Dear support team,
I installed today the last version of thunderbird 2 with the last version of lightning 0.5. I tested lightning, everything was fine.
As I am using an iPaq, I wanted to install birdiesync (after some reading, as your software seems nice). Until now, I use ActiveSync only to backup my iPaq, not for sync with anything.
Before installing birdiesync, I have updated ActiveSync from 4.2 to 4.5.
When I installed birdiesync afterwards, everything seemed to be OK (installation on iPaq, and Activesync), but now I cannot run thunderbird : it crashes at start.
NB : even a reinstallation of birdiesync or thunderbird does not change anything
AppName: thunderbird.exe AppVer: 1.8.20070.7281 ModName: externalservice.dll
ModVer: 0.0.0.0 Offset: 0001eab2
Here is some log of interest in C:\Documents and Settings\**\Application Data\BirdieSync\Log :
Local 13/09/2007 17:03:11::0953 BirdieSync: version 1.6.0.3
Local 13/09/2007 17:03:12::0125 Operating system: id 2, version 5.1, SP 2.0
Local 13/09/2007 17:22:16::0546 BirdieSync: version 1.6.0.3
Local 13/09/2007 17:22:16::0578 Operating system: id 2, version 5.1, SP 2.0
Local 13/09/2007 17:22:16::0609 Thunderbird: version 2.0.0.6
Local 13/09/2007 17:22:16::0640 Lightning extension: not installed
Local 13/09/2007 17:22:16::0671 WARNING: Could not initialize address book manager with profile path = '' (GetLastError = 0)
Local 13/09/2007 17:22:16::0718 WARNING: Current profile has not been chosen to be synchronized (GetLastError = 0)
I would be happy if you help me to make it work, or at least to be ble to restart thunderbird....
THANKS !
thunderbird crashes at start after birdiesync installed
Hello,
First of all: make a backup of your profile:
C:\Documents and Settings\<users name>\Application Data\Thunderbird\Profiles\<profile id>
I tried to be in a configuration like yours: no Lightning (was it the case as mentioned in the traces ?) and no preferences but Thunderbird started properly.
If you start thunderbird manually in a command window with the option "-ProfileManager" then create another profile and use it. Does Thunderbird start normally ? Note that you can then switch to your previous profile with the same command.
If you want to start thunderbird in safe mode: start Thunderbird in a command window with the "-safe-mode" option. Then disable BirdieSync extension and restart Thunderbird.
First of all: make a backup of your profile:
C:\Documents and Settings\<users name>\Application Data\Thunderbird\Profiles\<profile id>
I tried to be in a configuration like yours: no Lightning (was it the case as mentioned in the traces ?) and no preferences but Thunderbird started properly.
If you start thunderbird manually in a command window with the option "-ProfileManager" then create another profile and use it. Does Thunderbird start normally ? Note that you can then switch to your previous profile with the same command.
If you want to start thunderbird in safe mode: start Thunderbird in a command window with the "-safe-mode" option. Then disable BirdieSync extension and restart Thunderbird.
Birdy
Thanks Birdy for your support.
After having played around with the configuration, I succeeded in restarting thunderbird, after dropping the line calling birdiesync in extension.ini.
After thunderbird was starting, I reactivated lightning.
=> thunderbird + lightning are totally OK.
But as soon as I go enabling the birdiesync extension in the extension manager, and I restart thunderbird, I have the same crash at start I told you about mentioning the externalservice.dll
After having played around with the configuration, I succeeded in restarting thunderbird, after dropping the line calling birdiesync in extension.ini.
After thunderbird was starting, I reactivated lightning.
=> thunderbird + lightning are totally OK.
But as soon as I go enabling the birdiesync extension in the extension manager, and I restart thunderbird, I have the same crash at start I told you about mentioning the externalservice.dll
Thanks !
I started thunderbird with the profile manager.
I created a new profile, and started with it. I canceled the wizard for the mail accounts creation, and then I had a popup for setting up birdiesync. I chose the synchronization option for the other profile (the main one).
Then I restarted thunderbird with my main profile, and after I enabled the birdiesync extension, it could restart without problem.
I can now access the extension options through the options button of the thunderbird extension manager.
There are now 2 problems :
- in the options, in the calendar setup pane, it is written undefined in blue for the timezone, with no choice selected in the select box. If I change this timezone, even after thunderbird restart, it still remains "undefined".
- when I sync my ipaq (I tried events and tasks, and then only synchronizing tasks) : if thunderbird is open, it says I should close it to allow it to open thunderbird. So I close thunderbird, and then with the sync it opens thunderbird automatically and starts working. But nothing is synchronized, and it says with a white popup at the bottom right of the screen : "initialization failure" for birdiesync thunderbird extension. I tried after relaunching as suggested in the window, but still the same error.
