No sync possible

If BirdieSync 2.x constantly replaces your girlfriend's photo with your mother's one, this forum is for you...
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robo
Posts: 3
Joined: Thu Feb 04, 2010 3:16 pm

No sync possible

Post by robo » Thu Feb 04, 2010 3:33 pm

Hi
After installing birdiesync 2.0 an putting all settings. There is no sync possible.
The message I get: "Thunderbird profile ist not selected". But in the options there is the "default" profile selected. I also tried the "Use current Thunderbird"-button. Installed birdiesnyc agian. No change.

In the logfile ThunderbirdService I found:
ocal 2010-02-04 15:58:15::043 BirdieSync: version 2.0.0.0
Local 2010-02-04 15:58:15::043 Operating system: id 2, version 6.1, SP 0.0
Local 2010-02-04 15:58:15::043 Thunderbird: version 3.0.1
Local 2010-02-04 15:58:15::043 Lightning extension: version 1.0b1
Local 2010-02-04 15:58:15::043 Lightning extension is enabled
Local 2010-02-04 15:58:56::180 ERROR: Could not find profile file for classical application: C:\Users\Roland\AppData\Roaming/Mozilla/Sunbird//profiles.ini (GetLastError = 3)
Local 2010-02-04 16:01:14::093 ERROR: Could not find profile file for classical application: C:\Users\Roland\AppData\Roaming/Mozilla/Sunbird//profiles.ini (GetLastError = 3)
Local 2010-02-04 16:10:34::018 ERROR: Could not find profile file for classical application: C:\Users\Roland\AppData\Roaming/Mozilla/Sunbird//profiles.ini (GetLastError = 3)
Local 2010-02-04 16:21:08::217 ERROR: Could not find profile file for classical application: C:\Users\Roland\AppData\Roaming/Mozilla/Sunbird//profiles.ini (GetLastError = 3)

What can I do.
Thanks for any advice

robo

Birdy
Site Admin
Posts: 3022
Joined: Tue Apr 18, 2006 11:43 am
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Re: No sync possible

Post by Birdy » Thu Feb 04, 2010 3:44 pm

Hello robo,

Have you a restricted Windows user account or an administrator account ?
Thanks.
Birdy

robo
Posts: 3
Joined: Thu Feb 04, 2010 3:16 pm

Re: No sync possible

Post by robo » Thu Feb 04, 2010 3:50 pm

Hello birdy,
I use a restriced user account

robo

robo
Posts: 3
Joined: Thu Feb 04, 2010 3:16 pm

Re: No sync possible

Post by robo » Thu Feb 04, 2010 4:25 pm

Hi
Installed it with a admin account. No it works as restricted user too.
Thanks
robo

Birdy
Site Admin
Posts: 3022
Joined: Tue Apr 18, 2006 11:43 am
Contact:

Re: No sync possible

Post by Birdy » Thu Feb 04, 2010 4:41 pm

If you have a restricted user account and install it with an administrator account, it can have side effects. At the end of the installation, could you close BirdieSync (File/Exit), close Thunderbird and restart BirdieSync (Windows Start menu/All programs/BirdieSync/BirdieSync). Then check the options are properly set in Thunderbird and reconnect your mobile device.

If you still have a problem, after having closed Thunderbird/Sunbird, disconnected, reconnected your mobile device and waited for the end of the synchronization, could you send your logs with the Thunderbird/Sunbird menu "Tools/BirdieSync/Archive logs..." to support(at)birdiesync.com ?
Thanks.
Birdy

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