Upgrade to newest Version

Thorsten · Post by **Thorsten** » Tue Nov 13, 2007 9:39 am

Hi there,

after updating my Sunbird and Thunderbird I downloaded the newest Version of BirdieSync an upgraded it, like descriped here

Now I get an Error every time I try to Sync my iPaq with my Vista.

My logs :

Transfer.log
*****************************
Local 13/11/2007 10:15:16::0719 Connected with device
Local 13/11/2007 10:15:16::0920 ERROR: Impossible to open device ActiveSync contact key (result = 0x2) (GetLastError = 0)
Local 13/11/2007 10:15:17::0207 ERROR: Cannot get installation directory (GetLastError = 0)
Local 13/11/2007 10:15:17::0515 ERROR: Could not transfer preference file (GetLastError = 0)
*****************************

DesktopProvider.log
*****************************
Local 13/11/2007 10:15:25::0386 BirdieSync: version 1.6.3.2
Local 13/11/2007 10:15:25::0446 Operating system: id 2, version 6.0, SP 0.0
Local 13/11/2007 10:17:40::0533 ERROR: Time out (GetLastError = 0)
*****************************

The Install.log is empty.

Any Ideas?

Post by **Birdy** » Tue Nov 13, 2007 10:53 am

Hello Thorsten,

Could you check that BirdieSync is installed on the mobile device ?
Is it listed among the programs installed on the mobile device ? (Start/Parameters/System/Programs)

Could you try to uninstall BirdieSync on the mobile, reinstall BirdieSync and check that the installation on the mobile ran smoothly ?
Thanks.

Thorsten · Post by **Thorsten** » Tue Nov 13, 2007 11:02 am

Hi,

thanks for the fast reply.

I tried to re-install BirdieSync on the mobile.
While installing I didn't get any errors, and found it in the program list.

But now im getting errors on the mobile whenever I try to sync.
It says it couldn't start BirdieSync correctly and I should restart the mobile.

But neither restarting nor re-installing again did solve this error.

Post by **Birdy** » Thu Nov 15, 2007 3:47 pm

Could you send to support(at)birdiesync.com the file BirdieWatcher.log located in \Program Files\BirdieSync on the mobile ?
Thanks.

Thorsten · Post by **Thorsten** » Fri Nov 16, 2007 8:50 am

You have mail.

Meanwhile I deleted the partnership in the windows mobile center.
I'm still getting an error on the mobile when starting BirdieSync, but nevertheless the syncing works.