Unresolved items

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Juggler
Posts: 17
Joined: Sat Feb 03, 2007 6:28 pm

Unresolved items

Post by Juggler » Thu Nov 01, 2007 7:07 pm

Hi there,
When I experience a problem with a mail that won't sync in BirdieSync (more often than I'd like but not often enough to make me go back to Outlook!) I often find the major problem is locating the offending mail.

If there any way that BirdieSync can be made to identify where the problem is to save me working through all the mail accounts that a sync'd and all the new messages?

Birdy
Site Admin
Posts: 3024
Joined: Tue Apr 18, 2006 11:43 am
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Post by Birdy » Thu Nov 01, 2007 8:03 pm

Hello,

You can check out the logs:
- DeviceProvider.log on the mobile in \Program Files\BirdieSync
- ThunderbirdService.log on the desktop in:
XP: C:\Documents and Settings\<users name>\Application Data\BirdieSync\Log\
Vista: C:\Users\<user name>\AppData\Roaming\BirdieSync\Log
(Application Data is a hidden folder: in explorer window, you must check the option "Show hidden files and folders")

If you sometimes have unresolved items with mails, could you send to support(at)birdiesync.com these logs if they contain some errors ?
Thanks.
Birdy

Juggler
Posts: 17
Joined: Sat Feb 03, 2007 6:28 pm

Post by Juggler » Fri Nov 02, 2007 9:04 am

Hi there,
No errors in the mobile log, PC log below:

Local 01/11/2007 22:33:48::0437 BirdieSync: version 1.6.3.2
Local 01/11/2007 22:33:48::0468 Operating system: id 2, version 5.1, SP 2.0
Local 01/11/2007 22:33:48::0484 Thunderbird: version 2.0.0.6
Local 01/11/2007 22:33:48::0500 Lightning extension: version 0.7
Local 01/11/2007 22:33:48::0531 Lightning extension is enabled
Local 02/11/2007 08:57:24::0718 ERROR: Impossible to find message from id, result = 0x80004005 (8823640) (GetLastError = 0)
Local 02/11/2007 08:57:24::0875 ERROR: Error while getting Mail object (GetLastError = 0)

Juggler
Posts: 17
Joined: Sat Feb 03, 2007 6:28 pm

Post by Juggler » Fri Nov 23, 2007 5:40 pm

Hi there,
I never did get to the bottom of this, I still get unresolved items quite frequently, but the logs give me no clue as to which mail causes the problem.

Birdy
Site Admin
Posts: 3024
Joined: Tue Apr 18, 2006 11:43 am
Contact:

Post by Birdy » Mon Nov 26, 2007 4:15 pm

I am not yet sure that the error in this log is related to your problem.
When you have this unresolved item, at the end of the synchronization could you immediately copy all the logs as described in this thread and send them to support(at)birdiesync.com.

Also, if you disconnect and reconnect your mobile, does the unresolved item disappear ?

Thanks.
Birdy

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