BirdieSync 2.0.0.0 beta - bug reports

If BirdieSync 2.x constantly replaces your girlfriend's photo with your mother's one, this forum is for you...
Birdy
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Re: BirdieSync 2.0.0.0 beta - bug reports

Post by Birdy » Thu Dec 03, 2009 7:25 am

@Dieter:

There is a problem with the log archiver if a log archive didn't previously exist before creating a new one, the log archive exists without generating a new one. To workaround the problem, create a dummy file called BirdieSyncLog.zip in the folder where the log archive is saved. Then launch the log archiver again. An updated beta version will be delivered soon to fix this problem.

Do you have a firewall ? Which one ? What if you disable it and then reconnect your mobile device ? Check also that the process "BirdieSync.exe" is running on your PDA.
Thanks.
Birdy

Birdy
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Re: BirdieSync 2.0.0.0 beta - bug reports

Post by Birdy » Thu Dec 03, 2009 10:14 am

A version "b" of the beta has just been released. It fixes the installer problem (incorrect report of an error when installing the mobile device part) and allows to generate log archives.
Birdy

Dieter
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Joined: Sun Apr 06, 2008 8:51 pm

Re: BirdieSync 2.0.0.0 beta - bug reports

Post by Dieter » Thu Dec 03, 2009 10:37 am

Okay, I'm not at home. I will try it again this afternoon.

Dieter

Dieter
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Re: BirdieSync 2.0.0.0 beta - bug reports

Post by Dieter » Thu Dec 03, 2009 12:38 pm

:D it works now!
After installing your new Beta c and disabling my firewall all worked well.
My firewall "Agnitum Outpost Version 6.71.2983.450.0714" is now configured well.
Thanks Birdy

Dieter

tgaastra
Posts: 4
Joined: Wed Dec 02, 2009 7:15 am

Re: BirdieSync 2.0.0.0 beta - bug reports

Post by tgaastra » Thu Dec 03, 2009 3:25 pm

In response to the request for what I saw as my problem....

On an HTC Touch Pro on Sprint:

In syncing over contacts, the new version of BirdieSync saw 5 unspecified "errors" with the contacts. The only option it gave was to "delete" the error, and doing so, of course, deleted the contact from both the address book on Thunderbird and on the device (I'd recommend against this ever being an option, I think)... I allowed it to do this to two of the contacts before giving up on that...

I used Microsoft MyPhone (very handy BTW) to restore all my contacts on my phone to an earlier state. One thing that this forces me to do is respecify all my "Favorites" that appear on the HTC Touch Pro's quick contact screen, which I realized were the 5 it was having problems with. Again, I attempted to resync with the new BirdieSync, and it had the same unspecified error with those 5 contacts, so I removed them from the phone's Favorites, and tried to resync again. This time, just the two accounts that I'd actually allowed BirdieSync to delete errored out again as unspecified "errors" but it did so in the process of attempting to "Create" them in the Thunderbird address book.

That was all I had time for last night.

avdaga
Posts: 1
Joined: Fri Dec 04, 2009 1:06 pm

BirdieSync Phone Disconnected

Post by avdaga » Fri Dec 04, 2009 1:20 pm

Copy/paste from sent mail:
After enabling birdiesync on public and private networks it can connect with my phone.

greetings

On 4-12-2009 14:13, Avdo wrote:
> Hi there,
>
> I am using thunderbird 3 RC2 with lightning and just installed birdiesync 2.0 beta....
> First i had to install windows mobile device center... Paired the phone (had not used it since TB3 beta 3 because i could not sync anyway)
> Everything went as expected, it installed on the phone,... Birdiesync thinks the phone is disconnected, even if mobile device center sees it as connected...
> I am using a HTC Touch PRO with windows 7 pro x64.
> Any ideas? Looking forward to see these great pieces of software work together! :)
>
> greetings,
public and private networks in the firewall that is

Birdy
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Re: BirdieSync 2.0.0.0 beta - bug reports

Post by Birdy » Fri Dec 04, 2009 2:40 pm

@tgaastra:

You mentioned in the other thread "It managed to hash up and delete about half my contacts on its first pass, backups were necessary." I primary thought that you had lost half of all your contacts in the first synchronization. But from I understood in your previous description, it seems that you rather had problems with 5 unresolved items and you deleted 2 choosing the "Delete item" option in the "Unresolved items" view. Am I correct or did I miss something ?

