Fatal crash

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p3x451
Posts: 2
Joined: Wed Apr 28, 2010 1:14 am

Fatal crash

Post by p3x451 » Wed Apr 28, 2010 1:19 am

I have purchased BS and installed it on my HD2. It will install without issue but as soon as it launches, it crashes with the following error on the HD2 -

BirdieSync Error -
Sorry, a critical error happened while executing Birdiesync. Reconnect your device to relaunch.

I t will do this each time it is reconnected.

Any suggestions?

Thank you.

Birdy
Site Admin
Posts: 3015
Joined: Tue Apr 18, 2006 11:43 am
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Re: Fatal crash

Post by Birdy » Wed Apr 28, 2010 1:14 pm

Hello p3x451,

When you get the error, could you send your logs with the Thunderbird/Sunbird menu "Tools/BirdieSync/Archive logs..." to support(at)birdiesync.com ?
Thanks.
Birdy

p3x451
Posts: 2
Joined: Wed Apr 28, 2010 1:14 am

Re: Fatal crash

Post by p3x451 » Thu Apr 29, 2010 2:04 am

Did you receive the logs I sent?

Were they helpful?

Birdy
Site Admin
Posts: 3015
Joined: Tue Apr 18, 2006 11:43 am
Contact:

Re: Fatal crash

Post by Birdy » Mon May 10, 2010 8:20 am

A version of BirdieSync for Windows Mobile 2003 was installed on the mobile device with Windows Mobile 6.x which caused a problem with the database, and prevented from the correct version for Windows Mobile 6.x to properly run. A new version was sent to p3x451 that solved the problem. The fix was included in version 2.0.1.5 of BirdieSync.
Birdy

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