Problems Installing BirdieSync 1.7.0.2

If BirdieSync 1.x constantly replaces your girlfriend's phone number with your mother's one, this forum is for you...
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WilliamLious
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Joined: Tue Oct 07, 2008 7:54 am

Problems Installing BirdieSync 1.7.0.2

Post by WilliamLious » Tue Oct 07, 2008 8:02 am

I am trying to update from BirdieSync 1.6 to BirdieSync 1.7. I have Thunderbird 2.0.0.17, ActiveSync 4.5, and Windows XP Pro SP-3.

:D I uninstalled BirdieSync 1.6 as Administrator user, the Thunderbird addon was removed automatically as normal user.
:) I uninstalled the Mobile PC component of BirdieSync from the mobile.
8) I synchronised my Mobile PC and left it in a synchronised and connected state.
:wink: I ran the BirdieSync 1.7.0.2 installer as Administrator user.
:roll: I get to select language, agree to the license, pass over backup caution, and...
:evil: wait 10-15 second before getting an error stating "an error occurred when attempting to connect to your mobile".
:| I have no problem with opening explorer or add/remove programs from ActiveSync.

:?: Any thoughts?

William.

Birdy
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Re: Problems Installing BirdieSync 1.7.0.2

Post by Birdy » Tue Oct 07, 2008 3:26 pm

Hello,

Could you try to soft reset your mobile device ? (reboot it)
Could you also try to restart ActiveSync as mentioned in this FAQ topic ?
Then relaunch the installer.
Birdy

WilliamLious
Posts: 4
Joined: Tue Oct 07, 2008 7:54 am

Re: Problems Installing BirdieSync 1.7.0.2

Post by WilliamLious » Wed Oct 08, 2008 2:08 am

Soft reset Mobile PC.
Checked ActiveSync not running on Mobile PC.
Terminated WCESMgr.exe and wcescomm.exe on Windows.
Restarted installer as Administrator.
Same result.

William.

Birdy
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Re: Problems Installing BirdieSync 1.7.0.2

Post by Birdy » Wed Oct 08, 2008 1:08 pm

Do you have the same problem if you disable your firewall ?
What is the content of BirdieSyncInstall.log located in C:\Documents and Settings\<user name>\Local Settings\Temp\
Thanks.
Birdy

WilliamLious
Posts: 4
Joined: Tue Oct 07, 2008 7:54 am

Re: Problems Installing BirdieSync 1.7.0.2

Post by WilliamLious » Fri Oct 10, 2008 6:16 am

This is what error I find in the BirdieSyncInstall.log:

Local 10/10/2008 16:35:25::0109 ERROR: Error while initializing RAPI (result = 0x80080005) (GetLastError = 1444)

William.

Birdy
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Re: Problems Installing BirdieSync 1.7.0.2

Post by Birdy » Fri Oct 10, 2008 1:15 pm

This rather seems an ActiveSync problem...
Could you try to kill "rapimgr.exe" process ?
If you get the error again during the installation, could you check that "rapimgr.exe" process was automatically relaunched after the connection error ?
Could you confirm that you tried to disable your firewall ?
Do you have the same problem if you reboot your computer ?
Birdy

WilliamLious
Posts: 4
Joined: Tue Oct 07, 2008 7:54 am

Re: Problems Installing BirdieSync 1.7.0.2

Post by WilliamLious » Wed Oct 15, 2008 5:38 am

I restarted the computer.
Killed rapimgr.exe (remote api manager).
Killed the other two tasks associated with the sync.
Restarted the installation.
Got a can't find mobile device error.
From ActiveSync did a manual connect and got queried on profile which I selected myself and then cancelled because I did not want to create a profile.
Got a connection and hit retry upon which it worked.

Second attempt.

Thank you.

:shock: William.

Birdy
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Re: Problems Installing BirdieSync 1.7.0.2

Post by Birdy » Wed Oct 15, 2008 10:30 pm

After killing the ActiveSync processes, it is necessary to restart manually ActiveSync (from the start menu for instance) to relaunch the processes. There are not automatically started when you connect your mobile device.
Birdy

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