BirdieSync 2.0.0.0 beta - bug reports

If BirdieSync 2.x constantly replaces your girlfriend's photo with your mother's one, this forum is for you...
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Birdy
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BirdieSync 2.0.0.0 beta - bug reports

Post by Birdy » Wed Dec 02, 2009 8:49 am

BirdieSync 2.0.0.0 beta has been released. You'll find all the information here.
If you have any installation or running problems, please report them in this thread.
Thanks.
Birdy

Speckbear
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Joined: Wed Dec 02, 2009 11:32 am

Re: BirdieSync 2.0.0.0 beta - bug reports

Post by Speckbear » Wed Dec 02, 2009 2:23 pm

Hi,

i tried to install the beta version, but got a message "An error occured while connecting to your mobile" during the detection of the device :(

My mobile is a HTC HD2 Leo


Thanks for help
Klaus

Birdy
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Re: BirdieSync 2.0.0.0 beta - bug reports

Post by Birdy » Wed Dec 02, 2009 2:44 pm

Hello Klaus,

I asked you through the support help desk to send me a log to investigate on this problem.
Birdy

Dieter
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Re: BirdieSync 2.0.0.0 beta - bug reports

Post by Dieter » Wed Dec 02, 2009 2:48 pm

I also can't connect/synchronize to my T-Mobile MDA Compact V with Windows Mobile 6.5. All categories are grayed out. I get an message" Cannot connect to mobile device or Birdiesync is not installed". I tried 2 times to install Birdiesync on my MDA. It seems as all okay.
But no synchronisation. I can't start Birdiesync on my MDA.

Dieter

Birdy
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Re: BirdieSync 2.0.0.0 beta - bug reports

Post by Birdy » Wed Dec 02, 2009 3:01 pm

Hello Dieter,

When you say "all the categories are grayed out", you mean in the new BirdieSync window accessible when you double click on BirdieSync green icon in the system tray ? (not in the previous ActiveSync/Windows Mobile Device Center window)
Does the status of your mobile device is displayed as "Connected" in BirdieSync window ?
Was BirdieSync 1.x installed before on your mobile device ? If yes, did you uninstall it before installing BirdieSync 2.0 ?

After having closed Thunderbird/Sunbird, disconnected, reconnected your mobile device and waited for the end of the synchronization (which never starts in your case), could you send your logs with the Thunderbird/Sunbird menu "Tools/BirdieSync/Archive logs..." to support(at)birdiesync.com ?
Thanks.
Birdy

Aesculapius
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Joined: Tue Jul 08, 2008 8:34 pm

Re: BirdieSync 2.0.0.0 beta - bug reports

Post by Aesculapius » Wed Dec 02, 2009 5:20 pm

Birdie,

Am I reading correctly that this version is TB 3 Only? So no support for TB2?
Also, when will there be a version for Postbox? Because now there is no way to upgrade functionality unless I switch to TB3 (which I don't want to, having postbox covers all my needs).

Dieter
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Joined: Sun Apr 06, 2008 8:51 pm

Re: BirdieSync 2.0.0.0 beta - bug reports

Post by Dieter » Wed Dec 02, 2009 5:54 pm

Hi Birdy,
When you say "all the categories are grayed out", you mean in the new BirdieSync window accessible when you double click on BirdieSync green icon in the system tray ? (not in the previous ActiveSync/Windows Mobile Device Center window)
Does the status of your mobile device is displayed as "Connected" in BirdieSync window ?
Was BirdieSync 1.x installed before on your mobile device ? If yes, did you uninstall it before installing BirdieSync 2.0 ?
First I did an uninstall on the mobile device and my PC. Then I made an install of the new version. It said, it's all okay (both: the mobile device and the PC).
In "ActiveSync" I can't enable the categories (all grayed out). In BirdieSync also all is grayed out and the status is displayed as "disconnected".
On my mobile device I think Birdiesync doesn't start. Manually starting fails.
Tomorrow I will make an new try and then I can send the log-file.
Thanks

Dieter

jook
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Re: BirdieSync 2.0.0.0 beta - bug reports

Post by jook » Wed Dec 02, 2009 7:49 pm

Hi, I have the same problem. I am running Windows 7 Ultimate 64 bit. I uninstalled version 2 of Birdiesync from the PDA. And installed the new beta. After installing to my 02 Orbit (Windows Mobile 6.0) I got an error=0 type error. I tried again a few times, before telling it not to install on the PDA again, when the install carried on.

