Birdiesync works intermittently

johngelling · Post by **johngelling** » Thu Jul 12, 2007 10:32 am

I have been using Birdiesync for months without problem. I upgraded to TB2.0.0.4, Lightning0.5, Birdiesync 1.5.5.0, ActiveSync 4.5

Sometimes it syncs perfectly, other times I get a Birdiesync error message: mobile connection failure. I have to unplug and reconnect my WM5 pda several times to get a successful sync.

When it works, Birdiesync is a great product, and well worth the small fee.

Hope someone can help to get it sorted again.

Post by **Birdy** » Thu Jul 12, 2007 11:45 am

Hello,

Does this problem only occured with the new version ?
If yes, do you remember which version you had before ?
This alert with "mobile connection failure" is a message introduced in last releases. Do you remember if you had an "attention required" error before from time to time when you connected your mobile ?

Right after the problem occurs, could you send me by email WCESMgr.log and DesktopProvider.log to me as described in this thread ?

Thanks.

johngelling · Post by **johngelling** » Fri Jul 13, 2007 7:23 pm

Hi Birdie
I did get "attention required" occassionally. Can't remember which version I had before. It's working at the moment, but if I get more problems will email the log files.
Thank you for your help.

johngelling · Post by **johngelling** » Wed Jul 25, 2007 3:07 pm

I think the problem may have been due to me copying Thunderbird files onto another computer. Reloaded my calendars and and all is going well - synced every day for the last week without problems.

Thank you for support Birdie - a fast and efficient service.