Connection User or password mismatch

If BirdieSync 3.x constantly replaces your girlfriend's photo with your mother's one, this forum is for you...
Post Reply
Lungo
Posts: 4
Joined: Thu Sep 17, 2015 11:30 am

Connection User or password mismatch

Post by Lungo » Thu Sep 17, 2015 11:37 am

Hi,
it seems a simple trouble but it make me crazy.
I've installed v3 beta on Pc and Galaxy S5 too.
I'm quite sure to have configured with accuracy but the results is "connection user or password mismatch".
The Android part seems connected to PC, find the host right but, immediately after, dispaly that message. Not to mention what times I've replaced user name, password and deleted the user on PC too.
Could anybody help me to avoid psichiatric hospital?

Birdy
Site Admin
Posts: 3015
Joined: Tue Apr 18, 2006 11:43 am
Contact:

Re: Connection User or password mismatch

Post by Birdy » Thu Sep 17, 2015 1:37 pm

Hello Lungo,

Did you check there is not a hidden space before of after the connection user name ? (in BirdieSync settings on your Android device, and in the User edition window on the PC)
The user name is not case sensitive but the password is.
If you still have the problem, right after the user name and password mismatch error, and while your Android device is connected, can you build a log archive with menu "Help/archive logs..." and send it to to support(at)birdiesync.com ?
Thanks.
Birdy

Lungo
Posts: 4
Joined: Thu Sep 17, 2015 11:30 am

Re: Connection User or password mismatch

Post by Lungo » Thu Sep 17, 2015 10:16 pm

You're right.
Thank you.
Thanks to your help, this night I'll sleep in my bed, not in the psichiatric one.
:lol: :lol: :lol: :lol: :lol:

Post Reply

Who is online

Users browsing this forum: No registered users and 2 guests