BirdieSync

hi boys and lads,

i have some problems with bidieSync 2 and my htc hd2
the sync start and stops 2 minutes after, without any reason
i just have the message mobile not connected.
i have spend more than one hour to sync all categories one by one and y have to unplug and replug the phone each time
the advanced usb sync is deactivated on the phone

my system is
win 7 X64
birdie 2 1 0 1
thunderbird 3 1 7

phone HTC HD2
winmo 6 5


here's my logs files http://dl.free.fr/bAUDYAvMW

thanks for help

best regards

hi all,
up please
thanks

Hello yudicuba,

From what I saw in the logs, it seems that BirdieSync was restarted on the mobile device right before you lastly connected it. If you hadn't restarted your mobile device (soft reset for instance) before reconnecting it, it could mean that BirdieSync crashed on the mobile device before your reconnected it. Do you remember if your mobile device was restarted before you reconnected it and generated the log archive ?

To check if BirdieSync crashes:
On the mobile device, in your Settings/System, do you have a "Error reporting" module ?
If yes, is error reporting enabled ?
If not could you please enable it ?
Then if the application crashes, you should see a window asking to send a report to Microsoft (answer no since Microsoft could do nothing with the information).
Thanks.

hi,
thanks for your quick answer

Do you remember if your mobile device was restarted before you reconnected it and generated the log archive ? (no he was running just fine

On the mobile device, in your Settings/System, do you have a "Error reporting" module ? yes
If yes, is error reporting enabled ? yes
her's the BS log on the mobile
Local 2011-01-15 12:48:58::407 BirdieSync: version 2.1.0.1
Local 2011-01-15 12:48:58::808 Operating system: PocketPC, version 5.2
Local 2011-01-15 12:49:00::376 Waiting for device connection...
Local 2011-01-15 12:49:04::400 Connected in serial mode to the desktop
Local 2011-01-15 12:49:04::481 Desktop address available
Local 2011-01-15 12:49:04::530 Connecting to the server...
Local 2011-01-15 12:49:06::921 Mobile device connected to the server
Local 2011-01-15 12:49:07::171 Time shift = -6
Local 2011-01-15 12:49:08::556 Listing all events on device
Local 2011-01-15 12:49:08::778 Number of events on device = 69
Local 2011-01-15 12:49:09::257 Listing all tasks on device
Local 2011-01-15 12:49:09::305 Number of tasks on device = 0
Local 2011-01-15 12:49:09::477 Listing all mails on device
Local 2011-01-15 12:49:11::529 Number of mails on device = 0
Local 2011-01-15 13:06:23::767 WARNING: Could not read sender name (GetLastError = 0)
Local 2011-01-15 13:06:30::935 WARNING: Could not read sender name (GetLastError = 0)

Thanks.

Hello,

If the "Error reporting" module is enabled and you never see a windows asking you to send a report to Microsoft, that would mean that BirdieSync process on the mobile device doesn't crash.
So by now, I don't see why there is this communication problem (no error is logged on the mobile device).
Could you please try to synchronize again and when you get the communication failure, immediately generate a full log archive (with desktop and mobile device logs) and send it to support(at)birdiesync.com ?
Also did you try to disable your firewall and anti-virus ? Do you stil have this error ?
Thanks.