Desktop 2.3.5.1 versus Android 2.3.4.1

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jlexige
Posts: 2
Joined: Fri Sep 02, 2011 3:36 pm

Desktop 2.3.5.1 versus Android 2.3.4.1

Post by jlexige » Fri Sep 02, 2011 3:40 pm

Hello,

After the installtion of the new version (Desktop 2.3.5.1), I'm now unable to synchronize my Phone (android 2.3.4.1).
Version conflict.

Any update for the android device ?

Thks in advance

Birdy
Site Admin
Posts: 3024
Joined: Tue Apr 18, 2006 11:43 am
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Re: Desktop 2.3.5.1 versus Android 2.3.4.1

Post by Birdy » Fri Sep 02, 2011 4:23 pm

Hello,

The last desktop version available should always be compatible with last version available on the Android Market (or on the App store).
I tested again BirdieSync 2.3.5.1 with Android Market version 2.3.4.1 and it works properly.

Right after you have the error, could you send your logs to support ?
First, transfer the mobile device log to the desktop with "Help/Transfer mobile device log" while your mobile is connected (if possible).
Then build the log archive BirdieSyncLog.zip with BirdieSync menu "Help/Archive logs..." and send it to support(at)birdiesync.com.
Thanks.
Birdy

jlexige
Posts: 2
Joined: Fri Sep 02, 2011 3:36 pm

Re: Desktop 2.3.5.1 versus Android 2.3.4.1

Post by jlexige » Fri Sep 02, 2011 5:36 pm

Hello Birdy,

:oops: :oops: :oops: :oops:
My oldest Phone was also connected.... and no updates
:oops: :oops: :oops: :oops:

Thanks

madzielak
Posts: 5
Joined: Tue Sep 13, 2011 8:27 am

Re: Desktop 2.3.5.1 versus Android 2.3.4.1

Post by madzielak » Tue Sep 13, 2011 8:32 am

Hello Biridy.
Do you have any update on this issue ? I also cannot synchronize contacts after updating desktop to 2.3.5.1. I have a log but cannot attach it to the post.

Best Regards,
Krzysztof

Birdy
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Posts: 3024
Joined: Tue Apr 18, 2006 11:43 am
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Re: Desktop 2.3.5.1 versus Android 2.3.4.1

Post by Birdy » Tue Sep 13, 2011 10:02 am

Hello Krzysztof,

Well if I understood correctly, jlexige's problem was because another Phone with an older version of BirdieSync was connected at the same time.
Could you send your logs to support(at)birdiesync.com ?
Thanks.
Birdy

madzielak
Posts: 5
Joined: Tue Sep 13, 2011 8:27 am

Re: Desktop 2.3.5.1 versus Android 2.3.4.1

Post by madzielak » Tue Sep 13, 2011 1:21 pm

Hello,
I do not have any more phone connected to the computer. I've send the logs.
I use Win 7 and synchronize via USB.

BR,
Krzysztof

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