The birdiesync window does not see my PDA as connected. Here is the contents of the log file:

Local 2009-12-02 18:55:19::869 BirdieSync: version 2.0.0.0beta
Local 2009-12-02 18:55:19::063 Operating system: PocketPC, version 5.2
Local 2009-12-02 18:55:19::113 Test version: Dec 1 2009 16:50:13
Local 2009-12-02 18:55:43::857 ERROR: Error on seek for a record (may have been deleted) oid = 939524296, handle = 0xcdf7559e (GetLastError = 87)
Local 2009-12-02 18:55:43::483 WARNING: Message could not be found. It was very likely deleted, id = 0x380000c8 (GetLastError = 25)
Local 2009-12-02 18:55:43::708 ERROR: Could not get message store id from message id (GetLastError = 25)
Local 2009-12-02 18:55:44::903 ERROR: Error while getting object for computing (GetLastError = 25)
Local 2009-12-02 18:55:44::485 ERROR: Error while getting object for computing when creating record checksum (GetLastError = 25)
Local 2009-12-02 18:55:45::299 ERROR: Mail account not found with id: 0x33000022 (GetLastError = 0)
Local 2009-12-02 18:55:45::432 ERROR: Could not get message store from message store id (GetLastError = 0)
Local 2009-12-02 18:55:45::627 ERROR: Error while getting object for computing (GetLastError = 0)
Local 2009-12-02 18:55:46::344 ERROR: Error while getting object for computing when creating record checksum (GetLastError = 0)
Local 2009-12-02 18:55:47::947 ERROR: Mail account not found with id: 0x33000022 (GetLastError = 0)
Local 2009-12-02 18:55:47::039 ERROR: Could not get message store from message store id (GetLastError = 0)
Local 2009-12-02 18:55:47::256 ERROR: Error while getting object for computing (GetLastError = 0)
Local 2009-12-02 18:55:47::640 ERROR: Error while getting object for computing when creating record checksum (GetLastError = 0)
Local 2009-12-02 18:55:57::916 Mobile device was connected to an external network
Local 2009-12-02 18:55:57::012 Waiting for connection to the desktop
Local 2009-12-02 19:01:39::168 Connection notification received
Local 2009-12-02 19:01:41::758 Mobile device was disconnected from desktop
Local 2009-12-02 19:01:41::248 Mobile device was disconnected from desktop
Local 2009-12-02 19:01:42::010 Mobile device was disconnected from desktop
Local 2009-12-02 19:01:42::200 Mobile device was disconnected from desktop
Local 2009-12-02 19:02:14::452 Mobile device was connected to an external network
Local 2009-12-02 19:02:14::608 Waiting for connection to the desktop
Local 2009-12-02 19:02:14::865 RS232 notification received
Local 2009-12-02 19:02:44::819 Mobile device was connected to an external network
Local 2009-12-02 19:02:44::018 Waiting for connection to the desktop
Local 2009-12-02 19:02:44::065 Connection notification received
Local 2009-12-02 19:03:14::933 Mobile device was connected to an external network
Local 2009-12-02 19:03:14::997 Waiting for connection to the desktop

Birdy
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Re: BirdieSync 2.0.0.0 beta - bug reports

Post by Birdy » Wed Dec 02, 2009 8:52 pm

Hello jook,

You mentioned "I got an error=0 type error". Is it the exact error message you got ? Is it a window which appeared on the mobile device ? On the desktop ?

