Installation not working on mobile

If BirdieSync 2.x constantly replaces your girlfriend's photo with your mother's one, this forum is for you...
Post Reply
fudge
Posts: 2
Joined: Tue Mar 16, 2010 10:07 am

Installation not working on mobile

Post by fudge » Tue Mar 16, 2010 10:19 am

I have used BirdieSync for over a year now and think it's fantastic.
I have been trying to upgrade to the new version and have been left very frustrated, as all it's done so far is delete all my contacts from my mobile to replace them, but then doesn't.
It appears to install ok on my PC, but says that it is not installed on my mobile.
I have reinstalled it on my mobile a number of times by dropping the .cab file in using windows explorer on my PC. It asks to reinstall, so I ok it. I get no completed message.
I'm using the latest TBird, windows XP, lightning, and an O2 xda 2i.
Please help, I don't know what else to try.

Birdy
Site Admin
Posts: 3022
Joined: Tue Apr 18, 2006 11:43 am
Contact:

Re: Installation not working on mobile

Post by Birdy » Tue Mar 16, 2010 10:54 am

Hello fudge,

So you mean that the Windows mobile installer asks you if you want to replace your version of BirdieSync, you answer yes, but never get the "successfully installed" message ?

After the reconnection of your mobile device, could you send your logs to support(at)birdiesync with the Thunderbird/Sunbird menu "Tools/BirdieSync/Archive logs..." ?
Thanks.
Birdy

fudge
Posts: 2
Joined: Tue Mar 16, 2010 10:07 am

Re: Installation not working on mobile

Post by fudge » Tue Mar 16, 2010 11:48 am

Ermm, I'm not very techy, could you tell me exactly which file you need and where to find it please.
Sorry to be a pain.

Birdy
Site Admin
Posts: 3022
Joined: Tue Apr 18, 2006 11:43 am
Contact:

Re: Installation not working on mobile

Post by Birdy » Tue Mar 16, 2010 12:05 pm

After your mobile is connected, launch the log archiver (Thunderbird/Sunbird menu "Tools/BirdieSync/Archive logs..."), then press the "Generate log archive" button (in BirdieSync 2.0.1.0 or "Start" in a previous version). When the process is completed (full green bar), copy the log archive that was generated (BirdieSyncLog.zip) and send it to support(at)birdiesync.com. This archive is usually located in your Documents folder (the path is displayed in the Log archiver window).
Thanks.
Birdy

Post Reply

Who is online

Users browsing this forum: No registered users and 7 guests