critical error

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buwalde
Posts: 2
Joined: Sun May 09, 2010 4:43 pm

critical error

Post by buwalde » Sun May 09, 2010 5:04 pm

Hi. When I connect my Mobile Device (Samsung B7610) then there is a Message:

"Sorry, a critical error happened while executing BirdieSync on the mobile device. (...)"

The BirdieSync.log Entrys are:

Local 2010-05-09 18:07:32::656 BirdieSync: version 2.0.1.4
Local 2010-05-09 18:07:32::677 Operating system: PocketPC, version 5.2
Local 2010-05-09 18:07:32::085 ERROR: Cannot mount database volume: \Application Data/BirdieSync/Synchronization.vol (GetLastError = 1358)
Local 2010-05-09 18:07:33::094 ERROR: Cannot mount database volume (GetLastError = 1358)
Local 2010-05-09 18:07:33::102 ERROR: Cannot mount watcher database volume (GetLastError = 1358)
Local 2010-05-09 18:07:33::110 ERROR: Impossible to open watcher database (GetLastError = 1358)
Local 2010-05-09 18:07:33::119 ERROR: Cannot clean watcher database (GetLastError = 0)
Local 2010-05-09 18:07:33::127 ERROR: Cannot initialize watcher before subscribing (GetLastError = 0)
Local 2010-05-09 18:07:33::135 ERROR: Could not not subscribe to watcher notifications (GetLastError = 0)
Local 2010-05-09 18:07:33::144 ERROR: Cannot initialize watcher (GetLastError = 0)
Local 2010-05-09 18:07:33::153 ERROR: Impossible to initialize synchronizer (result = 0x0) (GetLastError = 0)
Local 2010-05-09 18:11:30::841 Exited

What can I do?

Thank You

Birdy
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Posts: 3015
Joined: Tue Apr 18, 2006 11:43 am
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Re: critical error

Post by Birdy » Mon May 10, 2010 8:26 am

Hello buwalde,

This problem is very likely caused by an incorrect installation of a Windows Mobile 2003 version of BirdieSync on a Windows Mobile 6.x device. The incorrect modification of the database prevented the correct version for Windows Mobile 6.x to properly run after having been installed again. This problem was fixed in BirdieSync 2.0.1.5. Please, install this new version and see if it fixes your problem.

If you still have an error, after having closed Thunderbird/Sunbird, disconnected, reconnected your mobile device and waited for the end of the synchronization, could you send your logs with the Thunderbird/Sunbird menu "Tools/BirdieSync/Archive logs..." to support(at)birdiesync.com ?
Thanks.
Birdy

buwalde
Posts: 2
Joined: Sun May 09, 2010 4:43 pm

Re: critical error

Post by buwalde » Tue May 11, 2010 6:08 am

Thank you for your help.
The new version runs perfectly.

buwalde

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