Sync fails: source disconnected, iPhone app crashes

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Aloyse
Posts: 3
Joined: Fri Dec 19, 2014 9:08 pm

Sync fails: source disconnected, iPhone app crashes

Post by Aloyse » Sat Sep 10, 2016 11:18 pm

I've been away on a long trip, so I didn't sync for a long time. When I open the app on the iPhone, it connect over wifi to the server, then the sync fails every time with the message: "Source disconnected" and the iPhone app crashes.

PC:
Windows 10 Home 10.0.14393 build 14393
BirdieSync 3.0.1.1
Thunderbird 45.3.0

iPhone 5s:
iOS 9.3.5
BirdieSync 3.0.0.5

Best regards,
Aloyse

Birdy
Site Admin
Posts: 3015
Joined: Tue Apr 18, 2006 11:43 am
Contact:

Re: Sync fails: source disconnected, iPhone app crashes

Post by Birdy » Mon Sep 12, 2016 8:52 am

Hello Aloyse,

First disable the automatical launching of the synchronization when you connect your mobile device:
In BirdieSync main window on the PC, open menu "File/Options...".
Untick "Launch the synchronization right after the connection of a source".
Press OK to save the options.

Then connect your mobile device.
While your mobile device is connected, build a log archive with menu "Help/Archive logs...", then send BirdieSyncLog.zip to support(at)birdiesync.com

You may tick again the option after having built the log archive.

Thanks.
Birdy

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