So what are the next steps ?
I started thunderbird with the profile manager.
I created a new profile, and started with it. I canceled the wizard for the mail accounts creation, and then I had a popup for setting up birdiesync. I chose the synchronization option for the other profile (the main one).
Then I restarted thunderbird with my main profile, and after I enabled the birdiesync extension, it could restart without problem.
I can now access the extension options through the options button of the thunderbird extension manager.
There are now 2 problems :
- in the options, in the calendar setup pane, it is written undefined in blue for the timezone, with no choice selected in the select box. If I change this timezone, even after thunderbird restart, it still remains "undefined".
- when I sync my ipaq (I tried events and tasks, and then only synchronizing tasks) : if thunderbird is open, it says I should close it to allow it to open thunderbird. So I close thunderbird, and then with the sync it opens thunderbird automatically and starts working. But nothing is synchronized, and it says with a white popup at the bottom right of the screen : "initialization failure" for birdiesync thunderbird extension. I tried after relaunching as suggested in the window, but still the same error.
So what are the next steps ?
What you mention looks like a problem of profile...
Do you have several versions of Thunderbird installed on your machine ? Did you always use the same when configuring BirdieSync ?
After Thunderbird is started, did you use the "Use current Thunderbird" button ? (that's the best way to choose the current profile and path). Are the values automatically chosen ?
Do you still have your time zone problem ?
What is the exact blue message below the time zone ?
Thanks.
Do you have several versions of Thunderbird installed on your machine ? Did you always use the same when configuring BirdieSync ?
After Thunderbird is started, did you use the "Use current Thunderbird" button ? (that's the best way to choose the current profile and path). Are the values automatically chosen ?
Do you still have your time zone problem ?
What is the exact blue message below the time zone ?
Thanks.
Birdy
After my last message yesterday I have shut down windows. I just started it, and now Thunderbird crashes again and again at start, with always the same error:
AppName: thunderbird.exe AppVer: 1.8.20070.7281 ModName: js3250.dll
ModVer: 4.0.0.0 Offset: 00020f8f
So I start thunderbird with the profilemanager option, I create a new profile to start with it (I killed the empty profile I created yesterday - NB : Before yesterday I had only one profile), I cancel the wizard for setting up email accounts. It works OK, and no popup for birdiesync opens (in contrary with yesterday, after I created a new profile - I suppose it just opens once at first start of extension).
Thus I close thunderbird, I restart it with the profile manager with my "normal" profile, and I still have :
AppName: thunderbird.exe AppVer: 1.8.20070.7281 ModName: js3250.dll
ModVer: 4.0.0.0 Offset: 00020f8f
To be able to work before having your next post, I open extension.ini to take away :
Extension0=C:\Program Files\BirdieSync\Thunderbird Service
so thunderbird starts fine, but lightning does not appear to be active, eventhough it is considered to be activated in the extension manager.
If I restart, it is still the same.
I go to the extension manager, to disable lightning in order to be able to reactivate it after thunderbird restart.
But at thunderbird restart, I have :
AppName: thunderbird.exe AppVer: 1.8.20070.7281 ModName: externalservice.dll
ModVer: 0.0.0.0 Offset: 0001eab2
Then I "played around" with disabling lines in extension.ini and then the extension manager if thunderbird could start, to have thunderbird working with lightning enabled, and birdiesync disabled (if it is enbaled, I get the externalservice error.
To answer your questions :
- when yesterday I have settup the birdiesync extension with the wizard after I started thunderbird with a new profile (called test), I selected all options indicating I wanted to sync with my "main" profile (called default). So each time there was a select between default and test, I chose default (every select automatically chose test before I changed manually to default), and I don't think I ever clicked on Use current Thunderbird.
- in the timezone, the exact blue message was : "undefined" written in blue under the select box ; the select box had a blank selection (with all the timezones selectable under the blank choice if you use the select with the mouse). I cannot say if I still have this timezone problem as I could not enable birdiesync today
I hope it can help.
AppName: thunderbird.exe AppVer: 1.8.20070.7281 ModName: js3250.dll
ModVer: 4.0.0.0 Offset: 00020f8f
So I start thunderbird with the profilemanager option, I create a new profile to start with it (I killed the empty profile I created yesterday - NB : Before yesterday I had only one profile), I cancel the wizard for setting up email accounts. It works OK, and no popup for birdiesync opens (in contrary with yesterday, after I created a new profile - I suppose it just opens once at first start of extension).
