élément non résolu impossible à résoudre

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beneke
Posts: 13
Joined: Mon Mar 10, 2008 11:10 am

élément non résolu impossible à résoudre

Post by beneke » Mon Mar 10, 2008 11:20 am

Bonjour,
j'ai un événement de mon calendrier (mais je ne sais pas lequel) pour lequel j'ai le message "1 élément non résolu" qui apparait.
Lorsque je clique sur "résoudre les éléments", la synchronisation se remet bien en route, mais l'élément n'est toujours pas résolu.
Pouvez-vous m'aider?

Beneke

Birdy
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Posts: 3015
Joined: Tue Apr 18, 2006 11:43 am
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Re: élément non résolu impossible à résoudre

Post by Birdy » Mon Mar 10, 2008 3:32 pm

Bonjour,

Est-il possible de m'envoyer les logs avec "Outils/BirdieSync/Archiver les logs..." (disponible à partir de BirdieSync 1.6.7.0) ?
Merci.

Cordialement,
Birdy

beneke
Posts: 13
Joined: Mon Mar 10, 2008 11:10 am

Re: élément non résolu impossible à résoudre

Post by beneke » Tue Mar 11, 2008 12:48 pm

Bonjour,
j'ai la version 1.6.5.0. Dois-je d'abord faire un upgrade?
Beneke

Birdy
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Re: élément non résolu impossible à résoudre

Post by Birdy » Tue Mar 11, 2008 12:56 pm

Ce n'est pas obligatoire. Vous pouvez également copier les logs manuellement comme indiqué dans ce thread.
Birdy

beneke
Posts: 13
Joined: Mon Mar 10, 2008 11:10 am

Re: élément non résolu impossible à résoudre

Post by beneke » Tue Mar 11, 2008 1:33 pm

les voici,

DesktopProvider.log
Local 11/03/2008 13:55:26::0906 BirdieSync: version 1.6.5.0
Local 11/03/2008 13:55:26::0937 Operating system: id 2, version 5.0, SP 4.0
Local 11/03/2008 13:55:52::0796 Card synchronization: True
Local 11/03/2008 13:55:52::0843 Event synchronization: True
Local 11/03/2008 13:55:52::0875 Task synchronization: True
Local 11/03/2008 13:55:52::0906 Mail synchronization: True
Local 11/03/2008 13:56:16::0968 Beginning of synchronization
Local 11/03/2008 13:58:22::0640 End of synchronization
Local 11/03/2008 13:58:33::0312 Beginning of synchronization
Local 11/03/2008 13:58:35::0046 End of synchronization
Local 11/03/2008 14:00:17::0296 Beginning of synchronization
Local 11/03/2008 14:00:18::0937 End of synchronization
Local 11/03/2008 14:05:18::0234 Beginning of synchronization
Local 11/03/2008 14:05:20::0109 End of synchronization
Local 11/03/2008 14:06:18::0484 Beginning of synchronization
Local 11/03/2008 14:06:20::0171 End of synchronization
Local 11/03/2008 14:28:37::0875 Card synchronization: True
Local 11/03/2008 14:28:37::0906 Event synchronization: True
Local 11/03/2008 14:28:37::0937 Task synchronization: True
Local 11/03/2008 14:28:37::0968 Mail synchronization: True
Local 11/03/2008 14:29:04::0390 Beginning of synchronization
Local 11/03/2008 14:29:27::0265 End of synchronization
Local 11/03/2008 14:29:28::0515 Beginning of synchronization
Local 11/03/2008 14:29:30::0359 End of synchronization

Install.log
Local 30/01/2008 00:16:50::0875 ERROR: Error while opening file for reading: /Preferences.xml (GetLastError = 0)
Local 30/01/2008 00:16:50::0890 ERROR: Impossible to load archive file (GetLastError = 0)
Local 30/01/2008 00:16:50::0906 WARNING: Could not find previous version of preference file for upgrading: /Preferences.xml (GetLastError = 0)

SunbirdService.Log
Local 11/03/2008 14:28:54::0593 BirdieSync: version 1.6.5.0
Local 11/03/2008 14:28:54::0609 Operating system: id 2, version 5.0, SP 4.0
Local 11/03/2008 14:28:54::0640 Sunbird: version 0.7

ThunderbirdService.log
Local 11/03/2008 14:28:42::0421 BirdieSync: version 1.6.5.0
Local 11/03/2008 14:28:42::0437 Operating system: id 2, version 5.0, SP 4.0
Local 11/03/2008 14:28:42::0468 Thunderbird: version 2.0.0.12
Local 11/03/2008 14:28:42::0515 Lightning extension: not installed

