thunderbird crashes at start after birdiesync installed

[Birdy]

That's good news !
Could you also send to support(at)birdiesync.com the log ThunderbirdService.log ?
Thank you for your precise description of the problem.

[Quinn1981]

I've had the same issue, but I'm trying out other options at the moment. I would like to try this later if my efforts are not successful.

System Info:
Vista Home Premium (Asus G2S A1)
Clean install of Thunderbird (latest)
Old profile from XP computer which I've had since Thunderbird came out
Moto Q and Mobile Center 6.1

I pretty much have the same issue gboussin is talking about, but I'm in a hurry to try out other options for a trip. Will come back later.

Just a FYI. Email me if you need any information.

[gboussin]

Bridy, as you requested, I have sent my ThunderbirdService.log to your support by email.

[Birdy]

Thanks. If confirmed the fix. It was included in version 1.6.0.4.

[lcanellas]

Hi Birdy,

I installed the thunderbird and then the Birdiesync. The first sync (yesterday) was ok, but today I had the problem with thunderbird (thunderbird only works in secure mode). It didn´t work when birdiesync was activated. When I disabled birdiesync thunderbird worked ok.

Could you help me?

Thanks.

[Birdy]

Hello,

Could you tell me if in the crash information, the library ExternalService.dll is mentioned ?
Thanks.

[lcanellas]

No. The crash information is about unproper work of Thunderbird.

I installed a try version of Bierdie Sync. Do you think that it could be the problem?

Thanks

[Birdy]

If you downloaded the trial version 1.6.1.1, that should work.
Don't you have a windows with crash information like :

ppName: thunderbird.exe AppVer: 1.8.20070.7281 ModName: externalservice.dll
ModVer: 0.0.0.0 Offset: --------

[lcanellas]

Where should be this message?


The box that appears bring only this message:

"Mozilla Thunderbird stops to work.
A problem made the program stops to work correctly. Windows will close the program and will notify you in case of a solution is available"

[Birdy]

Maybe on Vista it's no longer displayed to the user.

You may try to open the Event Viewer:

- Open the File Explorer
- Select the Computer icon, right click and select "Manage"
- Go in the Event viewer
- Select for instance the "Windows logs/Application"

You should then find an error regarding "thunderbird.exe" (you can check the date of the error).
In the description of the error in the general tab, in the upper text, you may find different fields separated with comma like the "version", "module" (maybe ExternalService.dll") and "offset".

Thanks.

[lcanellas]

I found it. I had to translate some words because it was written in portuguese. If you don´t understand some words, please let me know.

Log Name: App
Source: App Error
Date: 02/10/2007 23:01:02
Event Identification:1000
Task Category:(100)
Level: Erro
Keywords:Clássico
User: N/D
Computer: Acer-Luis
Description:
Failure App thunderbird.exe, version 1.8.20070.7281, date/time stamp 0x46abfb6d, Failure Model ExternalService.dll, version 0.0.0.0, date/time stamp 0x46fe8fac, exception code 0xc0000005, failure deslocation 0x00061c94, process identification 0x1690, starting time of app 0x01c805613e8cc767.
XML de Event:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-10-03T02:01:02.000Z" />
<EventRecordID>1973</EventRecordID>
<Channel>Application</Channel>
<Computer>Acer-Luis</Computer>
<Security />
</System>
<EventData>
<Data>thunderbird.exe</Data>
<Data>1.8.20070.7281</Data>
<Data>46abfb6d</Data>
<Data>ExternalService.dll</Data>
<Data>0.0.0.0</Data>
<Data>46fe8fac</Data>
<Data>c0000005</Data>
<Data>00061c94</Data>
<Data>1690</Data>
<Data>01c805613e8cc767</Data>
</EventData>
</Event>

[Birdy]

I sent you a new DLL by mail to identify more precisely the origin of the crash.

[lcanellas]

Hi Birdy,

I copied the DLL you sent. The log registered was (without translation):

Nome do Log: Application
Fonte: Application Error
Data: 03/10/2007 22:56:11
Identificação do Evento:1000
Categoria da Tarefa:(100)
Nível: Erro
Palavras-chave:Clássico
Usuário: N/D
Computador: Acer-Luis
Descrição:
Aplicativo com falha thunderbird.exe, versão 1.8.20070.7281, carimbo de data/hora 0x46abfb6d, módulo com falha ExternalService.dll, versão 0.0.0.0, carimbo de data/hora 0x4703bd17, código de exceção 0xc0000005, deslocamento com falha 0x00061cb4, identificação do processo 0x1538, hora de início do aplicativo 0x01c80629bb80207b.
XML de Evento:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2007-10-04T01:56:11.000Z" />
<EventRecordID>2144</EventRecordID>
<Channel>Application</Channel>
<Computer>Acer-Luis</Computer>
<Security />
</System>
<EventData>
<Data>thunderbird.exe</Data>
<Data>1.8.20070.7281</Data>
<Data>46abfb6d</Data>
<Data>ExternalService.dll</Data>
<Data>0.0.0.0</Data>
<Data>4703bd17</Data>
<Data>c0000005</Data>
<Data>00061cb4</Data>
<Data>1538</Data>
<Data>01c80629bb80207b</Data>
</EventData>
</Event>

The Birdiesync version I installed is 1.6.1.1

Thanks

[lcanellas]

Thank you so much!!!

The file you sent me fixed the problem.

[i101]

My Thunderbird also keeps crashing when I try to start it. What can I do? I own a registered version of BirdySync.

Regards.