Problem Syncing Vista to Windows Mobile 6

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tck1000
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Joined: Thu Jun 14, 2007 12:53 am
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Problem Syncing Vista to Windows Mobile 6

Post by tck1000 » Thu Jun 14, 2007 2:06 am

I'm having a problem getting content to sync to my T-Mobile Dash, after I
loaded a software upgrade to my Dash to upgrade from Windows Mobile 5,
to Windows Mobile 6. The error that seems to recur is one about "cannot
mount database".

Here's the contents of my various log/preferences files:

Code: Select all

From the device:
        \Program Files\BirdieSync\Install.log:
        Local 13/06/2007 20:48:51::0000 Installation successful

        \Program Files\BirdieSync\BirdieWatcher.log:
        Local 13/06/2007 20:48:51::0000 BirdieSync: version 1.5.4.3
        Local 13/06/2007 20:48:51::0000 Operating system: SmartPhone, version 5.2
        Local 13/06/2007 20:48:53::0000 ERROR: Cannot mount database volume (GetLastError = 5)
        Local 13/06/2007 20:48:53::0000 ERROR: Impossible to open watcher database (GetLastError = 0)


From the host:
        C:\Users\<user>\AppData\Roaming\BirdieSync\log\Install.log
        Local 05/06/2007 09:19:18::0333 ERROR: Error while opening file for reading: /Preferences.xml (GetLastError = 0)
        Local 05/06/2007 09:19:18::0505 ERROR: Impossible to load archive file (GetLastError = 0)

        C:\Users\<user>\AppData\Roaming\BirdieSync\log\DesktopProvider.log
        Local 13/06/2007 20:40:07::0513 BirdieSync: version 1.5.4.3
        Local 13/06/2007 20:40:07::0535 Operating system: id 2, version 6.0, SP 0.0
        Local 13/06/2007 20:40:37::0795 ERROR: Cannot query (GetLastError = 0)

        C:\Users\<user>\AppData\Roaming\BirdieSync\log\ThunderbirdService.log
        Local 13/06/2007 20:41:47::0252 BirdieSync: version 1.5.4.3
        Local 13/06/2007 20:41:47::0274 Operating system: id 2, version 6.0, SP 0.0
        Local 13/06/2007 20:41:47::0285 Thunderbird: version 2.0.0.0
        Local 13/06/2007 20:41:47::0323 Lightning extension: version 0.3.1
        Local 13/06/2007 20:41:47::0341 Lightning extension is enabled


        C:\Users\<user>\AppData\Roaming\BirdieSync\log\Transfer.log
        Local 13/06/2007 20:39:44::0059 Connected with device
        Local 13/06/2007 20:40:05::0817 Transfer completed