Transfer.log
Local 11/03/2008 14:28:05::0765 Connected with device
Local 11/03/2008 14:28:06::0609 Transfer completed

Birdy
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Re: élément non résolu impossible à résoudre

Post by Birdy » Tue Mar 11, 2008 1:45 pm

Désolé, je pense que le problème que vous rencontrez doit être loggé dans DeviceProvider.log situé sur le mobile dans \Program Files\BirdieSync.
Birdy

beneke
Posts: 13
Joined: Mon Mar 10, 2008 11:10 am

Re: élément non résolu impossible à résoudre

Post by beneke » Tue Mar 11, 2008 1:49 pm

Local 11/03/2008 14:47:35::0000 BirdieSync: version 1.6.5.0
Local 11/03/2008 14:47:35::0000 Operating system: PocketPC, version 5.2
Local 11/03/2008 14:47:43::0000 Number of Mails on device = 0
Local 11/03/2008 14:47:44::0000 Number of Tasks on device = 1
Local 11/03/2008 14:47:46::0000 Number of Appointments on device = 141
Local 11/03/2008 14:47:57::0000 Number of Contacts on device = 1006
Local 11/03/2008 14:48:14::0000 Beginning of synchronization
Local 11/03/2008 14:48:23::0000 ERROR: Could not get occurence for creation. Is occurence date > recurrence end date ? : occurence date = 39533.000000 UTC 25/03/2008 23:00:00::0000 Local 26/03/2008 00:00:00::0000 (result = 0x80070057) (GetLastError = 0)
Local 11/03/2008 14:48:23::0000 ERROR: Error in getting appointment occurence from original date (result = 0x80004005) (GetLastError = 0)
Local 11/03/2008 14:48:23::0000 ERROR: Error while setting item recurrence (result = 0x80004005) (GetLastError = 0)
Local 11/03/2008 14:48:23::0000 ERROR: Impossible to set object,
---------------------------------- Appointment ---------------------------------
Category = 'Mon agenda'
Is recurring = True
-------------------------------- Main occurence --------------------------------
Original date = UTC 01/01/1601 00:00:00::0000 Local 01/01/1601 01:00:00::0000
Subject = 'Académie'
Location = ''
Start date = UTC 09/01/2008 16:30:00::0000 Local 09/01/2008 17:30:00::0000
End date = UTC 09/01/2008 19:00:00::0000 Local 09/01/2008 20:00:00::0000
Is all day = False
Sensitivity = Normal
Meeting status = Undefined
Is alarm set = False
Alarm offset = 0
Note = ''
---------------------------------- Recurrence ----------------------------------
Type = Weekly
Day = 0
Week mask = Wednesday
Month = 0
Interval = 1
Is end date = True
End date = UTC 26/02/2008 23:00:00::0000 Local 27/02/2008 00:00:00::0000
Is count used = False
Count = 0
Is day name used = False
Instance = 0
Local start day = 9
---------------------------------- Occurrence ----------------------------------
Original date = UTC 08/01/2008 23:00:00::0000 Local 09/01/2008 00:00:00::0000
Subject = 'Académie'
Location = ''
Start date = UTC 09/01/2008 16:30:00::0000 Local 09/01/2008 17:30:00::0000
End date = UTC 09/01/2008 19:00:00::0000 Local 09/01/2008 20:00:00::0000
Is all day = False
Sensitivity = Normal
Meeting status = Undefined
Is alarm set = False
Alarm offset = 0
Note = ''
---------------------------------- Occurrence ----------------------------------
Original date = UTC 12/02/2008 23:00:00::0000 Local 13/02/2008 00:00:00::0000
Subject = 'Académie'
Location = ''
Start date = UTC 13/02/2008 16:30:00::0000 Local 13/02/2008 17:30:00::0000
End date = UTC 13/02/2008 19:00:00::0000 Local 13/02/2008 20:00:00::0000
Is all day = False
Sensitivity = Normal
Meeting status = Undefined
Is alarm set = False
Alarm offset = 0
Note = 'pas Anne'
------------------------------ Deleted occurences ------------------------------
Date = UTC 05/02/2008 23:00:00::0000 Local 06/02/2008 00:00:00::0000
Date = UTC 25/03/2008 23:00:00::0000 Local 26/03/2008 00:00:00::0000
Date = UTC 01/04/2008 22:00:00::0000 Local 01/04/2008 23:00:00::0000
-------------------------------------------------------------------------------- (GetLastError = 0)
Local 11/03/2008 14:48:25::0000 End of synchronization
