Unacceptably long syc times

If BirdieSync 3.x constantly replaces your girlfriend's photo with your mother's one, this forum is for you...
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Tranas
Posts: 8
Joined: Mon Mar 27, 2017 7:55 pm

Unacceptably long syc times

Post by Tranas » Mon Nov 13, 2017 12:36 pm

Have been using BirdieSyc since early 2014 and this has been a constant problem. Currently using 3.1.0.1
We use Birdie to fully sync between a desktop profile and an Android device.
Then the profile (unchanged and identical) is copied to a laptop. Takes a little over 3 minutes to copy a 5.25 GB profile.
When you then try to sync the laptop (with the unchanged and identical profile)to the same phone, Birdie thinks it has to rewrite everything again.
If that were an extra 5 minutes, no complaint, but this process takes almost two hours on each machine because the total number of deleted and rewritten items is 3598.
https://s18.postimg.org/icdxhnzk9/Sync1.jpg
Birdie deletes every single contact and every single event and then writes them again to the very same android device even though the profiles are identical. It's a mystery to me what Birdie is "checking" during the 8-10 minutes when it is "preparing" to synchronize, because even with no changes to the profile, everything gets deleted and rewritten in any event.
A fix for this issue or a reasonable work-around would be appreciated.

Tranas
Posts: 8
Joined: Mon Mar 27, 2017 7:55 pm

Re: Unacceptably long sync times

Post by Tranas » Mon Nov 13, 2017 2:53 pm

And another issue with sync times is with events.
If you re-sync after a complete sync, on the same machine to the same android device, contacts complete in a few seconds, but events take half an hour.
This is with NO CHANGES to events.

log follows:

Local 2017-11-13 16:07:21::839 [Synchronizer] Listing event calendars
Local 2017-11-13 16:07:29::087 [Synchronizer] Time zone: Eastern European Standard Time (offset = 120)
Local 2017-11-13 16:07:29::105 [Synchronizer] Listing contacts
Local 2017-11-13 16:07:29::198 [Synchronizer] End of listing contacts
Local 2017-11-13 16:07:29::199 [Synchronizer] Number of contacts = 1347
Local 2017-11-13 16:07:33::022 [Synchronizer] Time zone: Eastern European Standard Time (offset = 120)
Local 2017-11-13 16:07:33::023 [Synchronizer] Listing events
Local 2017-11-13 16:36:36::672 [Synchronizer] End of listing events
Local 2017-11-13 16:36:36::673 [Synchronizer] Number of events = 914
Local 2017-11-13 16:36:37::028 [Main] Screen is ON
Local 2017-11-13 16:36:37::029 [Notifier] Sending keep alive
Local 2017-11-13 16:36:37::034 [Notifier] Keep alive response received

The completed sync shows 1 conflict - in Field name "color" - android #2952A3 - Thunderbird profile #000000

Birdy
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Re: Unacceptably long syc times

Post by Birdy » Mon Nov 13, 2017 5:05 pm

Hello Tranas,

I would need the full log archive to investigate on your problem.
While your Android device is connected (this is important to retrieve Android logs), could you build a log archive with BirdieSync menu "Help/Archive logs..." and then send BirdieSyncLog.zip to support(at)birdiesync.com ?

Could you also mention if you regularly backup and restore your Thunderbird profile with another software and if you synchronize your Thunderbird contacts and events with another software ?

Thanks.
Birdy

Tranas
Posts: 8
Joined: Mon Mar 27, 2017 7:55 pm

Re: Unacceptably long syc times

Post by Tranas » Thu Nov 16, 2017 7:45 am

I would need the full log archive to investigate on your problem.
More personally identifiable information in those logs than I am willing to share.

Seems that the basic issue is that BirdieSync feels the need to completely rebuild the Synchronization3.sdb file in the C:\Users\username\AppData\Roaming\BirdieSync folder even though both profiles are theoretically identical.

However, if after moving the Thunderbird profile from the desktop to the laptop, all of the files in the desktop's C:\Users\username\AppData\Roaming\BirdieSync folder are copied to the identical folder on the laptop, the two hour sync (delete and re-write) does not occur.
Could you also mention if you regularly backup and restore your Thunderbird profile with another software and if you synchronize your Thunderbird contacts and events with another software ?
We use Syncback Free https://www.2brightsparks.com/freeware/ ... e-hub.html and 'mirror' the Thunderbird profile.
We do not synchronize contacts or events with any other software ~ only with BirdieSync.

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