Cannot install BirdieSync 1.6.0.3 on Vista

If BirdieSync 1.x constantly replaces your girlfriend's phone number with your mother's one, this forum is for you...
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schmidt32
Posts: 4
Joined: Sat Sep 15, 2007 4:07 pm

Cannot install BirdieSync 1.6.0.3 on Vista

Post by schmidt32 » Sat Sep 15, 2007 4:15 pm

Hi,

I cannot install the 1.6.0.3 on Vista (Ultimate, German). After selecting the installation path and pressing Next, I get a popup "Impossible to stop the Windows Mobile Device Center". The progress bar in the background window is appr. at 30%, and has a text on top of the bar "Closing Windows Mobile Device Center (please wait, it can last 30s)".
After pressing OK in the popup, the installation becomes closed.
I've used Birdiesync 1.5.7.2 before in the same environment, which did work very well. Noe I have to continue using the old version.
Any tips?
Best regards

Schmidt32

Birdy
Site Admin
Posts: 3015
Joined: Tue Apr 18, 2006 11:43 am
Contact:

Post by Birdy » Mon Sep 17, 2007 8:37 am

Hello,

Could you send to support(at)birdiesync.com the file Install.log located in C:\Users\<user name>\AppData\Roaming\BirdieSync\Log ?
(Application Data is a hidden folder: in explorer window, you must check the option "Show hidden files and folders")
Thanks.
Birdy

schmidt32
Posts: 4
Joined: Sat Sep 15, 2007 4:07 pm

Strange: now it did work

Post by schmidt32 » Mon Sep 17, 2007 4:00 pm

Hi,

for trying to get the Install.log, I uninstalled the 1.5.7.2. and tried to install the 1.6.0.3 again. Now it did work. Strange.
BTW: There is no file Install.log on my system. I have only
DesktopProvider.log
SunbirdService.log
ThunderbirdService.log
Transfer.log

Best regards

Schmidt32

schmidt32
Posts: 4
Joined: Sat Sep 15, 2007 4:07 pm

I could reproduce the problem...

Post by schmidt32 » Mon Sep 17, 2007 4:40 pm

Hi,

now I have found the Install.log. I didn't find it before, because I looked into my personal user folder instead of the one I've used for the Admin user.

I have now investigated a little bit more by trying to uninstall 1.6.0.3. After some thinking what was different between the last installation and this one I've found it: This (successful) installation I did with my PDA connected via bluetooth. The last (failed) installation I did with may PDA connected via an USB cable.

So I tried to uninstall 1.6.0.3 with my PDA connected via USB, and voila: I couldn't uninstall it: The uninstaller did hang while trying to shutdown the WMDC (without any popup message). After unplugging the PDA, the uninstallation failed with a similar popup then the last installation. Install.log says:

Local 17/09/2007 18:10:29::0481 ERROR: Impossible to restart processes, result = 6 (GetLastError = 0)
Local 17/09/2007 18:10:29::0482 ERROR: Impossible to restart the WMDC (GetLastError = 87)

Trying to install 1.6.0.3 now fails with a connected USB cable as well as via bluetooth with the problem mentioned in the original post. Install.log says:

Local 17/09/2007 18:25:18::0672 ERROR: Impossible to shutdown processes, result = 350 (GetLastError = 5)
Local 17/09/2007 18:25:18::0675 ERROR: Impossible to shutdown the WMDC (GetLastError = 0)

Hope that helps. I haven't the time to investigate furthermore, because I now have spent nearly an hour with that. I'm installing the 1.5.7.2 now again.

Best regards

Schmidt32

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