Installation on Orange E650 (HTC S710)

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stingus
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Joined: Mon Sep 21, 2009 9:39 pm

Installation on Orange E650 (HTC S710)

Post by stingus » Mon Sep 21, 2009 9:46 pm

Hi,
I've been trying to install BirdieSync on my E650 (HTC S710 Orange branded) but after every attempt this error pops up:
"An error occurred while starting BirdieSync. To avoid later synchronization errors, please restart your mobile."
The phone runs WM6, is definitely unlocked and the CAB installs. After every restart or if I manually launch \ProgramFiles\BirdieSync\BirdieWatcher.exe the same error pops.

Thanks for your help,
Arthur

Birdy
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Re: Installation on Orange E650 (HTC S710)

Post by Birdy » Tue Sep 22, 2009 7:16 am

Hello stingus,

The E650 is a smartphone (no touch screen) so you very likely have to "application unlock" it as described in this FAQ topic.

After having closed Thunderbird/Sunbird, disconnected, reconnected your mobile device and waited for the end of the synchronization, could you send your logs with the Thunderbird/Sunbird menu "Tools/BirdieSync/Archive logs..." to support(at)birdiesync.com ?
Thanks.
Birdy

Birdy
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Re: Installation on Orange E650 (HTC S710)

Post by Birdy » Tue Sep 22, 2009 9:18 am

According to the logs, the mobile device is "application locked". I suggest you to "application unlock" it as described in FAQ topic. You may try to use a tool like SDA_ApplicationUnlock.
Birdy

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