Sync fails: source disconnected, iPhone app crashes

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Sync fails: source disconnected, iPhone app crashes

Post by Aloyse » Sat Sep 10, 2016 11:18 pm

I've been away on a long trip, so I didn't sync for a long time. When I open the app on the iPhone, it connect over wifi to the server, then the sync fails every time with the message: "Source disconnected" and the iPhone app crashes.

Windows 10 Home 10.0.14393 build 14393
Thunderbird 45.3.0

iPhone 5s:
iOS 9.3.5

Best regards,

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Posts: 3064
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Re: Sync fails: source disconnected, iPhone app crashes

Post by Birdy » Mon Sep 12, 2016 8:52 am

Hello Aloyse,

First disable the automatical launching of the synchronization when you connect your mobile device:
In BirdieSync main window on the PC, open menu "File/Options...".
Untick "Launch the synchronization right after the connection of a source".
Press OK to save the options.

Then connect your mobile device.
While your mobile device is connected, build a log archive with menu "Help/Archive logs...", then send to support(at)

You may tick again the option after having built the log archive.


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