        C:\Users\<user>\AppData\Roaming\BirdieSync\Preferences.xml
        <object class = "Preference">
        <addressBookIdList class = "list" numberOfItems = "2">
                <item class = "FolderId" itemNumber = "0">
                        <id><![CDATA[pab]]></id>
                        <name><![CDATA[Personal Address Book]]></name>
                </item>
                <item class = "FolderId" itemNumber = "1">
                        <id><![CDATA[history]]></id>
                        <name><![CDATA[Collected Addresses]]></name>
                </item>
        </addressBookIdList>
        <defaultAddressBookId><![CDATA[pab]]></defaultAddressBookId>
        <isAddressBookLinkedToCategory><![CDATA[0]]></isAddressBookLinkedToCategory>
        <isUnmatchedAddressBookCategoryExcluded><![CDATA[0]]></isUnmatchedAddressBookCategoryExcluded>
        <isAddressBookDisplayNameFilled><![CDATA[1]]></isAddressBookDisplayNameFilled>
        <calendarIdList class = "list" numberOfItems = "1">
                <item class = "FolderId" itemNumber = "0">
                        <id><![CDATA[moz-profile-calendar://]]></id>
                        <name><![CDATA[Home]]></name>
                </item>
        </calendarIdList>
        <defaultCalendarId><![CDATA[moz-profile-calendar://]]></defaultCalendarId>
        <isCalendarLinkedToCategory><![CDATA[0]]></isCalendarLinkedToCategory>
        <isUnmatchedCalendarCategoryExcluded><![CDATA[0]]></isUnmatchedCalendarCategoryExcluded>
        <mailFolderIdList class = "list" numberOfItems = "0"></mailFolderIdList>
        <calendarPastPeriodNumber><![CDATA[-1]]></calendarPastPeriodNumber>
        <calendarPastPeriodUnit><![CDATA[-1]]></calendarPastPeriodUnit>
        <calendarApplication><![CDATA[3]]></calendarApplication>
        <applicationPath><![CDATA[C:\Program Files\Mozilla Thunderbird\]]></applicationPath>
        <isPortable><![CDATA[0]]></isPortable>
        <profile><![CDATA[C:\Users\username\AppData\Roaming\Thunderbird\Profiles\kh6s9eld.default]]></profile>
        <storageId><![CDATA[]]></storageId>
        <sunbirdApplicationPath><![CDATA[]]></sunbirdApplicationPath>
        <isSunbirdPortable><![CDATA[0]]></isSunbirdPortable>
        <sunbirdProfile><![CDATA[]]></sunbirdProfile>
        <sunbirdStorageId><![CDATA[]]></sunbirdStorageId>
        <frequencyNumber><![CDATA[-1]]></frequencyNumber>
        <frequencyUnit><![CDATA[-1]]></frequencyUnit>
        <mailBodyMaximumSize><![CDATA[25]]></mailBodyMaximumSize>
        <isMailAttachmentSynchronized><![CDATA[1]]></isMailAttachmentSynchronized>
        <mailAttachmentMaximumSize><![CDATA[25]]></mailAttachmentMaximumSize>
        <mailPastPeriodNumber><![CDATA[-1]]></mailPastPeriodNumber>
        <mailPastPeriodUnit><![CDATA[-1]]></mailPastPeriodUnit>
        <synchronizationStartAlert><![CDATA[1]]></synchronizationStartAlert>
        <synchronizationEndAlert><![CDATA[1]]></synchronizationEndAlert>
        </object>

The sync connection between the device, and the Windows Mobile Device Center, is working just fine. It's just not syncing any BirdieSync content.

Is this because Windows Mobile 6 is not supported, or have I just overlooked something?

Thanks.

Birdy
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Joined: Tue Apr 18, 2006 11:43 am
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Post by Birdy » Thu Jun 14, 2007 9:28 am

Hello,

Thanks for the logs. Your mobile is a smartphone. I wouldn't be surprised if your mobile would be still application locked (and the error in the mount database is an "access denied").

Do you have a BirdieSyncInstall.log located in C:\Users\<user name>\AppData\Local\Temp ?
Birdy

tck1000
Posts: 4
Joined: Thu Jun 14, 2007 12:53 am
Contact:

