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Problem After re-installing

Posted: Tue May 22, 2007 5:57 pm
by pewe
I have just upgraded my PC (new motherboard) and on re-installing Birdiesync it will not launch Thunderbird and sync.

I am using Vista, TB2 and BS 1.5.4

There are error in the log files shown below.

Transfer Log

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Local 23/05/2007 17:12:14::0293 Connected with device
Local 23/05/2007 17:12:14::0549 ERROR: Impossible to open device ActiveSync contact key (result = 0x2) (GetLastError = 0)
Local 23/05/2007 17:12:14::0564 ERROR: Cannot get installation directory (GetLastError = 0)
Local 23/05/2007 17:12:14::0616 ERROR: Could not transfer preference file (GetLastError = 0)

Thunderbird Service Log

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Local 23/05/2007 17:12:52::0656 BirdieSync: version
Local 23/05/2007 17:12:52::0704 Operating system: id 2, version 6.0, SP 0.0
Local 23/05/2007 17:12:52::0754 Thunderbird: version
Local 23/05/2007 17:12:52::0844 Lightning extension: version 0.3.1
Local 23/05/2007 17:12:59::0560 ERROR: Error while opening file for reading: C:\Users\Peter West\AppData\Roaming\Mozilla\Sunbird\\\profiles.ini (GetLastError = 0)
Local 23/05/2007 17:12:59::0690 WARNING: Maybe the classical version of the application is not installed. Impossible to load profile file: C:\Users\Peter West\AppData\Roaming\Mozilla\Sunbird\\\profiles.ini (GetLastError = 0)

Any suggestions as to what is causing the problem??

Posted: Tue May 22, 2007 9:01 pm
by Birdy
Hello pewe,

The first error seems to indicate that BirdieSync is not installed on your mobile. Is it a new one that you use for synchronization ? Could you try to reinstall BirdieSync on your mobile (you can copy on the mobile the appropriate cab file (located in BirdieSync installation directory) and then execute it).

The second error is logged because Sunbird is very likely not installed on your machine. So it is not very important.

Posted: Tue May 22, 2007 10:55 pm
by pewe
Thanks Birdie, but I managed to resolve the problem.

Just for interest, this is what happened.

It was a new motherboard and I took the opportunity to use a larger hard drive so re-installed Vista and all the programmes.

I already had Birdiesync running on the mobile from the previous installation, and when I installed Birdiesync on the new PC it tried to uninstall on the mobile but could not, so I manually unistalled it and re-installed it (just in case there were changes).

When I ran sync, it would not work.
When I checked the files on the mobile I found that there was no preferences file (even though WMDC had confirmed that it saved the settings to the mobile).

So I uninstalled Birdiesync on the PC and re-installed it (cancelling the install on the mobile this time).

When I setup the sync, this time it worked.

Thanks again for your prompt response (efficient support as always) - and also for a great product.

Posted: Tue May 22, 2007 11:16 pm
by Birdy
You're welcome. :wink:

Actually, the preference files is not saved by the WMDC. The fact that you couldn't find it on the mobile was very likely linked to the problem of installation on the mobile. I think that BirdieSync was not properly reinstalled the first time.

The unistallation problem was maybe linked to the Windows Mobile uninstallation bug (there is a dedicated topic for it). Unfortunatelly, I found no patch to install on the mobile to correct this issue.

Posted: Tue May 22, 2007 11:28 pm
by pewe
Unfortunatelly, I found no patch to install on the mobile to correct this issue.
The way I did it was to use a utility called SK tools to 'kill' the process Birdiewatcher then to manually delete the files.

I am no programmer, but maybe you could use a similar method to the one they use to kill Birdiewatcher process before the uninstall procedure in your install runs.

Posted: Wed May 23, 2007 4:48 pm
by Birdy
Actually, I dont't think that the problem comes from BirdieWatcher.exe process. You had to kill it because uninstallation could not be successfully completed and you had to do it manually. BirdieSync stops BirdieWather.exe when uninstalling. But there is a Windows Mobile bug in uninstaller regarding memory management which leads to a failure...

Posted: Wed May 23, 2007 6:06 pm
by pewe
I told you I was not a programmer :oops:

Posted: Wed May 23, 2007 6:20 pm
by Birdy
:) I must admit that this bug is very annoying. And it doesn't concern only BirdieSync but other applications as well... On Windows Mobile 5, it's often very uneasy to unistall an application (at least on my mobile). :( If someone has heard of a patch to install, I would be very happy to know it...