iphone app crashes on update, cannot uninstall

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Perdita X. Dream
Posts: 4
Joined: Thu Mar 17, 2016 10:26 am

iphone app crashes on update, cannot uninstall

Post by Perdita X. Dream » Thu Mar 17, 2016 10:30 am

Never change a winning team, birdisync worked fine. Until I accidentially hit the update all apps button on my iphone.
Intallation of birdiesync crashes, simply gets stuck. I tried uninstalling antivirus software as advised, that didn't help either.
Uninstalling (in order to then re-install) the app also doesn't work.
Any ideas?

Birdy
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Re: iphone app crashes on update, cannot uninstall

Post by Birdy » Fri Mar 18, 2016 7:21 pm

Hello Perdita X. Dream,

> Intallation of birdiesync crashes, simply gets stuck

Do you mean that the icon of BirdieSync app is greyed out on your iPhone ? Is status under the icon set to "Waiting" ?

> Uninstalling (in order to then re-install) the app also doesn't work.

So when you tried to uninstall BirdieSync app, nothing happens ?

Which version of iOS do you have on your iPhone ?
Which version of Windows ?

Thanks.
Birdy

Perdita X. Dream
Posts: 4
Joined: Thu Mar 17, 2016 10:26 am

Re: iphone app crashes on update, cannot uninstall

Post by Perdita X. Dream » Sat Mar 19, 2016 11:20 am

- iPhone version is iOS 9.2.1

- App icon on the phone is greyed out, stuck in "installation" mode.
Screenshot: Image

- Nothing happens, when I try to delete birdiesync, the icon stays in its place in "installation" mode.

- There ist (currently) no problem on the Windows part, I'm only having problems updating/installing the iPhone App.

Birdy
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Joined: Tue Apr 18, 2006 11:43 am
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Re: iphone app crashes on update, cannot uninstall

Post by Birdy » Sat Mar 19, 2016 11:58 am

In iPhone Settings/General/Usage do you have storage left ?
If you have an app in the Waiting state, it should still be present in the list of apps under the storage information. You may tap on this app and try to remove it. Then reinstall it.
Birdy

Perdita X. Dream
Posts: 4
Joined: Thu Mar 17, 2016 10:26 am

Re: iphone app crashes on update, cannot uninstall

Post by Perdita X. Dream » Sat Mar 19, 2016 1:06 pm

3 GB storage left, no apps in waiting state.

Birdy
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Re: iphone app crashes on update, cannot uninstall

Post by Birdy » Sat Mar 19, 2016 2:39 pm

The "Waiting" state would not be displayed in the list of apps. In iPhone Settings/General/Usage, in the list of all apps, is BirdieSync app displayed ? (you may have to press "Display all apps" at the bottom of the list. If yes, could you press on BirdieSync app and tap on the "Remove app" button ?
Birdy

Perdita X. Dream
Posts: 4
Joined: Thu Mar 17, 2016 10:26 am

Re: iphone app crashes on update, cannot uninstall

Post by Perdita X. Dream » Sat Mar 19, 2016 3:12 pm

That did the job. I managed to find and delete BirdieSync in the storage settings. Re-installing worked fine.
Thanks a lot!

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