Cannot Update to 3.1b3

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mark_t
Posts: 5
Joined: Thu Sep 22, 2011 4:39 pm

Cannot Update to 3.1b3

Post by mark_t » Tue May 30, 2017 4:44 pm

Hi
I have been running version 3.1b2 on my Windows 10 PC with no problems. I tried updating to 3.1b3 but the Birdiesync program fails to run, displaying the dialogue:

'Sorry an unexpected error occurred which leads BirdieSync to exit.
Please relaunch BirdieSync and send a problem report with menu
"Help/Report a problem...", or generate a log archive with menu
"Help/Archive logs..." and send it to support @birdiesync.com for
analysis.'

Pressing the OK button closes Birdiesync. When I relaunch BirdieSync the error dialogue appears again.

I had a copy of 3.1b1 which I installed and the problem dissappears.

Grateful for advice on how to proceed. I am happy to help to debug the problem, but not being able to launch 3.1b3 to generate logs etc I am at a loss how to do so.

Many thanks
Mark

Birdy
Site Admin
Posts: 3015
Joined: Tue Apr 18, 2006 11:43 am
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Re: Cannot Update to 3.1b3

Post by Birdy » Tue May 30, 2017 5:21 pm

Hello Mark,

You may generate logs with 3.1b1. If a specific error was logged with 3.1b3 I may still see it.
You may then send the logs to support(at)birdiesync.com
Thanks.
Birdy

mark_t
Posts: 5
Joined: Thu Sep 22, 2011 4:39 pm

Re: Cannot Update to 3.1b3

Post by mark_t » Tue May 30, 2017 5:34 pm

Hi Birdy
I've just sent you the logs generated from 3.1b1
Many thanks,
Mark

mark_t
Posts: 5
Joined: Thu Sep 22, 2011 4:39 pm

Re: Cannot Update to 3.1b3

Post by mark_t » Wed May 31, 2017 4:56 pm

Hi Birdy

Many thanks with your prompt help in resolving this problem. All fine now with 3.1b4.

Much appreciated.

Mark

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