BirdieSync does not even install

If BirdieSync 2.x constantly replaces your girlfriend's photo with your mother's one, this forum is for you...
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cmax69
Posts: 3
Joined: Tue Apr 27, 2010 2:20 pm

BirdieSync does not even install

Post by cmax69 » Tue Apr 27, 2010 2:37 pm

Hello,
I didn't find any information about my problem anywhere, so I hope you guys can help me out =)

Using:
Thudnerbird 3.0.4 ( no Add-Ons, just Littlebird Theme )
BirdieSync 2.0.1.3
Win7 Ultimate, just the Standard Mobile Device-Center which automaticly installed with new set-up of Windows
XDA Orbit 2 ( HTC Polaris ) with WinMobile 6.1

Problem:
BirdieSync starts installation, but after choosing the installation path, when the "real installation" starts, BirdieSync just gets this far -> Image and than just disappears.
No error, no installation on Mobile Device, no add-on in Thunderbird, no signs of BirdieSync in registry or installed programs, just nothing left =)
Only the programm folder -> Image with these two folders is left ( 2 help files, 1 assistant.exe )

Don't want to switch to Outlook again, so solving the problem would be great :)

grreets...

p.s.: maybe sorry for bad english, I'm german ;)

RobertRe
Posts: 11
Joined: Tue Jan 12, 2010 5:37 pm

Re: BirdieSync does not even install

Post by RobertRe » Tue Apr 27, 2010 5:20 pm

You said no add-ons on Thunderbird, you need at least Lightning in order to use Birdiesync.

https://addons.mozilla.org/en-US/thunderbird/addon/2313

cmax69
Posts: 3
Joined: Tue Apr 27, 2010 2:20 pm

Re: BirdieSync does not even install

Post by cmax69 » Tue Apr 27, 2010 8:33 pm

Hey, thanks for your reply.
Even now with installed Lightning it just gets till "closing BirdieSync" and then is, like before, just... away!

What step follows "closing BirdieSync"? Installation on PPC? Maybe the really next step in the log may help.

Birdy
Site Admin
Posts: 3022
Joined: Tue Apr 18, 2006 11:43 am
Contact:

Re: BirdieSync does not even install

Post by Birdy » Wed Apr 28, 2010 1:13 pm

Hello cmax69,

Could you confirm that when you install BirdieSync no "BirdieSync.exe" process is running ?
Do you have an administrator Windows Account or a standard one ?

The next step in the installation is to check that Thunderbird is closed. Could you try to start Thunderbird before running the installer ?
Do you see a message requesting to close Thunderbird ?

What is the content of the file "BirdieSyncInstall.log" ? It should be located in your usual temporary directory (maybe C:\Windows\Temp)

Thanks.
Birdy

cmax69
Posts: 3
Joined: Tue Apr 27, 2010 2:20 pm

Re: BirdieSync does not even install

Post by cmax69 » Wed Apr 28, 2010 1:42 pm

Hi Birdy,

so, I can confirm "BirdieSync.exe*32" IS running while install. But it just closes with the installer.
I'm running the installation as admin (I'm always admin) and even tried "run as administrator".
There is no message (nothing about Thunderbird, too) when BirdieSync closes, doesn't matter if Thunderbird is running or not, tried it several times.
Last but not least, the log:

Code: Select all

Local 2010-04-28 15:30:06::166 Operating system: 7
Local 2010-04-28 15:30:06::307 ERROR: Could not uninitialize RAPI. Was RAPI initialized ? remote error = 0x0 (Der Vorgang wurde erfolgreich beendet.), RAPI error = 0x0 (Der Vorgang wurde erfolgreich beendet.) (result = 0x80004005) (GetLastError = 0)
Local 2010-04-28 15:31:09::506 ERROR: Could not uninitialize RAPI. Was RAPI initialized ? remote error = 0x0 (Der Vorgang wurde erfolgreich beendet.), RAPI error = 0x0 (Der Vorgang wurde erfolgreich beendet.) (result = 0x80004005) (GetLastError = 0)
Local 2010-04-28 15:31:10::192 Unsigned CABS policy = 16
Local 2010-04-28 15:31:10::208 Unsigned application policy = 1
Local 2010-04-28 15:31:10::208 Unsigned prompt policy = 1
Local 2010-04-28 15:31:10::208 Privileged application policy = 1
Local 2010-04-28 15:31:10::223 OS major version = 5
Local 2010-04-28 15:31:10::223 OS minor version = 2
Local 2010-04-28 15:31:10::239 OS AKU = .1.6.4
Local 2010-04-28 15:31:10::239 AKU = .1.6.4
Local 2010-04-28 15:31:10::239 First AKU number = 1
Local 2010-04-28 15:31:10::239 AKU = .1.6.4
Local 2010-04-28 15:31:10::239 First AKU number = 1
Local 2010-04-28 15:31:14::014 Warning message enabled
What is RAPI?
And has the unsigned policy something to do with driver signature?

Maybe it's because of 64bit?
I read very few times about the same problem I've got in some forums but nobody got it running yet with this prob....

Well, what now?! =)

Birdy
Site Admin
Posts: 3022
Joined: Tue Apr 18, 2006 11:43 am
Contact:

Re: BirdieSync does not even install

Post by Birdy » Wed Apr 28, 2010 4:24 pm

A new test version was sent to you to investigate on your problem. Please send the log directly to support.
Thanks.
Birdy

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