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Starting synchronization forever

Posted: Fri Oct 09, 2015 12:39 pm
by kraus13
Hi Birdie-Team,

I'm using BirdieSync to synchronize my addresses and calendar between my Android smartphone (Galaxy S4 on Android 5.0.1) and Thunderbird on my Windows 7 64 bit PC since nearly 2 years and everything was great so far. Now I migrated BirdieSync to version 3.0.0.0 due to upgrading Thunderbird to version 38.3.0. After this I tried to just synchronize the address book to reduce complexity in the synchronization process. I looked at the examples in help, but nothing so far makes it work. I get for more than an hour the message "starting synchronization". That's all. I tried to get it work by configuring the Android Virtual address book in the „Address book configuration“ window in two different ways, either
(i) as unique address book
or
(ii) as address book, where each contact account represents an address book (as shown in the example).
As default contact account I tried „BirdieSync“ (used in BirdieSync version 2.x) and „vnd.sec.contact.phone“ (recommended).

The address books on TB and Android are both set as main address books and linked together.

Result: Synchronization starts but finally does not really enter the synchronization process.

What I'm doing wrong? I'm running out of ideas.

Re: Starting synchronization forever

Posted: Fri Oct 09, 2015 6:56 pm
by Birdy
Hello kraus13,

If you press "Stop" button after the synchronization starting hangs, does it stop the synchronization ?
If yes can you generate a log archive with BirdieSync menu "Help/Archive logs...", then send BirdieSyncLog.zip to support(at)birdiesync.com

If you cannot stop the synchronization, kill BirdieSync process. Then relaunch it.
Disable synchronization automatic launching when you connect your sources (menu Files/Options and uncheck "Launch synchronization right after the connection of a source").
Then reconnect your Android deivce and Thunderbird (this is important to get logs from Android and Thunderbird).
Then generate a log archive with BirdieSync menu "Help/Archive logs...", then send BirdieSyncLog.zip to support(at)birdiesync.com.

Thanks.

Re: Starting synchronization forever

Posted: Fri Oct 09, 2015 7:21 pm
by kraus13
Hello Birdy,

a minute ago I sent you the requested information. I hope, I did it right.

Regards,

Re: Starting synchronization forever

Posted: Sat Oct 31, 2015 2:45 pm
by kraus13
By the way today I noticed that there was a new version 3.0.0.1 out. After installing it, synchronization of address book and calendar works fine.

So my problem is solved.

Regards,
Michael