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I've registered BirdieSync but ActiveSync crashes :(

Posted: Wed Sep 06, 2006 5:22 pm
by Mick
Hi !

I've registered my BirdieSync but BirdieSync won't work. If I go into the Configuration Panel of ThunderBird and push the 'License...' Button it says 'Registration information of BirdieSync is not available'.

Maybe it's the reason, why ActiveSync crashes during the search of the changes:

WCES Manager Thunk Window: WCESMgr.exe - Fehler in Anwendung
Die Anweisung in "0x03318960" verweist auf Speicher in "0x00000000". Der Vorgang

"read" konnte nicht auf dem Speicher durchgeführt werden.

Klicken Sie auf "OK", um das Programm zu beenden.
Klicken Sie auf "Abbrechen", um das Programm zu debuggen.
OK Abbrechen

What is wrong ?

I'm using BirdieSync


Posted: Wed Sep 06, 2006 6:15 pm
by Birdy
Hello Mick,

The fact that your license information is not available could be normal.
Is it the first time you tried to synchronize with your license key or did you succeeded it before ? If it is the case, then the problem is very likely elsewhere and we will investigate...

Posted: Wed Sep 06, 2006 6:24 pm
by Mick
Hi Birdy,

it worked for several days. But now it doesn't work anymore :(
I tried to reinstall BirdieSync but it doesn't solve the problem.


Posted: Wed Sep 06, 2006 6:44 pm
by Birdy
OK. So your problem is very likely not related to a license problem.
First of all, could you tell me on which operating system you work and which version of ActiveSync you use ?

Posted: Wed Sep 06, 2006 8:11 pm
by Mick
Hi Birdy,

This is the software, that I use:

Windows 2000 SP 4
ActiveSync 4.2.0 Build 4876
Thunderbird Version (20060719)

Windows Mobile 5.0 OS 5.1.70 (Build 14406.1.1.1)


Posted: Wed Sep 06, 2006 9:18 pm
by Birdy
Thank's for the information.
No deep tests were done on Windows 2000 but let's suppose the problem doesn't come from there (all tests were done on Windows XP)...

Did you try to delete the partnership between your mobile and your desktop ? If you didn't do it, don't do it for the moment.

Do you synchronize cards and events ?

Did you have a specific problem before the crash occured, like an unresolved item ?

Right after the crash, without restarting any process (Thunderbird for instance) is it possible to send me the log files to ?
On the desktop in C:\Program Files\BirdieSync: DesktopProvider.log and ExternalProvider.log
On the device in \Program Files\BirdieSync: DeviceProvider.log and BirdieWatcher.log
In C:\Documents and Settings\<user name>\Local Settings\Temp\ : WCESMgr.log

If WCEMgr.log crashed, it could be good to make a copy of the files DeviceProvider.log and BirdieWatcher.log before reconnecting your mobile because they should be overwritten when you reconnect the mobile.

Thanks in advance.

Posted: Sat Sep 09, 2006 12:48 pm
by Birdy
Just for information, a workaround to this problem was to delete the ActiveSync partnership with the mobile and to create a new one. I don't know if this problem was related to Windows 2000 or not. If other users meet the same problem, they can post in this forum or contact the support.

Posted: Thu Sep 14, 2006 11:53 am
by Birdy
A bug was found in version who could potentially and randomly lead to a crash in ActiveSync or a strange behavior... I cannot be sure it was related to your problem but anyway, it will be corrected in next release.