Installation crashes

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Stonefire
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Joined: Thu Nov 05, 2009 12:06 pm

Installation crashes

Post by Stonefire » Thu Nov 05, 2009 12:09 pm

After have been using Birdiesyns for a few month suddenly Thunderbird one day refuses to start. Only in standard-mode I could get it started. I found out that removing Birdiesync solved the problem.
Now trying to reinstall birdiesync it crashes during the install-process.

Can anyone help please....

Sincerly
Steen Thunberg

Birdy
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Re: Installation crashes

Post by Birdy » Fri Nov 06, 2009 10:17 am

Hello,

Are you under Windows XP, Vista, 7 ?
Could you tell me which process crashes ? Is it the installer itself or Thunderbird ?
If it's the installer, if you choose to display the details in the installer windows, what was the last message displayed ?
Thanks.
Birdy

Stonefire
Posts: 5
Joined: Thu Nov 05, 2009 12:06 pm

Re: Installation crashes

Post by Stonefire » Sat Nov 07, 2009 2:19 pm

Sorry!

Using Windows Vista. Last message is after I choose installationmap. When pushing "NEXT" the last text in the install-window is "updating preference file" and I got the error "Birdiesync installer stoppped......"

bedst regards
Steen

Stonefire
Posts: 5
Joined: Thu Nov 05, 2009 12:06 pm

Re: Installation crashes

Post by Stonefire » Sat Nov 07, 2009 2:19 pm

Sorry!

Using Windows Vista. Last message is after I choose installationmap. When pushing "NEXT" the last text in the install-window is "updating preference file" and I got the error "Birdiesync installer stoppped......"

bedst regards
Steen

Birdy
Site Admin
Posts: 3022
Joined: Tue Apr 18, 2006 11:43 am
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Re: Installation crashes

Post by Birdy » Sun Nov 08, 2009 10:53 am

After the crash, could you please send to support(at)birdiesync.com the following files:

XP: C:\Documents and Settings\<users name>\Application Data\BirdieSync\Log\Install.log
Vista: C:\Users\<user name>\AppData\Roaming\BirdieSync\Log\Install.log

XP: C:\Documents and Settings\<users name>\Application Data\BirdieSync\Preferences.xml
Vista: C:\Users\<user name>\AppData\Roaming\BirdieSync\Preferences.xml

If the file exists (if you you were using a very old BirdieSync version):
C:\Program Files\BirdieSync\Preferences.xml

(Application Data is a hidden folder: in explorer window, you must check the option "Show hidden files and folders")

Thanks.
Birdy

Stonefire
Posts: 5
Joined: Thu Nov 05, 2009 12:06 pm

Re: Installation crashes

Post by Stonefire » Sun Nov 08, 2009 3:39 pm

Hi birdie
Thanks for your reply. The files you wanted was both empty, but the install run smooth after deleting the map.
Problem solved... :D

Birdy
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Re: Installation crashes

Post by Birdy » Sun Nov 08, 2009 5:07 pm

Good news ! What did you mean by "deleting the map" ?
Birdy

Stonefire
Posts: 5
Joined: Thu Nov 05, 2009 12:06 pm

Re: Installation crashes

Post by Stonefire » Sun Nov 08, 2009 5:20 pm

deleting the directory....sorry

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