Errors still unresolved?

If BirdieSync 1.x constantly replaces your girlfriend's phone number with your mother's one, this forum is for you...
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smashdotcom
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Joined: Thu Jan 24, 2008 7:26 pm

Errors still unresolved?

Post by smashdotcom » Thu Oct 16, 2008 7:36 pm

After upgrading to the new Thunderbird/Lightning and updating to Birdiesync 1.7.0.3 I still cannot synchronize my contacts. I can synchronize my Calendars both local and remote (Google), and my Tasks, however when I select Cards, my AximX5, display an error ('BirdieSync Error' - An error happened synchronizing this mobile. Please disconnect and reconnect this mobile' - OK) even before activesync can finish 'looking for changes'. So once I select OK on my PPC, the PPC disconnects from the PC, and activesync crashes. If left alone activesync continues through to the notification phase telling me I have xx number of unsynchronized cards, it stops there. If I un-select cards at this point and try to re-sync everything works properly.

I'm wondering if I should try doing a complete hard reset of my device, to see if this continues to happen, but would rather see if anyone else is having this problem, or if a solve is available before completely wiping everything.

Any assistance appreciated

Birdy
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Posts: 3022
Joined: Tue Apr 18, 2006 11:43 am
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Re: Errors still unresolved?

Post by Birdy » Fri Oct 17, 2008 7:53 am

Hello,

After having closed Thunderbird/Sunbird, disconnected, reconnected your mobile device and waited for the end of the synchronization, could you send your logs with "Tools/BirdieSync/Archive logs..." to support(at)birdiesync.com ?
Thanks.
Birdy

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