Regarding the "Delete item" option in the "Unresolved item", a confirmation window will be added in next version to warn the user about the deletion. I still think that the option to delete the unresolved items is useful since the case happened in the past where the items that could not be synchronized could never be found in the GUI... So that could be an easy and quick way to get rid of this items. But a confirmation window even if it slows the process down would be a good way to avoid mistakes. In the future, some common cases should be fixable so you'll not have only the option to delete the problematic items.

I tried to reproduce your problem regarding the favorite contacts but didn't succeed to get unresolved items. If you had photos attached to these contacts that may explain the unresolved items (a problem was fixed in version d). Do you still have problems with these contacts with version d ? If yes, could you send your logs with "Tools/BirdieSync/Archive logs..." in Thunderbird menu to support(at)birdiesync.com ?
Thanks.
Birdy

billywill
Posts: 21
Joined: Fri Aug 28, 2009 1:14 pm

Re: BirdieSync 2.0.0.0 beta - bug reports

Post by billywill » Sat Dec 05, 2009 4:51 am

Hi Birdy

First of all, congratulations on the launch of the Beta for 2. Fantastic!

Am having trouble.
Options in BirdieSync are inactive. The window opens but none of the dialogs open. Specifically the list dialog for timezone selection of the current profile will not work. The radio button for lightning sunbird is default at sunbird, I am using lightning.
Other tabs/area in options also do not work, i.e. I cannot select user profile to synchronise.
This is preventing synchronisation, and the BirdieSync connection console says Thunderbird profile is not selected.
The help button in this dialog does not work.
I cannot select the Thunderbird directory.
If I go to TB Tools BirdieSync ArchiveLogs there is no response
I previously had TB2 on this machine and now is TB3RC
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.1.5) Gecko/20091130 Lightning/1.0b1pre Thunderbird/3.0
I had three calenders in TB2, "home" , a google calender, and Thunderbirthday. I have had to unsubscribe to the last two at this point.


Also I had the fault with "Advanced Network Functionality" being turned on for the mobile device, I turned it off and had to go to ActiveSync to manually find the mobile device. OK now.

Any thoughts?

thanks in advance

Billy Will

billywill
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Re: BirdieSync 2.0.0.0 beta - bug reports

Post by billywill » Sat Dec 05, 2009 5:18 am

I note the original install of BS went to the D: partition on this machine, so I reinstalled BirdieSync on C:, but still no joy.

I found the following log files, hope they help

Install.log
Local 2009-12-05 16:10:33::453 ERROR: Could not find profile file for classical application: D:\Documents and Settings\williabi\Application Data/Mozilla/Sunbird//profiles.ini (GetLastError = 3)
Local 2009-12-05 16:10:33::453 WARNING: No Sunbird profiles found for cleaning (GetLastError = 0)

and BirdieSync.log
Local 2009-12-05 16:10:35::250 BirdieSync: version 2.0.0.0beta-e
Local 2009-12-05 16:10:35::265 Operating system: id 2, version 5.1, SP 3.0
Local 2009-12-05 16:10:35::265 Test version: Dec 4 2009 16:31:44
Local 2009-12-05 16:10:35::531 Accepting connection...
Local 2009-12-05 16:10:35::562 Mobile device has been cradled
Local 2009-12-05 16:10:58::125 Synchronization started
Local 2009-12-05 16:10:58::171 ERROR: Preference profile path is empty (GetLastError = 0)
Local 2009-12-05 16:10:58::171 ERROR: Couldn't connect to application Thunderbird (result = 0x0) (GetLastError = 0)
Local 2009-12-05 16:10:58::171 ERROR: Could not connect to Thunderbird (GetLastError = 0)
Local 2009-12-05 16:10:58::171 ERROR: Could not connect to application to prepare synchronization (result = 0x0) (GetLastError = 0)
Local 2009-12-05 16:10:58::187 ERROR: Preference profile path is empty (GetLastError = 0)
Local 2009-12-05 16:10:58::187 ERROR: Couldn't connect to application Thunderbird (result = 0x0) (GetLastError = 0)
Local 2009-12-05 16:10:58::187 ERROR: Could not connect to Thunderbird (GetLastError = 0)
Local 2009-12-05 16:10:58::187 ERROR: Could not connect to application to prepare synchronization (result = 0x0) (GetLastError = 0)
Local 2009-12-05 16:10:58::203 ERROR: Preference profile path is empty (GetLastError = 0)
Local 2009-12-05 16:10:58::203 ERROR: Couldn't connect to application Thunderbird (result = 0x0) (GetLastError = 0)
Local 2009-12-05 16:10:58::203 ERROR: Could not connect to Thunderbird (GetLastError = 0)
Local 2009-12-05 16:10:58::203 ERROR: Could not connect to application to prepare synchronization (result = 0x0) (GetLastError = 0)
Local 2009-12-05 16:10:58::203 ERROR: Preference profile path is empty (GetLastError = 0)
Local 2009-12-05 16:10:58::203 ERROR: Couldn't connect to application Thunderbird (result = 0x0) (GetLastError = 0)
Local 2009-12-05 16:10:58::203 ERROR: Could not connect to Thunderbird (GetLastError = 0)
Local 2009-12-05 16:10:58::203 ERROR: Could not connect to application to prepare synchronization (result = 0x0) (GetLastError = 0)
Local 2009-12-05 16:11:00::421 Exiting application

