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Email sync problems

Posted: Thu Aug 21, 2008 7:44 pm
by taz
I have the trial version and it works great as long as I don't try to sync email. If I turn on email sync then it asks me to combine or replace. I always select replace, it then takes a long time (for like 35 emails, because I set it to 3 days) finally it will get to the end and then it disconnects the pda. I can unplug, then reconnect and it will do the same thing. (emails are getting onto the pda)
as soon as I turn off email sync it stays connected and monitors for changes.

any help would be much appreciated

Re: Email sync problems

Posted: Thu Aug 21, 2008 9:19 pm
by Birdy
Hello,

Which maximum size did you set for the body and attachment size in BirdieSync options ?
If these values are too high, they can lead to a disconnection of the mobile device.

Re: Email sync problems

Posted: Fri Aug 22, 2008 2:41 am
by taz
have tried 100 200 500 and 1000. I am at 250 and on my home computer. it is not disconnecting, but it keeps syncing the messages. it says snyc 1 of 82 counts all the way to 82 and then goes back to unresolved and there are 23 messages on the pda. appt and task works fine.

Re: Email sync problems

Posted: Fri Aug 22, 2008 10:31 pm
by Birdy
If you still get unresolved items (and no disconnection), could you please send the logs to support(at)birdiesync.com with "Tools/BirdieSync/Archive logs..." ?
Thanks.

Re: Email sync problems

Posted: Mon Aug 25, 2008 1:16 pm
by taz
Ok, I sent them.