Thus I close thunderbird, I restart it with the profile manager with my "normal" profile, and I still have :
AppName: thunderbird.exe AppVer: 1.8.20070.7281 ModName: js3250.dll
ModVer: 4.0.0.0 Offset: 00020f8f
To be able to work before having your next post, I open extension.ini to take away :
Extension0=C:\Program Files\BirdieSync\Thunderbird Service
so thunderbird starts fine, but lightning does not appear to be active, eventhough it is considered to be activated in the extension manager.
If I restart, it is still the same.
I go to the extension manager, to disable lightning in order to be able to reactivate it after thunderbird restart.
But at thunderbird restart, I have :
AppName: thunderbird.exe AppVer: 1.8.20070.7281 ModName: externalservice.dll
ModVer: 0.0.0.0 Offset: 0001eab2
Then I "played around" with disabling lines in extension.ini and then the extension manager if thunderbird could start, to have thunderbird working with lightning enabled, and birdiesync disabled (if it is enbaled, I get the externalservice error.
To answer your questions :
- when yesterday I have settup the birdiesync extension with the wizard after I started thunderbird with a new profile (called test), I selected all options indicating I wanted to sync with my "main" profile (called default). So each time there was a select between default and test, I chose default (every select automatically chose test before I changed manually to default), and I don't think I ever clicked on Use current Thunderbird.
- in the timezone, the exact blue message was : "undefined" written in blue under the select box ; the select box had a blank selection (with all the timezones selectable under the blank choice if you use the select with the mouse). I cannot say if I still have this timezone problem as I could not enable birdiesync today
I hope it can help.
I activated the birdiesync extension to have my thunderbird crashing.
Here is the log ThunderbirdService.log :
Local 14/09/2007 17:11:04::0593 BirdieSync: version 1.6.0.3
Local 14/09/2007 17:11:04::0609 Operating system: id 2, version 5.1, SP 2.0
Local 14/09/2007 17:11:04::0625 Thunderbird: version 2.0.0.6
Local 14/09/2007 17:11:04::0656 Lightning extension: version 0.5
Local 14/09/2007 17:11:04::0671 Lightning extension is enabled
I just saw your new message. I take a look and I come back!
Here is the log ThunderbirdService.log :
Local 14/09/2007 17:11:04::0593 BirdieSync: version 1.6.0.3
Local 14/09/2007 17:11:04::0609 Operating system: id 2, version 5.1, SP 2.0
Local 14/09/2007 17:11:04::0625 Thunderbird: version 2.0.0.6
Local 14/09/2007 17:11:04::0656 Lightning extension: version 0.5
Local 14/09/2007 17:11:04::0671 Lightning extension is enabled
I just saw your new message. I take a look and I come back!
I have done what you proposed in your email:
- Close Thunderbird
- Go in C:\Program Files\BirdieSync\Thunderbird Service\components\
- Rename ExternalService.dll to ExternalService.dll.backup
- Copy the ExternalService.dll joined to your mail in this directory
- Launch Thundebird again (still with BirdieSync enabled).
Here is the error :
AppName: thunderbird.exe AppVer: 1.8.20070.7281 ModName: externalservice.dll
ModVer: 0.0.0.0 Offset: 0001eb42
It is the same as before.
NB : I checked the size of both old and new dll, both are 978 944 bytes.
- Close Thunderbird
- Go in C:\Program Files\BirdieSync\Thunderbird Service\components\
- Rename ExternalService.dll to ExternalService.dll.backup
- Copy the ExternalService.dll joined to your mail in this directory
- Launch Thundebird again (still with BirdieSync enabled).
Here is the error :
AppName: thunderbird.exe AppVer: 1.8.20070.7281 ModName: externalservice.dll
ModVer: 0.0.0.0 Offset: 0001eb42
It is the same as before.
NB : I checked the size of both old and new dll, both are 978 944 bytes.
... and I can now sync my calendar!!!!
That's cool, it worked! I have my 413 items that went from my ipaq to lightning, and I could modify an event that was afterwards put to my ipaq.
So it seems to work.
I appreciate your very professionnal support, thanks a lot.
I will now be happy to continue testing during a couple of weeks before paying the license fee with pleasure
Have a good weekend!
That's cool, it worked! I have my 413 items that went from my ipaq to lightning, and I could modify an event that was afterwards put to my ipaq.
So it seems to work.
I appreciate your very professionnal support, thanks a lot.
I will now be happy to continue testing during a couple of weeks before paying the license fee with pleasure
Have a good weekend!