Post by tck1000 » Thu Jun 14, 2007 4:52 pm

I do have the BirdieSyncInstall.log

Code: Select all

Local 05/06/2007 09:15:11::0549 ERROR: Time out while initializing RAPI (GetLastError = 0)
Local 05/06/2007 09:15:21::0921 ERROR: Time out while initializing RAPI (GetLastError = 0)
Local 05/06/2007 09:15:23::0015 ERROR: Time out while initializing RAPI (GetLastError = 0)
Local 05/06/2007 09:15:24::0046 ERROR: Time out while initializing RAPI (GetLastError = 0)
Local 05/06/2007 09:15:25::0078 ERROR: Time out while initializing RAPI (GetLastError = 0)
Local 05/06/2007 09:15:26::0109 ERROR: Time out while initializing RAPI (GetLastError = 0)
Local 05/06/2007 09:15:27::0125 ERROR: Time out while initializing RAPI (GetLastError = 0)
Local 05/06/2007 09:15:28::0171 ERROR: Time out while initializing RAPI (GetLastError = 0)
Local 05/06/2007 09:15:29::0203 ERROR: Time out while initializing RAPI (GetLastError = 0)
Local 05/06/2007 09:15:30::0234 ERROR: Time out while initializing RAPI (GetLastError = 0)
Local 05/06/2007 09:15:31::0265 ERROR: Time out while initializing RAPI (GetLastError = 0)
Local 05/06/2007 09:15:32::0296 ERROR: Time out while initializing RAPI (GetLastError = 0)
Local 05/06/2007 09:15:35::0294 ERROR: Time out while initializing RAPI (GetLastError = 0)
Local 05/06/2007 09:15:36::0326 ERROR: Time out while initializing RAPI (GetLastError = 0)
Local 05/06/2007 09:15:37::0357 ERROR: Time out while initializing RAPI (GetLastError = 0)
Local 05/06/2007 09:15:38::0388 ERROR: Time out while initializing RAPI (GetLastError = 0)
Local 05/06/2007 09:15:39::0419 ERROR: Time out while initializing RAPI (GetLastError = 0)
Local 05/06/2007 09:15:40::0451 ERROR: Time out while initializing RAPI (GetLastError = 0)
Local 05/06/2007 09:15:41::0498 ERROR: Time out while initializing RAPI (GetLastError = 0)
Local 05/06/2007 09:15:42::0529 ERROR: Time out while initializing RAPI (GetLastError = 0)
Local 05/06/2007 09:15:43::0560 ERROR: Time out while initializing RAPI (GetLastError = 0)
Local 05/06/2007 09:15:44::0591 ERROR: Time out while initializing RAPI (GetLastError = 0)
Local 05/06/2007 09:15:45::0623 ERROR: Time out while initializing RAPI (GetLastError = 0)
Local 05/06/2007 09:16:55::0611 Unsigned CABS policy = 16
Local 05/06/2007 09:16:55::0658 Unsigned application policy = 1
Local 05/06/2007 09:16:55::0751 WARNING: Unsigned prompt policy is not defined (GetLastError = 0)
Local 05/06/2007 09:16:55::0861 Privileged application policy = 1
What's wierd, is when I first installed it, my phone was running Windows Mobile 5, and it was unlocked. And Birdiesync worked to sync.

I wonder if the new software load on my dash needs to be unlocked again.

Birdy
Site Admin
Posts: 3022
Joined: Tue Apr 18, 2006 11:43 am
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Post by Birdy » Thu Jun 14, 2007 4:56 pm

When did you upgrade your mobile (because the date mentioned in the log is 5th of June ?
Birdy

tck1000
Posts: 4
Joined: Thu Jun 14, 2007 12:53 am
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Post by tck1000 » Thu Jun 14, 2007 7:41 pm

I upgrade on the 8th of June.

Birdy
Site Admin
Posts: 3022
Joined: Tue Apr 18, 2006 11:43 am
Contact:

Post by Birdy » Thu Jun 14, 2007 8:43 pm

So I don't think that the log is correct as it should hold the date of your last installation.
If you try to reinstall BirdieSync on the mobile (with the full usual BirdieSync installer), do you see warnings during the installation regarding the security policy ?
Birdy

tck1000
Posts: 4
Joined: Thu Jun 14, 2007 12:53 am
Contact:

Post by tck1000 » Fri Jun 15, 2007 5:13 am

Yes. I see the warnings. It looks like the upgrade from WM5 to WM6 on the T-Mobile dash has reapplied the application lock settings.

I couldn't get the HTC signed version of PHMregedit to work for setting values in the registry, but I was able to download a regedit tool from http://www.breaksoft.com/Blog/Utilities ... ditor.aspx that worked just fine.

I was able to set all the registry values as defined at http://birdiesync.com/forum/viewtopic.php?t=61.

Once that was done, I re-installed BirdieSync, and I am happy to report that I am back in business.

Thanks very much for your quick reponses.

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