TB crashes when creating new accounts

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mati
Posts: 1
Joined: Sun Feb 28, 2010 7:33 am

TB crashes when creating new accounts

Post by mati » Sun Feb 28, 2010 7:49 am

Hello everybody,

My TB version is 3.0.1, BirdieSync 2.0.0.1, Lightning 1.0b1 under Win7 Pro 64bit
I have the problem that TB crashes when creating new email accounts. When I enter the error code in the error console, first comes the following message:
-------------------------------------------------- --------------------
Error: invalid label
Source File: javascript:% 20Add-ons:% 20 (A69F5EC7-88F0-4902-A15C-E569DFA33C3A): 2.0.0.1, (e2fda1a4-762b-4020-b5ad-a41df1933103): 1.0b1, (972ce4c6-7e08-4474-a285 -3208198ce6fd): 3.0.1
Line: 1, column: 5
Source:
Add-ons: (A69F5EC7-88F0-4902-A15C-E569DFA33C3A): 2.0.0.1, (e2fda1a4-762b-4020-b5ad-a41df1933103): 1.0b1, (972ce4c6-7e08-4474-a285-3208198ce6fd): 3.0.1
-------------------------------------------------- ------------------
followed by this 2nd Message:
-------------------------------------------------- ----------------------
Error: uncaught exception: [Exception ... "Component returned failure code: 0x80070057 (NS_ERROR_ILLEGAL_VALUE) [nsIWebNavigation.loadURI]" nsresult: "0x80070057 (NS_ERROR_ILLEGAL_VALUE)" location: "JS frame:: chrome: / / global / content / viewSource.js:: viewsource:: line 221" data: no]
-------------------------------------------------- -------------------------

since in the first notification a 2.0.0.1 released, and BirdieSync is the only expansion with this version, I deactivate BS, and already I was able to create new accounts.
One day after this I upgrade TB to 3.0.2, but everything is the same as before.

Anyone here knows a solution how to create new accounts with activated BirdieSync?

Greetings
Mati

Birdy
Site Admin
Posts: 3015
Joined: Tue Apr 18, 2006 11:43 am
Contact:

Re: TB crashes when creating new accounts

Post by Birdy » Mon Mar 01, 2010 11:04 am

Hello Mati,

The first error you got is a Lightning error. The second one I don't know (it maybe related to Thunderbird).
I tried to reproduce your problem but didn't succeed to make Thunderbird crash.

After the crash, could you open the Event Viewer to get the crash information ?

- Open the File Explorer
- Select the Computer icon, right click and select "Manage"
- Go in the Event viewer
- Select for instance the "Windows logs/Application"

You should then find an error regarding "thunderbird.exe" (you can check the date of the error).
In the description of the error in the general tab, in the upper text, you may find different fields separated with comma like the "version", "module" and "offset". Could you give me the details you found ?

Thanks.
Birdy

nica
Posts: 9
Joined: Tue Feb 02, 2010 6:58 pm

Re: TB crashes when creating new accounts

Post by nica » Wed May 19, 2010 3:06 pm

Hello,

unfortunately I can confirm crashing of Thunderbird when creating a new account. (TB 3.0.4, Win 7 32bit german, BirdieSync 2.0.1.5)

First tested in my main thunderbird profile, then tested in a new test profile. There is only one add-on: BirdieSync (addon installed automaticallly, because BirdieSync is installed on system).

Reproducable: When I attempt to create a new account, Thunderbird found the server and I hit the button "Create account", then Thunderbird crashes. Mozilla crash reporter appears with following details:
Add-ons: {A69F5EC7-88F0-4902-A15C-E569DFA33C3A}:2.0.1.5,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.4
BuildID: 20100317103207
CrashTime: 1274281021
InstallTime: 1273746201
ProductName: Thunderbird
SecondsSinceLastCrash: 3030
StartupTime: 1274280983
Theme: classic/1.0
Throttleable: 1
URL:
Vendor:
Version: 3.0.4
Any idea?

Birdy
Site Admin
Posts: 3015
Joined: Tue Apr 18, 2006 11:43 am
Contact:

Re: TB crashes when creating new accounts

Post by Birdy » Thu May 20, 2010 4:56 pm

Hello nica,

The problem could be reproduced. A test version was sent to you that may fix the problem. Let me know is you see some progress.
Thanks.
Birdy

nica
Posts: 9
Joined: Tue Feb 02, 2010 6:58 pm

Re: TB crashes when creating new accounts

Post by nica » Thu May 20, 2010 5:16 pm

Hello Birdy,

the test version seems to fix the issue. I created a POP and an IMAP account without any problems, worked like a charm.

Thanks for reply and working on it. :D

Birdy
Site Admin
Posts: 3015
Joined: Tue Apr 18, 2006 11:43 am
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Re: TB crashes when creating new accounts

Post by Birdy » Mon May 31, 2010 9:52 am

The fix was included in version 2.0.1.6 of BirdieSync.
Birdy

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