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Settings lost after upgrade
Posted: Fri Sep 26, 2008 7:57 pm
I am running Thunderbird Portable 220.127.116.11 and just upgraded lightning to 0.9. Lightning upgraded fine. I upgraded birdiesync to 18.104.22.168 and all of my settings are gone. What is worse is I cannot set any of the settings. Many of the dialog boxes are really tiny and unreadable. Also, I cannot click "OK" to save any settings that I have set. Birdiesync worked yesterday when I synced my phone, but after the upgrade it is broken.
Re: Settings lost after upgrade
Posted: Sat Sep 27, 2008 8:58 am
As mentioned in the release description, settings are lost after upgrade and must be set again due to important changes in this version. But it seems that in your case there might be a problem with Thunderbird extension manager cache (this can happen if BirdieSync was not uninstalled before installing the new version). This can occur especially if you have a portable Thunderbird: in this case it is always necessary to uninstall BirdieSync before upgrading and launching Thunderbird to fully remove BirdieSync extension.
Before any operation, do backup your portable Thunderbird profile on your mobile:
In the profile of portable Thunderbird:
After having backuped the following files, delete them:
Check if you can now access to BirdieSync options.
If you still have a problem, could you send the logs again to support(at)birdiesync.com ?
Could you also open your error console in Thunderbird, enlarge it at maximum, take a snapshot of it and send it. (Menu Tools/Error console, and "Alt-Print screen" to copy the window after having selected it. You must then paste it in your mail, or in a Word, Paint or GIMP document for instance).