be able to delete it. It will be necessary to modify BirdieSync to be able to identify this contact. I will send you a modified version of BirdieSync for that.
Birdy

franktegtmeyer
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Joined: Tue May 22, 2007 5:03 pm

Post by franktegtmeyer »

Sounds goooood :))
but is birdiesync unable to sync birthdays???
the error-log sounds like there is the prob?!

Birdy
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Post by Birdy »

Well, I would say that BirdieSync synchronizes birthday. :) But it seems that there is an error reading a birthday in a particular contact and I don't know yet why (I don't see any reason why such an error would happen, appart from a problem in Pocket Outlook...).
Birdy

franktegtmeyer
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Joined: Tue May 22, 2007 5:03 pm

Post by franktegtmeyer »

Oki :D
So, I will wait for your special-pocket-pc-bug-tracker-version :lol:
Then we will delete this little bastard of a birthday...

Birdy
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Post by Birdy »

BirdieSync 1.5.4.1 has been released. A new trace was added to try to identify the faulty contact...

Could you have a look to DeviceProvider.log on the mobile in \Program Files\BirdieSync and see if you can identity that contact ? Do you see anything particular regarding its birthday ? Could you then try to delete it and see if you still have problems ?
Birdy

franktegtmeyer
Posts: 5
Joined: Tue May 22, 2007 5:03 pm

Post by franktegtmeyer »

This is in the log...
Local 26/05/2007 18:02:35::0000 BirdieSync: version 1.5.4.1Local 26/05/2007 18:02:35::0000 Operating system: PocketPC, version 4.20Local 26/05/2007 18:02:43::0000 End of synchronizationLocal 26/05/2007 18:02:43::0000 Beginning of synchronizationLocal 26/05/2007 18:02:44::0000 ERROR: Error in get_Birthday (result = 0x80070057) (GetLastError = 25)Local 26/05/2007 18:02:44::0000 ERROR: An error occured while getting object: Contact: First name = '', Last name = '', Nickname = '', Display name = '', Company name = '' (GetLastError = 0)Local 26/05/2007 18:02:44::0000 ERROR: Error while getting object (GetLastError = 0)

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