Uninstall error: DesktopProvider.dll

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chazz
Posts: 17
Joined: Thu Mar 06, 2008 12:06 am

Uninstall error: DesktopProvider.dll

Post by chazz » Sun Apr 06, 2008 2:08 pm

Whenever I try to uninstall BirdieSync (v1.6.8.1) I get the following error:

===========
Error while unregistering DesktopProvider.dll
Please check that you have administrator rights under the current user account
===========

I am the administrator, I've tried uninstalling with my JASJAM (Windows Mobile 5) both connected and disconnected. I've tried terminating the WMDC process and closing Thunderbird, to no avail. I continue to get BirdieSync messages whenever I try to sync and the program won't uninstall.

What to do?

chazz
Posts: 17
Joined: Thu Mar 06, 2008 12:06 am

Re: Uninstall error: DesktopProvider.dll

Post by chazz » Sun Apr 06, 2008 2:17 pm

P.S. I have tried installing the latest version over mine, and then uninstalling. This did not change the result.

Birdy
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Re: Uninstall error: DesktopProvider.dll

Post by Birdy » Mon Apr 07, 2008 12:22 am

Hello,

Right after the uninstallation error, if you still have access to "Tools/BirdieSync/Archive logs..." in Thunderbird, could you send the log archive to support(at)birdiesync.com ?
Thanks.
Birdy

chazz
Posts: 17
Joined: Thu Mar 06, 2008 12:06 am

Re: Uninstall error: DesktopProvider.dll

Post by chazz » Tue Apr 08, 2008 3:23 pm

I get:

"An unexpected error happened during the log archive building"

Birdy
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Posts: 3015
Joined: Tue Apr 18, 2006 11:43 am
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Re: Uninstall error: DesktopProvider.dll

Post by Birdy » Thu Apr 10, 2008 12:20 am

After the error displayed by the log archiver, could you send to support(at)birdiesync.com the file LogArchiver.log located in:
XP: C:\Documents and Settings\<users name>\Application Data\BirdieSync\Log\
Vista: C:\Users\<user name>\AppData\Roaming\BirdieSync\Log
(Application Data is a hidden folder: in explorer window, you must check the option "Show hidden files and folders")
Thanks.
Birdy

chazz
Posts: 17
Joined: Thu Mar 06, 2008 12:06 am

Re: Uninstall error: DesktopProvider.dll

Post by chazz » Thu Apr 10, 2008 9:52 am

ok sent

chazz
Posts: 17
Joined: Thu Mar 06, 2008 12:06 am

Re: Uninstall error: DesktopProvider.dll

Post by chazz » Sun Apr 13, 2008 10:01 am

any luck?

Birdy
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Re: Uninstall error: DesktopProvider.dll

Post by Birdy » Mon Apr 14, 2008 9:57 am

I sent you a new version of the log archiver to avoid the error you mentioned. Could you launch it after the uninstallation error and send me the logs back ?
Thanks.
Birdy

chazz
Posts: 17
Joined: Thu Mar 06, 2008 12:06 am

Re: Uninstall error: DesktopProvider.dll

Post by chazz » Mon Apr 14, 2008 10:51 am

ok sent

chazz
Posts: 17
Joined: Thu Mar 06, 2008 12:06 am

Re: Uninstall error: DesktopProvider.dll

Post by chazz » Mon Apr 14, 2008 11:10 am

ok, it worked, thanx!

chazz
Posts: 17
Joined: Thu Mar 06, 2008 12:06 am

Re: Uninstall error: DesktopProvider.dll

Post by chazz » Mon Apr 14, 2008 11:13 am

oops, looks like i spoke too soon. the conduits are still showing up in wmdc, although now without icons, just blank white icons

Birdy
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Re: Uninstall error: DesktopProvider.dll

Post by Birdy » Mon Apr 14, 2008 11:20 am

You must delete the WMDC partnership to get rid of these blank icons.
Birdy

chazz
Posts: 17
Joined: Thu Mar 06, 2008 12:06 am

Re: Uninstall error: DesktopProvider.dll

Post by chazz » Mon Apr 14, 2008 1:56 pm

i uninstalled wmdc and then reinstalled, the icons are still there.

and apparently interfering with chapura as well...

:(

Birdy
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Re: Uninstall error: DesktopProvider.dll

Post by Birdy » Mon Apr 14, 2008 2:02 pm

Did you delete the WMDC partnership ? (Windows Movile Device window/Mobile Device Settings/End a partnership)
Could you confirm that you use Windows Vista 32 bits ?
Thanks.
Birdy

chazz
Posts: 17
Joined: Thu Mar 06, 2008 12:06 am

Re: Uninstall error: DesktopProvider.dll

Post by chazz » Mon Apr 14, 2008 8:43 pm

yes i ended the partnership and created a new one, still the conduits appear

i am using 64-bit vista, not 32-bit, if that makes a difference...

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