Problem with updating Birdiesync

If BirdieSync 3.x constantly replaces your girlfriend's photo with your mother's one, this forum is for you...
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wernickel
Posts: 1
Joined: Sat Aug 19, 2017 4:06 pm

Problem with updating Birdiesync

Post by wernickel » Sat Aug 19, 2017 4:12 pm

I updated my more than one year old license of 3.x Birdiesync because I updated Thunderbird to Version 52.3.0.

I paid the licence fee, but Birdiesync doesn't synchronizes any more.
The system tells me to upgrade the license.
I didn't find a new license on my system.

By the way, I was logged in as a normal user, and the upgrade procedure changes to admin account on my system.
Is it possible that the license was stored at the wrong location?

Birdy
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Posts: 3018
Joined: Tue Apr 18, 2006 11:43 am
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Re: Problem with updating Birdiesync

Post by Birdy » Wed Aug 30, 2017 6:16 am

Hello wernickel,

Thank you for having upgraded your license ! Did you enter your license as described in the new registration mail you should have received ? (the license must be manually entered) Please, check your spam folder if you haven't received the registration mail.
If you still have problems, could you please build a log archive with BirdieSync menu "Help/Archive logs..." and send BirdieSyncLog.zip to support(at)birdiesync.com ?
Thanks.
Birdy

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