billywill
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Re: BirdieSync 2.0.0.0 beta - bug reports

Post by billywill » Sat Dec 05, 2009 5:22 am

And this log out of the Error Console in TB, expanded


var birdieSync = window.birdieSync || {} ;

birdieSync.main = function()
{
// externalService is used with 'this' to keep it static and avoid to be released
this.externalService = Components.classes["@mozilla.org/ExternalService;1"].createInstance(Components.interfaces.IExternalService) ;
var result = this.externalService.initialize() ;
if(result == true)
{
if((this.externalService.getThunderbirdProfilePath() == "" && this.externalService.getSunbirdProfilePath() == "")
||
(this.externalService.getThunderbirdProfilePath() == null && this.externalService.getSunbirdProfilePath() == null))
{
// If "modal" in 3rd paramteter: Thunderbird doesn't properly load
window.openDialog("chrome://birdiesync/content/Wizard.xul", "", "") ;
}

birdieSync.tool.log('Initialization completed !') ;
}
else
{
birdieSync.tool.log('Initialization failed !') ;
}
}() ;

Birdy
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Re: BirdieSync 2.0.0.0 beta - bug reports

Post by Birdy » Sat Dec 05, 2009 7:13 am

Hello Billy Will,

When you have a strange behavior in BirdieSync options (menus and lists are not filled for instance), it generally means that BirdieSync could not properly initialize in Thundebird/Sunbird. Could you open BirdieSync options in Thunderbird then send the logs with "Tools/BirdieSync/Archive logs..." to support(at)birdiesync.com.
Thanks.
Birdy

billywill
Posts: 21
Joined: Fri Aug 28, 2009 1:14 pm

Re: BirdieSync 2.0.0.0 beta - bug reports

Post by billywill » Sat Dec 05, 2009 10:03 am

Hi Birdy

for the record (and everyone else's benefit)

BS 2.0 is running great on my home machine !! :D :D :D :D :D :D
just not on my work laptop :(

Birdy
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Re: BirdieSync 2.0.0.0 beta - bug reports

Post by Birdy » Sat Dec 05, 2009 6:10 pm

Thanks for the info. It's good to know it works ! :) If other users have successful experiences, feel free to report it. :wink:
Regarding the problem on the laptop, I sent you a mail to investigate on this problem.
Birdy

lunatic fringe
Posts: 1
Joined: Wed Dec 09, 2009 10:16 pm

Birdie 2.0.0.0beta-e does not detect my PocketPC device

Post by lunatic fringe » Wed Dec 09, 2009 10:28 pm

Hi
my PC: Vista Enterprise 32 bit
my PDA: Dell Axim x3i, PocketPC 2003

the installation is finishing without errors. After that birdiesync does not detect my mobile device.
BirdieSync.log on the pc

Code: Select all

Local 2009-12-09 23:12:45::156 Unsigned CABS policy = 16
Local 2009-12-09 23:12:45::161 WARNING: Unsigned application policy is not defined (GetLastError = 0)
Local 2009-12-09 23:12:45::165 Unsigned prompt policy = 1
Local 2009-12-09 23:12:45::170 WARNING: Privileged application policy is not defined (GetLastError = 0)
Local 2009-12-09 23:12:45::175 OS major version = 4
Local 2009-12-09 23:12:45::180 OS minor version = 20
Local 2009-12-09 23:12:45::186 ERROR: Error while opening AKU key (GetLastError = 0)
Install.log on the PDA