Is it a USB or a Bluetooth connection ? Could you tell me what option is set in "Settings/Connections/USB to PC" on your mobile device ? Is the checkbox "Activate advanced network" checked ? If yes, could you try to unselect it and reconnect your mobile device ?
Thanks.
Birdy

jook
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Re: BirdieSync 2.0.0.0 beta - bug reports

Post by jook » Wed Dec 02, 2009 9:32 pm

Hello, yes the advanced network setting was checked. I have now unchecked it and the phone is now seen by the sync utility. What is this setting for, and will I have problems with other software by having it unchecked?

The exact error was "Error while installing BirdieSnyc mobile device part (error = 0). I still get that error even when I try to run the install with the advanced network setting unchecked. It happens after the message about checking their are messages on the PDA before proceding (can't remember the exact wording). That message dissapears on its own and is then replaced with that error message.

It is now currently doing a sync and it seems to be going OK.

Birdy
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Re: BirdieSync 2.0.0.0 beta - bug reports

Post by Birdy » Wed Dec 02, 2009 9:43 pm

I don't think that you'll have problem leaving it unchecked. Actually it changes the way your mobile device connects to the desktop. The "Advanced" mode is a RNDIS connection and was introduced with Windows Mobile 5.0. But since Microsoft had problems with this mode they added the possibility to disable it in Windows Mobile 6.0... If you leave it unchecked you use the usual serial connection.
Could you tell me which firewall you use ?

Regarding the installation problem, I don't think it is related to the connection mode. Maybe an error is logged in the desktop Install.log file.
Birdy

jook
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Re: BirdieSync 2.0.0.0 beta - bug reports

Post by jook » Wed Dec 02, 2009 10:05 pm

I am using Norton Internet Security 2010.

This is the contents of the install.log

Local 2009-12-02 21:26:05::817 Installation started
Local 2009-12-02 21:26:05::901 ERROR: Impossible to read all file (GetLastError = 87)
Local 2009-12-02 21:26:05::981 ERROR: Impossible to load archive file (GetLastError = 87)
Local 2009-12-02 21:26:05::061 WARNING: Could not find previous version of preference file for upgrading: \Program Files/BirdieSync/Preferences.xml (GetLastError = 87)
Local 2009-12-02 21:26:06::493 Preference file updated
Local 2009-12-02 21:26:13::499 Finalizing installation
Local 2009-12-02 21:26:15::741 Installation successful

Birdy
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Re: BirdieSync 2.0.0.0 beta - bug reports

Post by Birdy » Wed Dec 02, 2009 10:28 pm

After analysis, it seems that an installation error is improperly detected although BirdieSync was properly installed on the mobile device. It will be necessary to fix it. Note that this error is not systematic but prevent the installation from being fully achieved.
Birdy

jook
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Re: BirdieSync 2.0.0.0 beta - bug reports

Post by jook » Thu Dec 03, 2009 7:04 am

Just to confirm the syncing has worked fine for me.

It may just be a co-incidence, but my computer did not turn off the display or enter sleep mode last night. The monitors and PC were both on this morning - this is something that has not happened before - my computer is setup to turn off the displays after 20 minutes of no activity and the PC after 3 hours. Is it possible that the birdiesync schronization tool is keeping the PC awake?

I will reboot the PC now and see how it behaves today.

Dieter
Posts: 9
Joined: Sun Apr 06, 2008 8:51 pm

Re: BirdieSync 2.0.0.0 beta - bug reports

Post by Dieter » Thu Dec 03, 2009 7:17 am

Sorry, it's not possible to create a log-file. I started the LogArchiver as you wrote. No file created.

It was the 3rd time, I made a clean install. It seems, all worked fine, but nothing happened. BirdieSync says: "No mobile device connected". Same as above.

Dieter

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