Install problem

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Atix
Posts: 3
Joined: Wed Mar 17, 2010 9:57 am

Install problem

Post by Atix » Wed Mar 17, 2010 10:03 am

Hello,
I tried to install BirdieSync 2.0 and just have an error that say I'm logged with a différent account that which is use to launch the install????????
It isn't possible so I don't understand what is wrong...
No error with Birdiesync 1.72.... installation work fine but can't use in thunderbird 3...

Sorry for my english.
Thanks.

Birdy
Site Admin
Posts: 3022
Joined: Tue Apr 18, 2006 11:43 am
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Re: Install problem

Post by Birdy » Wed Mar 17, 2010 11:37 am

Hello Atix,

Which operating system do you have ?
Do you have a "standard user" Windows account or an "administrator" account ?
When you launched the installed, did you simply double click on the installer or did you use the "Run as..." command ?
In the error message which was displayed, you should have had 2 account user names mentioned. Did you have 2 names or one of them was empty ?
Thanks.
Birdy

Atix
Posts: 3
Joined: Wed Mar 17, 2010 9:57 am

Re: Install problem

Post by Atix » Wed Mar 17, 2010 6:45 pm

Hello,
thank you for the response.
My operating system is windows Trust XP, with only one user in administrator mode and I only double click on the installer.
In the message the second name was empty, yes.

Thank you, if you have an idea ^^.

Birdy
Site Admin
Posts: 3022
Joined: Tue Apr 18, 2006 11:43 am
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Re: Install problem

Post by Birdy » Wed Mar 17, 2010 7:16 pm

Could you look into your temporary folder if you have a log file BirdieSyncInstall.log ? The temporary folder could be "C:\Windows\Temp" for instance. To get this folder, open a command prompt window (Windows start menu/All programs/Accessories/Command prompt), and then type "echo %TEMP%"
If you have this file, is it empty ? If not, could you send it to support(at)birdiesync.com ?
Thanks.
Birdy

Atix
Posts: 3
Joined: Wed Mar 17, 2010 9:57 am

Re: Install problem

Post by Atix » Wed Mar 17, 2010 7:19 pm

argh empty one :/

Birdy
Site Admin
Posts: 3022
Joined: Tue Apr 18, 2006 11:43 am
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Re: Install problem

Post by Birdy » Wed Mar 17, 2010 9:09 pm

I sent you by email another version to investigate on your problem. Could you please send your answers directly to support(at)birdiesync.com ?
Thanks.
Birdy

angelpopangel
Posts: 1
Joined: Fri Mar 19, 2010 11:34 am

Re: Install problem

Post by angelpopangel » Fri Mar 19, 2010 12:53 pm

same here
win xp home, actual BS demo, TB3.0.3, only one account set up as admin

Birdy
Site Admin
Posts: 3022
Joined: Tue Apr 18, 2006 11:43 am
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Re: Install problem

Post by Birdy » Fri Mar 19, 2010 5:38 pm

The problem should be fixed in version 2.0.1.2. Let me know if you have any problem installing this new version.
Thanks.
Birdy

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