Email sync problems

If BirdieSync 1.x constantly replaces your girlfriend's phone number with your mother's one, this forum is for you...
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taz
Posts: 5
Joined: Thu Aug 21, 2008 7:39 pm

Email sync problems

Post by taz » Thu Aug 21, 2008 7:44 pm

I have the trial version and it works great as long as I don't try to sync email. If I turn on email sync then it asks me to combine or replace. I always select replace, it then takes a long time (for like 35 emails, because I set it to 3 days) finally it will get to the end and then it disconnects the pda. I can unplug, then reconnect and it will do the same thing. (emails are getting onto the pda)
as soon as I turn off email sync it stays connected and monitors for changes.

any help would be much appreciated

Birdy
Site Admin
Posts: 3022
Joined: Tue Apr 18, 2006 11:43 am
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Re: Email sync problems

Post by Birdy » Thu Aug 21, 2008 9:19 pm

Hello,

Which maximum size did you set for the body and attachment size in BirdieSync options ?
If these values are too high, they can lead to a disconnection of the mobile device.
Birdy

taz
Posts: 5
Joined: Thu Aug 21, 2008 7:39 pm

Re: Email sync problems

Post by taz » Fri Aug 22, 2008 2:41 am

have tried 100 200 500 and 1000. I am at 250 and on my home computer. it is not disconnecting, but it keeps syncing the messages. it says snyc 1 of 82 counts all the way to 82 and then goes back to unresolved and there are 23 messages on the pda. appt and task works fine.

Birdy
Site Admin
Posts: 3022
Joined: Tue Apr 18, 2006 11:43 am
Contact:

Re: Email sync problems

Post by Birdy » Fri Aug 22, 2008 10:31 pm

If you still get unresolved items (and no disconnection), could you please send the logs to support(at)birdiesync.com with "Tools/BirdieSync/Archive logs..." ?
Thanks.
Birdy

taz
Posts: 5
Joined: Thu Aug 21, 2008 7:39 pm

Re: Email sync problems

Post by taz » Mon Aug 25, 2008 1:16 pm

Ok, I sent them.

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