Problem with synchronization of a single appointment

If BirdieSync 2.x constantly replaces your girlfriend's photo with your mother's one, this forum is for you...
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dasOe
Posts: 1
Joined: Mon Jun 16, 2014 6:58 pm

Problem with synchronization of a single appointment

Post by dasOe » Mon Jun 16, 2014 7:42 pm

BirdieSync runs till this day without any problems.
Suddenly I got the following error:

Image

There is NO appointment on this date neither on the iPhone or on the Desktop-based Thunderbird/Lightining.
The synchronization is canceled.

BirdieSync Version: 2.4.9.0
Thunderbird Version: 24.6.0
Windows 7
iPhone: 5c Version 7.1.1

I am using a regular active BirdieSync Licence.

Birdy
Site Admin
Posts: 3015
Joined: Tue Apr 18, 2006 11:43 am
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Re: Problem with synchronization of a single appointment

Post by Birdy » Tue Jun 17, 2014 5:20 pm

Hello dasOe,

Right after you have the synchronization error, could you send your logs to support ?
First, transfer the mobile device log to the desktop with "Help/Transfer mobile device log" while your mobile is connected.
Then build the log archive BirdieSyncLog.zip with BirdieSync menu "Help/Archive logs..." and send it to support(at)birdiesync.com.
Thanks.
Birdy

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