X item not synchronized (appointments)

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Mick
Posts: 10
Joined: Wed Sep 06, 2006 5:14 pm
Location: Gr.-Buseck, Germany

X item not synchronized (appointments)

Post by Mick » Fri Oct 06, 2006 8:18 am

I've the following problem with ActiveSync/BirdieSync (1.2.1.0):

Image

1 Item will not synchronize. I've tried a soft reset of the PDA, but the problem still occurs.

ActiveSync says

Code: Select all

10/06/2006 10:02:55.709 **** Starting synchronization of all out-of-date items
10/06/2006 10:02:55.709 Scanning desktop SSP for 'BirdieSyncContact'
10/06/2006 10:02:55.709 Done scanning 'BirdieSyncContact' [0 creates, 0 modifys, 0 deletes]
10/06/2006 10:02:55.709 Scanning desktop SSP for 'BirdieSyncAppointment'
10/06/2006 10:02:55.709 Scan: MODIFY 'BirdieSyncAppointment' desktop entry, Oid: 0x400001CE
10/06/2006 10:02:57.091 Done scanning 'BirdieSyncAppointment' [0 creates, 1 modifys, 0 deletes]
10/06/2006 10:02:57.091 Scanning desktop SSP for 'BirdieSyncTask'
10/06/2006 10:02:57.091 Done scanning 'BirdieSyncTask' [0 creates, 0 modifys, 0 deletes]
10/06/2006 10:02:57.091 Synchronizing 1 items
10/06/2006 10:02:57.091 WARNING: Processing NACK: FromDevice: 1, [SSPId: 0x10001, Oid: 0x400001CE, Hr: 0x80140100, Flags: 0x00000000]
10/06/2006 10:02:57.091 Failed to sync a [BirdieSyncAppointment, 0, 0x400001CE] object because of error 0x80140100
10/06/2006 10:02:57.091 One BirdieSyncAppointment item [Vol: 0, Oid: 0x400001CE] flagged, SyncType: LOCAL_CHG
10/06/2006 10:02:57.091 **** Completed synchronization
What's wrong ?

Also the icons for events and cards are looking very strange. In previous version they were ok.

Birdy
Site Admin
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Joined: Tue Apr 18, 2006 11:43 am
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Post by Birdy » Fri Oct 06, 2006 9:51 am

Which version did you have before ? Do you remember ?
Did you uninstall the previous version before installing this one ?

Right after the problem, without restarting any process (Thunderbird for instance) and if possible without disconnecting your mobile, is it possible to send me the log files to support@birdiesync.com ?
On the desktop in C:\Program Files\BirdieSync\log: DesktopProvider.log and ThunderbirdService.log
On the device in \Program Files\BirdieSync: DeviceProvider.log and BirdieWatcher.log
In C:\Documents and Settings\<user name>\Local Settings\Temp\ : WCESMgr.log

Thank you.
Birdy

Birdy
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Joined: Tue Apr 18, 2006 11:43 am
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Post by Birdy » Sat Oct 07, 2006 11:27 am

Regarding the problem of icons, I think it's because of some changes in BirdieSync icon management between the two different versions you installed. Normally, icons should be correct in ActiveSync options window. But your ActiveSync partnership very likely kept the old icon settings. If you delete and recreate your partnership, your icon problem will very likely be solved.

As for the "unresolved items" problem, I will need the log files in order to investigate it.

Thanks.
Birdy

kichelchen
Posts: 3
Joined: Thu Aug 16, 2007 7:43 am

Same problem

Post by kichelchen » Thu Aug 16, 2007 7:53 am

I've exactly the same problem. I've a Smartphone HTC S710 running Windows Mobile 6.0. But the problem occurs only when I create an appointment on the smartphone. Appointments created on the PC will sync without problems.
WCESMgr.log
08/16/2007 09:44:23.475 **** Starting synchronization of all out-of-date items
08/16/2007 09:44:23.475 Scanning desktop SSP for 'BirdieSyncContact'
08/16/2007 09:44:23.475 Done scanning 'BirdieSyncContact' [0 creates, 0 modifys, 0 deletes]
08/16/2007 09:44:23.475 Scanning desktop SSP for 'BirdieSyncAppointment'
08/16/2007 09:44:24.537 Scan: MODIFY 'BirdieSyncAppointment' desktop entry, Oid: 0x200000B9
08/16/2007 09:44:24.537 Done scanning 'BirdieSyncAppointment' [0 creates, 1 modifys, 0 deletes]
08/16/2007 09:44:24.537 Scanning desktop SSP for 'BirdieSyncTask'
08/16/2007 09:44:24.537 Done scanning 'BirdieSyncTask' [0 creates, 0 modifys, 0 deletes]
08/16/2007 09:44:24.537 Scanning desktop SSP for 'File'
08/16/2007 09:44:24.537 Done scanning 'File' [0 creates, 0 modifys, 0 deletes]
08/16/2007 09:44:24.537 Synchronizing 1 items
08/16/2007 09:44:25.628 WARNING: Processing NACK: FromDevice: 1, [SSPId: 0x10002, Oid: 0x200000B9, Hr: 0x80140100, Flags: 0x00000002]
08/16/2007 09:44:25.628 Failed to sync a [BirdieSyncAppointment, 0, 0x200000B9] object because of error 0x80140100
08/16/2007 09:44:25.628 One BirdieSyncAppointment item [Vol: 0, Oid: 0x200000B9] flagged, SyncType: LOCAL_CHG
08/16/2007 09:44:25.628 **** Completed synchronization
BirdieSyncInstall.log
Local 10/08/2007 11:46:27::0689 Unsigned CABS policy = 16
Local 10/08/2007 11:46:27::0720 Unsigned application policy = 1
Local 10/08/2007 11:46:27::0730 WARNING: Unsigned prompt policy is not defined (GetLastError = 0)
Local 10/08/2007 11:46:27::0760 Privileged application policy = 1
All other logs seem to be normal. Is there any difference between my appointments on wm6 and those on the desktop. What can I do ?

Birdy
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Post by Birdy » Thu Aug 16, 2007 11:08 am

Hello,

From what I see in the logs, I think there is a problem writing a particular event on the mobile (transfered from the desktop). Could you send DeviceProvider.log (in \Program Files\BirdieSync on the mobile) to support(at) birdisync.com ?
Thanks.
Birdy

kichelchen
Posts: 3
Joined: Thu Aug 16, 2007 7:43 am

Post by kichelchen » Thu Aug 16, 2007 11:17 am

Done

kichelchen
Posts: 3
Joined: Thu Aug 16, 2007 7:43 am

*solved*

Post by kichelchen » Thu Aug 16, 2007 1:00 pm

I've read the log myself *uuuh* 8) and I deleted the contact, and recreated it. Now there is no error, even when I create it on the smartphone.

Thx 4 support

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