Problem connecting iPhone to server

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Hamsa
Posts: 3
Joined: Mon Sep 21, 2015 5:25 am

Problem connecting iPhone to server

Post by Hamsa » Tue Sep 11, 2018 10:26 pm

I am running the following configuration:

Windows 10
BirdieSync Windows server 3.2.1.1
iOS 11.4.1
BirdieSync iOS app 3.0.0.9

For the past several weeks, I have problems connecting from my iPhone to the server.
- I have tried stopping/restarting the server, but that does not fix the problem.
- I have tired stopping/restarting the app on my phone, but that does not fix the problem.
- If I completely shut down my phone and restart it, then I can connect/sync. This only lasts for a few synchronizations. Then it stops working again, and the only solution (so far) is to power-cycle my phone again.

Any ideas on what is going on or how I can resolve this problem?

Birdy
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Posts: 3046
Joined: Tue Apr 18, 2006 11:43 am
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Re: Problem connecting iPhone to server

Post by Birdy » Thu Sep 13, 2018 4:47 pm

Hello Hamsa,

Did you check "Find BirdieSync server" in BirdieSync app Settings on your iPhone or did you enter a hostname or IP address ?

Adter a successul connection of your iPhone to BirdieSync server (this is important to retrieve its logs), could you please build a log archive with BirdieSync menu "Help/Archive logs..." and send BirdieSyncLog.zip to support(at)birdiesync(dot)com ?
Thanks.
Birdy

Hamsa
Posts: 3
Joined: Mon Sep 21, 2015 5:25 am

Re: Problem connecting iPhone to server

Post by Hamsa » Thu Sep 13, 2018 9:39 pm

"Find BirdieSync server" is enabled on my iPhone.

I have emailed you the log files that you requested.

Thanks for looking into it.

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