can't get birdiesync to find thunderbird

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cwavontuur
Posts: 9
Joined: Tue Sep 16, 2014 10:04 am

can't get birdiesync to find thunderbird

Post by cwavontuur » Sat Sep 19, 2015 3:19 pm

Hi,

Got a windows PC installed thunderbird 38.2.... and birdiesync 3.0.0.0.25 beta.

They won't get connected.
the programs are on C:\
C:\Program Files (x86)\BirdieSync
"C:\Program Files (x86)\Mozilla Thunderbird\thunderbird.exe"

the mail data is on a mapped network share called: H:\thunderbird

profile is in h:\thunderbird/Profiles/74n7dw62.default

device is HTC windows mobile 6.5

All has been working perfectly under thunderbird 31 and birdiesync latest v2.

I can't figure out the right configuration setup.

Anybody any suggestion?

brgds cwavontuur

Birdy
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Posts: 3015
Joined: Tue Apr 18, 2006 11:43 am
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Re: can't get birdiesync to find thunderbird

Post by Birdy » Tue Sep 22, 2015 7:59 pm

Hello cwavontuur,

Is automatic connection ticked in BirdieSync options in Thunderbird ? (menu Tools/BirdieSync/Options)
Is "Server is on this PC" option selected ?
When you say Thunderbird doesn't connect, do you see an error message displayed in Thunderbird ? (in BirdieSync toolbar, or in a window if you try to manually connect with menu Tools/BirdieSync/Connect)

Can you build a log archive with BirdieSync server menu "Help/Archive logs..." and send BirdieSyncLog.zip to support(at)birdiesync.com ?

Thanks.
Birdy

cwavontuur
Posts: 9
Joined: Tue Sep 16, 2014 10:04 am

Re: can't get birdiesync to find thunderbird

Post by cwavontuur » Wed Sep 23, 2015 3:00 pm

Hi,

errors are
synchronisation of content is disabled

connection not established with mobile device

Will send error log to support

brgds
cwavontuur

cwavontuur
Posts: 9
Joined: Tue Sep 16, 2014 10:04 am

Re: can't get birdiesync to find thunderbird

Post by cwavontuur » Thu Sep 24, 2015 8:30 pm

Got my contacts synchronised but event fail, and what also is remarkable connection to Mobile is lost during sync.

will sent logs to support

cwavontuur
Posts: 9
Joined: Tue Sep 16, 2014 10:04 am

Re: can't get birdiesync to find thunderbird

Post by cwavontuur » Sun Sep 27, 2015 6:36 am

Goodmorning,

This morning I have been checking my configuration and tried a few things.

For some reason synchronisation is working at the moment.

Only thing which I noticed and changed is that I added 1 week of past events synchronisation.

And the other thing is that I can't find setting for redirection of profile location anymore.

brgds
cwavontuur

Birdy
Site Admin
Posts: 3015
Joined: Tue Apr 18, 2006 11:43 am
Contact:

Re: can't get birdiesync to find thunderbird

Post by Birdy » Mon Sep 28, 2015 11:45 am

A memory problem was identified and fixed in last version 3.0.0.0 for Windows Mobile.
But if you synchronize an important number of events (or other items), that may lead to a crash of BirdieSync on Windows Mobile device which has a limited memory.
So reducing the number of events to synchronize by limiting the past synchronization period was a possible workaround.
If you still have the problem with the new version, it may be possible to see if some optimization may be done to avoid this problem.
Birdy

cwavontuur
Posts: 9
Joined: Tue Sep 16, 2014 10:04 am

Re: can't get birdiesync to find thunderbird

Post by cwavontuur » Mon Sep 28, 2015 4:37 pm

Hi Birdie,

Have installed the version 25.
It did launch itself after update on PC and on mobile.

However it did not complete syncronisation till I shutdown and started birdiesync.

So for now will continue to watch its behaviour.

brgds
cwavontuur

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