critical error

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avl
Posts: 1
Joined: Tue Jul 19, 2011 3:14 pm

critical error

Post by avl » Tue Jul 19, 2011 3:33 pm

Installing BirdieSync on the desktop works well (WIN7). The installer recognizes the mobile device (win mobile 5.1). But after installing on the device an error pops up: "Sorry, a critical error happened while executing BirdieSync on the mobile device. (...)" (Just like in http://www.birdiesync.com/forum/viewtop ... f=6&t=1276 post)
On the desktop BirdieSync says: "Connection not established with mobile device"

This happens with BirdieSync 2.3.4.0 BETA-d as well as with BirdieSync 2.3.3.1

BirdieSyncLog.zip/Device/BirdieSync.log:

Code: Select all

Local 2011-07-19 16:43:30::963 BirdieSync: version 2.3.4.0beta-d
Local 2011-07-19 16:43:30::990 Operating system: PocketPC, version 5.1
Local 2011-07-19 16:43:30::134 Test version: Jul 19 2011 11:15:48
Local 2011-07-19 16:43:32::273 ERROR: Cannot mount database volume: \cemail.vol (GetLastError = 0)
Local 2011-07-19 16:43:32::391 ERROR: Error getting volume id for object handler (GetLastError = 0)
Local 2011-07-19 16:43:32::412 ERROR: Cannot get volume id (result = 0x0) (GetLastError = 0)
Local 2011-07-19 16:43:32::433 ERROR: Impossible to initialize mail handler (GetLastError = 0)
Local 2011-07-19 16:43:32::020 ERROR: Cannot mount database volume: \cemail.vol (GetLastError = 0)
Local 2011-07-19 16:43:32::050 ERROR: Could not mount volume to get volume uid (GetLastError = 0)
Local 2011-07-19 16:43:32::071 ERROR: Error getting volume id for object handler (GetLastError = 0)
Local 2011-07-19 16:43:32::094 ERROR: Impossible to get mail volume id (GetLastError = 0)
Local 2011-07-19 16:43:32::114 ERROR: Error while initializing item (GetLastError = 0)
Local 2011-07-19 16:43:33::323 ERROR: Cannot clean watcher database (GetLastError = 87)
Local 2011-07-19 16:43:33::344 ERROR: Cannot initialize watcher before subscribing (GetLastError = 87)
Local 2011-07-19 16:43:33::365 ERROR: Could not not subscribe to watcher notifications (GetLastError = 87)
Local 2011-07-19 16:43:33::386 ERROR: Cannot initialize watcher (GetLastError = 87)
Local 2011-07-19 16:43:33::408 ERROR: Impossible to initialize synchronizer (result = 0x0) (GetLastError = 87)
I really would like to use BirdieSync - if it works! Any ideas?

Greetings from Germany

Birdy
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Posts: 3024
Joined: Tue Apr 18, 2006 11:43 am
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Re: critical error

Post by Birdy » Wed Jul 20, 2011 5:53 pm

Hello avl,

It seems that BirdieSync doesn't succeed in accessing the mail database volume.
Can you access to all your mails with Pocket Outlook application ?
If you soft reset your mobile device (reboot it), do you still have the same problem ?
Thanks.
Birdy

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