Local 11/03/2008 14:48:25::0000 Beginning of synchronization
Local 11/03/2008 14:48:26::0000 ERROR: Could not get occurence for creation. Is occurence date > recurrence end date ? : occurence date = 39533.000000 UTC 25/03/2008 23:00:00::0000 Local 26/03/2008 00:00:00::0000 (result = 0x80070057) (GetLastError = 0)
Local 11/03/2008 14:48:26::0000 ERROR: Error in getting appointment occurence from original date (result = 0x80004005) (GetLastError = 0)
Local 11/03/2008 14:48:26::0000 ERROR: Error while setting item recurrence (result = 0x80004005) (GetLastError = 0)
Local 11/03/2008 14:48:27::0000 ERROR: Impossible to set object,
---------------------------------- Appointment ---------------------------------
Category = 'Mon agenda'
Is recurring = True
-------------------------------- Main occurence --------------------------------
Original date = UTC 01/01/1601 00:00:00::0000 Local 01/01/1601 01:00:00::0000
Subject = 'Académie'
Location = ''
Start date = UTC 09/01/2008 16:30:00::0000 Local 09/01/2008 17:30:00::0000
End date = UTC 09/01/2008 19:00:00::0000 Local 09/01/2008 20:00:00::0000
Is all day = False
Sensitivity = Normal
Meeting status = Undefined
Is alarm set = False
Alarm offset = 0
Note = ''
---------------------------------- Recurrence ----------------------------------
Type = Weekly
Day = 0
Week mask = Wednesday
Month = 0
Interval = 1
Is end date = True
End date = UTC 26/02/2008 23:00:00::0000 Local 27/02/2008 00:00:00::0000
Is count used = False
Count = 0
Is day name used = False
Instance = 0
Local start day = 9
---------------------------------- Occurrence ----------------------------------
Original date = UTC 08/01/2008 23:00:00::0000 Local 09/01/2008 00:00:00::0000
Subject = 'Académie'
Location = ''
Start date = UTC 09/01/2008 16:30:00::0000 Local 09/01/2008 17:30:00::0000
End date = UTC 09/01/2008 19:00:00::0000 Local 09/01/2008 20:00:00::0000
Is all day = False
Sensitivity = Normal
Meeting status = Undefined
Is alarm set = False
Alarm offset = 0
Note = ''
---------------------------------- Occurrence ----------------------------------
Original date = UTC 12/02/2008 23:00:00::0000 Local 13/02/2008 00:00:00::0000
Subject = 'Académie'
Location = ''
Start date = UTC 13/02/2008 16:30:00::0000 Local 13/02/2008 17:30:00::0000
End date = UTC 13/02/2008 19:00:00::0000 Local 13/02/2008 20:00:00::0000
Is all day = False
Sensitivity = Normal
Meeting status = Undefined
Is alarm set = False
Alarm offset = 0
Note = 'pas Anne'
------------------------------ Deleted occurences ------------------------------
Date = UTC 05/02/2008 23:00:00::0000 Local 06/02/2008 00:00:00::0000
Date = UTC 25/03/2008 23:00:00::0000 Local 26/03/2008 00:00:00::0000
Date = UTC 01/04/2008 22:00:00::0000 Local 01/04/2008 23:00:00::0000
-------------------------------------------------------------------------------- (GetLastError = 0)
Local 11/03/2008 14:48:27::0000 End of synchronization

Birdy
Site Admin
Posts: 3015
Joined: Tue Apr 18, 2006 11:43 am
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Re: élément non résolu impossible à résoudre

Post by Birdy » Tue Mar 11, 2008 6:31 pm

The problem is the following one: you have a recurrence which ends on the 27/02/2008. But you have two deleted occurrences whose dates are past this date: 26/03/2008 and 02/04/2008. If Lightning is permissive, Pocket Outlooks is not (which can be understood). That's why the event cannot be synchronized on the mobile device.
So I suggest you to either change the recurrence end date to be past the 02/04/2008 or to delete this event:
Subject = 'Académie'
Start date : 09/01/2008 17:30
End date: 09/01/2008 20:00
Birdy

beneke
Posts: 13
Joined: Mon Mar 10, 2008 11:10 am

Re: élément non résolu impossible à résoudre

Post by beneke » Wed Mar 12, 2008 1:39 pm

Ca a fonctionné.
Merci!

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