Code: Select all

Local 2009-12-09 23:02:18::466 Installation started
Local 2009-12-09 23:02:18::483 ERROR: Impossible to read all file (GetLastError = 0)
Local 2009-12-09 23:02:18::489 ERROR: Impossible to load archive file (GetLastError = 0)
Local 2009-12-09 23:02:18::522 WARNING: Could not find previous version of preference file for upgrading: \Programme/BirdieSync/Preferences.xml (GetLastError = 0)
Local 2009-12-09 23:02:18::584 Preference file updated
Local 2009-12-09 23:02:21::182 Finalizing installation
Local 2009-12-09 23:02:21::387 Installation successful
Birdiesync.log on the PDA

Code: Select all

Local 2009-12-09 23:02:21::343 BirdieSync: version 2.0.0.0beta-e
Local 2009-12-09 23:02:21::349 Operating system: PocketPC, version 4.20
Local 2009-12-09 23:02:21::352 Test version: Dec  4 2009 16:31:36
Local 2009-12-09 23:02:21::916 ERROR: Error while checking if file exists: \Programme\BirdieSync/Preferences.xml (GetLastError = 87)
Local 2009-12-09 23:02:21::923 WARNING: Preference file not found. Is it a new installation ? (GetLastError = 87)
Local 2009-12-09 23:02:22::127 ERROR: Cannot mount watcher database volume (GetLastError = 2)
Local 2009-12-09 23:02:22::135 ERROR: Impossible to open watcher database (GetLastError = 2)
Local 2009-12-09 23:02:22::146 ERROR: Cannot clean watcher database (GetLastError = 120)
Local 2009-12-09 23:02:22::154 ERROR: Cannot initialize watcher before subscribing (GetLastError = 120)
Local 2009-12-09 23:02:22::162 ERROR: Could not not subscribe to watcher notifications (GetLastError = 120)
Local 2009-12-09 23:02:22::171 ERROR: Cannot initialize watcher (GetLastError = 120)
Local 2009-12-09 23:02:22::179 ERROR: Impossible to initialize synchronizer (result = 0x0) (GetLastError = 120)
Anyway the preference file is present.
What can i do ?
Regards
lunatic

tgaastra
Posts: 4
Joined: Wed Dec 02, 2009 7:15 am

Re: BirdieSync 2.0.0.0 beta - bug reports

Post by tgaastra » Thu Dec 10, 2009 1:05 am

Birdy wrote:@tgaastra:

You mentioned in the other thread "It managed to hash up and delete about half my contacts on its first pass, backups were necessary." I primary thought that you had lost half of all your contacts in the first synchronization. But from I understood in your previous description, it seems that you rather had problems with 5 unresolved items and you deleted 2 choosing the "Delete item" option in the "Unresolved items" view. Am I correct or did I miss something ?

Regarding the "Delete item" option in the "Unresolved item", a confirmation window will be added in next version to warn the user about the deletion. I still think that the option to delete the unresolved items is useful since the case happened in the past where the items that could not be synchronized could never be found in the GUI... So that could be an easy and quick way to get rid of this items. But a confirmation window even if it slows the process down would be a good way to avoid mistakes. In the future, some common cases should be fixable so you'll not have only the option to delete the problematic items.

I tried to reproduce your problem regarding the favorite contacts but didn't succeed to get unresolved items. If you had photos attached to these contacts that may explain the unresolved items (a problem was fixed in version d). Do you still have problems with these contacts with version d ? If yes, could you send your logs with "Tools/BirdieSync/Archive logs..." in Thunderbird menu to support(at)birdiesync.com ?
Thanks.
Sorry, got rather busy with work in the early part of this week so I didn't have time to experiment, but I put beta f on today and tried a sync and it seems to have worked just fine. Contacts synced over fine this time, including the pictures which I believe didn't before. As for a confirmation dialogue, I think that would be a good idea. I still don't see how it should ever try to delete both contacts on the phone and address book if it can see both and thinks they're the same item... For real world use I'm not sure how that would ever be something you want to do... I think I'd rather have entries on my phone that never could sync rather than something that just got rid of them to "make it work right"... Maybe you could just add a function for "ignore this entry from now on"?

Of course, I backed up with MyPhone before trying today. It also updated to a new version. Do you ever see BirdieSync able to connect to MyPhone's online calendar to do "over-the-air" synchronization with Thunderbird? Or is that another program's niche?

Also, Thunderbird went 3.0 official today, though Lightning is still beta... Seems like a busy day in the desktop software world.

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