I've registered BirdieSync but ActiveSync crashes :(

If BirdieSync 1.x constantly replaces your girlfriend's phone number with your mother's one, this forum is for you...
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Mick
Posts: 10
Joined: Wed Sep 06, 2006 5:14 pm
Location: Gr.-Buseck, Germany

I've registered BirdieSync but ActiveSync crashes :(

Post by Mick » Wed Sep 06, 2006 5:22 pm

Hi !

I've registered my BirdieSync but BirdieSync won't work. If I go into the Configuration Panel of ThunderBird and push the 'License...' Button it says 'Registration information of BirdieSync is not available'.

Maybe it's the reason, why ActiveSync crashes during the search of the changes:

---------------------------
WCES Manager Thunk Window: WCESMgr.exe - Fehler in Anwendung
---------------------------
Die Anweisung in "0x03318960" verweist auf Speicher in "0x00000000". Der Vorgang

"read" konnte nicht auf dem Speicher durchgeführt werden.


Klicken Sie auf "OK", um das Programm zu beenden.
Klicken Sie auf "Abbrechen", um das Programm zu debuggen.
---------------------------
OK Abbrechen
---------------------------


What is wrong ?

I'm using BirdieSync 1.1.1.1

Mick

Birdy
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Joined: Tue Apr 18, 2006 11:43 am
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Post by Birdy » Wed Sep 06, 2006 6:15 pm

Hello Mick,

The fact that your license information is not available could be normal.
Is it the first time you tried to synchronize with your license key or did you succeeded it before ? If it is the case, then the problem is very likely elsewhere and we will investigate...
Birdy

Mick
Posts: 10
Joined: Wed Sep 06, 2006 5:14 pm
Location: Gr.-Buseck, Germany

Post by Mick » Wed Sep 06, 2006 6:24 pm

Hi Birdy,

it worked for several days. But now it doesn't work anymore :(
I tried to reinstall BirdieSync but it doesn't solve the problem.

Mick

Birdy
Site Admin
Posts: 3022
Joined: Tue Apr 18, 2006 11:43 am
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Post by Birdy » Wed Sep 06, 2006 6:44 pm

OK. So your problem is very likely not related to a license problem.
First of all, could you tell me on which operating system you work and which version of ActiveSync you use ?
Thanks.
Birdy

Mick
Posts: 10
Joined: Wed Sep 06, 2006 5:14 pm
Location: Gr.-Buseck, Germany

Post by Mick » Wed Sep 06, 2006 8:11 pm

Hi Birdy,

This is the software, that I use:

PC:
Windows 2000 SP 4
ActiveSync 4.2.0 Build 4876
BirdieSync 1.1.1.1
Thunderbird Version 1.5.0.5 (20060719)

PDA:
Windows Mobile 5.0 OS 5.1.70 (Build 14406.1.1.1)


Mick

Birdy
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Post by Birdy » Wed Sep 06, 2006 9:18 pm

Thank's for the information.
No deep tests were done on Windows 2000 but let's suppose the problem doesn't come from there (all tests were done on Windows XP)...

Did you try to delete the partnership between your mobile and your desktop ? If you didn't do it, don't do it for the moment.

Do you synchronize cards and events ?

Did you have a specific problem before the crash occured, like an unresolved item ?

Right after the crash, without restarting any process (Thunderbird for instance) is it possible to send me the log files to support@birdiesync.com ?
On the desktop in C:\Program Files\BirdieSync: DesktopProvider.log and ExternalProvider.log
On the device in \Program Files\BirdieSync: DeviceProvider.log and BirdieWatcher.log
In C:\Documents and Settings\<user name>\Local Settings\Temp\ : WCESMgr.log

If WCEMgr.log crashed, it could be good to make a copy of the files DeviceProvider.log and BirdieWatcher.log before reconnecting your mobile because they should be overwritten when you reconnect the mobile.

Thanks in advance.
Birdy

Birdy
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Joined: Tue Apr 18, 2006 11:43 am
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Post by Birdy » Sat Sep 09, 2006 12:48 pm

Just for information, a workaround to this problem was to delete the ActiveSync partnership with the mobile and to create a new one. I don't know if this problem was related to Windows 2000 or not. If other users meet the same problem, they can post in this forum or contact the support.
Birdy

Birdy
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Posts: 3022
Joined: Tue Apr 18, 2006 11:43 am
Contact:

Post by Birdy » Thu Sep 14, 2006 11:53 am

A bug was found in version 1.1.1.1 who could potentially and randomly lead to a crash in ActiveSync or a strange behavior... I cannot be sure it was related to your problem but anyway, it will be corrected in next release.
Birdy

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